McDonald's Corporation
Sr Analyst, Endpoint Management
McDonald's Corporation, Chicago, Illinois, United States, 60290
Company Description:
McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.
McDonald’s Global Technology is here to power tomorrow’s feel-good moments.
That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.
Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
Department Overview This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.
Duties The Sr Technical Product Analyst (Sr TPA) is part of the End User Infrastructure and Operations team (EUIO). The role reports to the Senior Manager of Endpoint Management. The Sr TPA is responsible for the Global Managed Endpoint (GME) platform by driving its adoption, consumption, product outcomes and contributing to strategic vision and thought leadership for the service. As the key GME resource for the organization, you provide guidance and recommendations on modern management of devices, moving services to the cloud, AI, automation, low-code to no-code strategies, and ensuring our devices are secure and compliant with established policies. You will take the lead in collaborating with other EUIO towers, ensuring end user devices seamless integrate with our M365 services and productivity applications. You will drive roadmap planning and lead change initiatives to ensure stakeholders leverage the latest innovations to meet their needs for technology solutions.
This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services across the entire McDonalds environment.
Creatively analyze and adapt functional requirements into alignment with any budgetary constraints and emerging technologies
Able to work with members of other product teams in researching issues and reflecting the findings of the research on the product’s roadmap
Defining goals collaboratively as well as the identification of key metrics for the products
Analyze patterns and trends in customer behavior and point out new product opportunities
Engage stakeholders across all levels of business and ability to navigate complex and decentralized organizational structures
Contributes to the end-to-end ownership of features from ideation through implementation and through maintenance and support
Writes epics, user stories, acceptance criteria and participates in all agile events of the product group as a team leader
Collaborates with other product teams, technical architects, developers, suppliers, service providers and tech leads to understand the technology roadmap for modernization
Verifies the results of testing and raises defects/issues against the features owned
Completes the end-to-end testing of the feature and provides sign-off for the code release into production
Validate the production release by working with business users utilizing test accounts in production environment
Builds and maintains strong working relationships with multiple diverse stakeholders across the company, including members of executive leadership
Understands complex customer issues, converting them into problem statements and provides out of box solutions thru design thinking
Qualifications
Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family
Demonstrated ability to manage technical products, driving clarity, understanding and discussing technical concepts, managing tradeoffs, and evaluating potential concepts with internal and external partners
Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, develop project business cases, and measure success
Strong in problem-solving, organizational and analytical skills, with the ability to evolve product strategy based on research, data, and industry trends
Good presentation and writing skills, with the ability to translate theory into practical application
Understand customer centricity, and lead products with that mindset
Exudes collaboration and conflict-resolving qualities
Experience with modern device management products and technologies, such as Microsoft Endpoint Manager, Intune, Jamf, Tanium or equivalent device management toolsets
Experience with managing Microsoft Windows 10/11 and Apple macOS in a large enterprise environment
Experience with foundational technologies, such as Microsoft Active Directory, Entra, group policies, configuration policies, compliance policies
Experience managing enterprise applications, such as Microsoft Enterprise (Office) apps, Adobe Enterprise apps, Oracle and others
Compensation Bonus Eligible: Yes
Long - Term Incentive: Yes
Benefits Eligible: Yes
Salary Range The expected salary range for this role is $115,872.00 - $144,840.00 per year. The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job related factors.
Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.
McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
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McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts we are using our competitive advantages to further strengthen our brand. One of our core growth strategies is to Double Down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day will experience a fast, easy experience, whether at one of our 25,000 and growing Drive thrus, through McDelivery, dine-in or takeaway.
McDonald’s Global Technology is here to power tomorrow’s feel-good moments.
That’s why you’ll find us at the forefront of transformative technology, exploring new and innovative ways to serve our millions of customers and spread happiness one delicious Hot Fudge Sundae-dipped fry at a time. Using AI, robotics and emerging tech, we’re digitizing the Golden Arches. Combine that with our unparalleled global scale, and we’re reshaping all areas of the business, industry and every community that is home to a McDonald’s restaurant. We face complex tech challenges every day. But that’s where our diverse and talented teams come in. They’re made up of the best and brightest from all over the globe, and they thrive in the space where feel-good meets fast-paced.
