The Rundown AI, Inc.
Associate Enablement Manager, GTM Onboarding
The Rundown AI, Inc., San Francisco, California, United States, 94199
Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioural best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster. Born from the prestigious Stanford AI lab, Cresta’s co‑founder and chairman is Sebastian Thrun, the genius behind Google X, Waymo, Udacity, and more. Our leadership also includes CEO, Ping Wu, the co‑founder of Google Contact Center AI and Vertex AI platform, & co‑founder, Tim Shi, an early member of Open AI.
We’ve assembled a world‑class team of AI and ML experts, go‑to‑market leaders and top‑tier investors including Andreessen Horowitz, Greylock Partners, Sequoia and former AT&T CEO John Donovan. Our valued customers include Intuit, Cox Communications, Hilton and Carmax and we’ve been recognised by Forbes and Bain Consulting as one of the top private AI companies in the world.
Join us on this thrilling journey to revolutionise the workforce with AI. The future of work is here, and it’s at Cresta.
About the role:
As an
Associate Enablement Manager, GTM Onboarding
you’ll own the logistics, scheduling and communications that power our go‑to‑market (GTM) onboarding journey. From the moment a candidate accepts an offer through their transition into full productivity — you’ll ensure every new hire feels welcomed, prepared and supported. You’ll work cross‑functionally with HR, IT, Sales Enablement, Recruiting and GTM leadership to deliver a seamless, organised and positive onboarding experience.
This is a mid‑level yet high‑impact role: success means new hires start off confident, well‑equipped and aligned with Cresta’s culture and GTM motion — setting them up for long‑term success.
Location preference:
San Francisco or New York based – Remote
Responsibilities:
Onboarding Scheduling & Coordination
Plan, schedule and manage all onboarding sessions — including remote Embark Lite and in‑person Embark Core events (training sessions, orientation, team‑building, dinners/socials, etc.)
Ensure every new hire has a complete onboarding schedule for their respective start date (sessions, meals, social events, training, introductions)
Serve as the primary point of contact for new hires from offer acceptance through onboarding and initial ramp period
Onboarding Logistics & Admin Support
Manage welcome‑packs, onboarding materials, training guides and ensure they’re prepared and distributed professionally
Track and maintain new‑hire checklist items (documentation, access, compliance, equipment, etc.)
Communication & New‑Hire Experience
Serve as the main communication hub for onboarding — communicating schedules, changes, reminders, and welcoming messages to new hires
Collaborate with GTM leadership, HR and other stakeholders to tailor onboarding content for role‑specific needs and ensure clarity about expectations, resources and next steps
Provide support and answer questions from new hires or internal stakeholders regarding onboarding status, logistics or issues
Event & Social Coordination
Plan and coordinate social elements of onboarding (team dinners, team‑building activities) to help new hires integrate into company culture. This includes arranging catering, venue logistics, virtual session facilitation (if remote), etc.
Ensure onboarding events run smoothly and create a welcoming, inclusive environment that fosters belonging, engagement and early connection to the team
Post‑Onboarding Follow‑up & Tracking
Monitor and track completion of onboarding tasks, feedback and follow‑ups for new hires during their first weeks/months
Collect feedback from new hires about the onboarding experience and identify areas for continuous improvement of the onboarding process and programs
Qualifications We Value:
2-5 years work experience, ideally in HR administration, operations, project coordination, office management or similar
Strong organisational skills, attention to detail and ability to manage multiple moving parts (schedules, people, logistics) at once
Excellent verbal and written communication skills — comfortable liaising with multiple stakeholders (HR, IT, leadership, new hires)
Highly collaborative and service‑oriented mindset, with a genuine interest in creating a welcoming, positive new‑hire experience
Comfort with administrative systems — basic proficiency with productivity tools (e.g. Google Workspace or Microsoft Office) and willingness to learn HRIS, onboarding platforms or internal tools
Flexibility and adaptability — able to handle changing schedules, last‑minute adjustments and varied task types (logistics, communication, coordination, admin)
Professionalism, discretion and ability to handle sensitive/confidential information responsibly
Bonus: Experience or interest in event planning or coordination (socials, team‑building), or working cross‑functionally across HR, IT and business teams
Perks & Benefits:
We offer a comprehensive and people‑first benefits package to support you at work and in life:
Comprehensive medical, dental and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In‑office meal programme and commuter benefits provided for on‑site employees
Compensation at Cresta
Cresta’s approach to compensation is simple: recognise impact, reward excellence and invest in our people. We offer competitive, location‑based pay that reflects the market and what each individual brings to the table.
The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors such as experience, skills, education and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
Base Salary Range:
$120,000 – $140,000 + Offers Equity
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates’ personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai
#J-18808-Ljbffr
We’ve assembled a world‑class team of AI and ML experts, go‑to‑market leaders and top‑tier investors including Andreessen Horowitz, Greylock Partners, Sequoia and former AT&T CEO John Donovan. Our valued customers include Intuit, Cox Communications, Hilton and Carmax and we’ve been recognised by Forbes and Bain Consulting as one of the top private AI companies in the world.
Join us on this thrilling journey to revolutionise the workforce with AI. The future of work is here, and it’s at Cresta.
About the role:
As an
Associate Enablement Manager, GTM Onboarding
you’ll own the logistics, scheduling and communications that power our go‑to‑market (GTM) onboarding journey. From the moment a candidate accepts an offer through their transition into full productivity — you’ll ensure every new hire feels welcomed, prepared and supported. You’ll work cross‑functionally with HR, IT, Sales Enablement, Recruiting and GTM leadership to deliver a seamless, organised and positive onboarding experience.
This is a mid‑level yet high‑impact role: success means new hires start off confident, well‑equipped and aligned with Cresta’s culture and GTM motion — setting them up for long‑term success.
Location preference:
San Francisco or New York based – Remote
Responsibilities:
Onboarding Scheduling & Coordination
Plan, schedule and manage all onboarding sessions — including remote Embark Lite and in‑person Embark Core events (training sessions, orientation, team‑building, dinners/socials, etc.)
Ensure every new hire has a complete onboarding schedule for their respective start date (sessions, meals, social events, training, introductions)
Serve as the primary point of contact for new hires from offer acceptance through onboarding and initial ramp period
Onboarding Logistics & Admin Support
Manage welcome‑packs, onboarding materials, training guides and ensure they’re prepared and distributed professionally
Track and maintain new‑hire checklist items (documentation, access, compliance, equipment, etc.)
Communication & New‑Hire Experience
Serve as the main communication hub for onboarding — communicating schedules, changes, reminders, and welcoming messages to new hires
Collaborate with GTM leadership, HR and other stakeholders to tailor onboarding content for role‑specific needs and ensure clarity about expectations, resources and next steps
Provide support and answer questions from new hires or internal stakeholders regarding onboarding status, logistics or issues
Event & Social Coordination
Plan and coordinate social elements of onboarding (team dinners, team‑building activities) to help new hires integrate into company culture. This includes arranging catering, venue logistics, virtual session facilitation (if remote), etc.
Ensure onboarding events run smoothly and create a welcoming, inclusive environment that fosters belonging, engagement and early connection to the team
Post‑Onboarding Follow‑up & Tracking
Monitor and track completion of onboarding tasks, feedback and follow‑ups for new hires during their first weeks/months
Collect feedback from new hires about the onboarding experience and identify areas for continuous improvement of the onboarding process and programs
Qualifications We Value:
2-5 years work experience, ideally in HR administration, operations, project coordination, office management or similar
Strong organisational skills, attention to detail and ability to manage multiple moving parts (schedules, people, logistics) at once
Excellent verbal and written communication skills — comfortable liaising with multiple stakeholders (HR, IT, leadership, new hires)
Highly collaborative and service‑oriented mindset, with a genuine interest in creating a welcoming, positive new‑hire experience
Comfort with administrative systems — basic proficiency with productivity tools (e.g. Google Workspace or Microsoft Office) and willingness to learn HRIS, onboarding platforms or internal tools
Flexibility and adaptability — able to handle changing schedules, last‑minute adjustments and varied task types (logistics, communication, coordination, admin)
Professionalism, discretion and ability to handle sensitive/confidential information responsibly
Bonus: Experience or interest in event planning or coordination (socials, team‑building), or working cross‑functionally across HR, IT and business teams
Perks & Benefits:
We offer a comprehensive and people‑first benefits package to support you at work and in life:
Comprehensive medical, dental and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Remote work setup budget to help you create a productive home office
Monthly wellness and communication stipend to keep you connected and balanced
In‑office meal programme and commuter benefits provided for on‑site employees
Compensation at Cresta
Cresta’s approach to compensation is simple: recognise impact, reward excellence and invest in our people. We offer competitive, location‑based pay that reflects the market and what each individual brings to the table.
The posted base salary range represents what we expect to pay for this role in a given location. Final offers are shaped by factors such as experience, skills, education and geography. In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
Base Salary Range:
$120,000 – $140,000 + Offers Equity
We have noticed a rise in recruiting impersonations across the industry, where scammers attempt to access candidates’ personal and financial information through fake interviews and offers. All Cresta recruiting email communications will always come from the @cresta.ai domain. Any outreach claiming to be from Cresta via other sources should be ignored. If you are uncertain whether you have been contacted by an official Cresta employee, reach out to recruiting@cresta.ai
#J-18808-Ljbffr