Check out the McDonald’s Global Technology Technical Blog to learn how technology and our global team are directly enabling the Accelerating the Arches strategy.
Department Overview This opportunity is part of the Global Technology Infrastructure & Operations team (GTIO), where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.
Duties The Sr Technical Product Analyst (Sr TPA) is part of the End User Infrastructure and Operations team (EUIO). The role reports to the Senior Manager of Endpoint Management. The Sr TPA is responsible for the Global Managed Endpoint (GME) platform by driving its adoption, consumption, product outcomes and contributing to strategic vision and thought leadership for the service. As the key GME resource for the organization, you provide guidance and recommendations on modern management of devices, moving services to the cloud, AI, automation, low-code to no-code strategies, and ensuring our devices are secure and compliant with established policies. You will take the lead in collaborating with other EUIO towers, ensuring end user devices seamless integrate with our M365 services and productivity applications. You will drive roadmap planning and lead change initiatives to ensure stakeholders leverage the latest innovations to meet their needs for technology solutions.
This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services across the entire McDonalds environment.
Creatively analyze and adapt functional requirements into alignment with any budgetary constraints and emerging technologies
Able to work with members of other product teams in researching issues and reflecting the findings of the research on the product’s roadmap
Defining goals collaboratively as well as the identification of key metrics for the products
Analyze patterns and trends in customer behavior and point out new product opportunities
Engage stakeholders across all levels of business and ability to navigate complex and decentralized organizational structures
Contributes to the end-to-end ownership of features from ideation through implementation and through maintenance and support
Writes epics, user stories, acceptance criteria and participates in all agile events of the product group as a team leader
Collaborates with other product teams, technical architects, developers, suppliers, service providers and tech leads to understand the technology roadmap for modernization
Verifies the results of testing and raises defects/issues against the features owned
Completes the end-to-end testing of the feature and provides sign-off for the code release into production
Validate the production release by working with business users utilizing test accounts in production environment
Builds and maintains strong working relationships with multiple diverse stakeholders across the company, including members of executive leadership
Understands complex customer issues, converting them into problem statements and provides out of box solutions thru design thinking
Qualifications
Willingness and ability to live the McDonald’s values every day: Serve, Inclusion, Integrity, Community, and Family
Demonstrated ability to manage technical products, driving clarity, understanding and discussing technical concepts, managing tradeoffs, and evaluating potential concepts with internal and external partners
Proven analytical and quantitative skills; ability to use hard data and metrics to back up assumptions, develop project business cases, and measure success
Strong in problem-solving, organizational and analytical skills, with the ability to evolve product strategy based on research, data, and industry trends
Good presentation and writing skills, with the ability to translate theory into practical application
Understand customer centricity, and lead products with that mindset
Exudes collaboration and conflict-resolving qualities
Experience with modern device management products and technologies, such as Microsoft Endpoint Manager, Intune, Jamf, Tanium or equivalent device management toolsets
Experience with managing Microsoft Windows 10/11 and Apple macOS in a large enterprise environment
Experience with foundational technologies, such as Microsoft Active Directory, Entra, group policies, configuration policies, compliance policies
Experience managing enterprise applications, such as Microsoft Enterprise (Office) apps, Adobe Enterprise apps, Oracle and others
Compensation Bonus Eligible: Yes
Long - Term Incentive: Yes
Benefits Eligible: Yes
Salary Range The expected salary range for this role is $115,872.00 - $144,840.00 per year. The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job related factors.
Additional Information:
Benefits eligible: This position offers health and welfare benefits, a 401(k) plan, adoption assistance program, educational assistance program, flexible ways of working, and time off policies (including sick leave, parental leave, and vacation/PTO). Eligibility requirements apply to some benefits and may depend on job classification and length of employment.
Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.
Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.
McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.
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