B.F. Saul Company Hospitality
Full Time Front Desk Supervisor ~ Holiday Inn Gaithersburg ~
B.F. Saul Company Hospitality, Gaithersburg, Maryland, us, 20883
B. F. Saul Company Hospitality Group is a subsidiary of the largest private real estate company in the Washington, D.C. area, and has been in operation for over 130 years. The Hospitality Group operates a portfolio of more than 20 business‑class hotels with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels, as well as The Watermark Hotel, The Hay‑Adams Hotel, and Perch Putt. These properties are operated by a team of more than 1,000 enthusiastic hospitality professionals.
We are currently recruiting for a phenomenal leader to become our
Full Time Front Desk Supervisor
for our Holiday Inn Gaithersburg hotel. This position is responsible for ensuring outstanding guest service and effective operations of the front desk, using leadership skills to drive revenue, maximize profit, and ensure quality. Effective management of assigned staff ensures guest satisfaction, positive team‑member relations, and achievement of overall financial results.
B. F. Saul Company Hospitality Group invites you to take your career to the next level. As a leading owner and management company in the hospitality industry, our commitment to our team is embodied in our "One Team!" values. Our integrated approach to talent acquisition ensures key players who are committed to their professional and personal development represent our hotels, have a sound understanding of the industry, and possess significant attributes to enhance our culture. Joining our team means you are committed to guest satisfaction and promise to uphold the highest level of integrity.
Responsibilities:
Guest Service: Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards, holding staff members accountable for anticipating needs and exceeding expectations. Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
Financial Results and Cost Control: Responsible for managing expenses to maximize hotel profitability. Handles effective labor management through proper scheduling, monitoring, and adjusting based on business needs. Seeks and implements cost‑saving measures and efficient purchasing strategies to meet or exceed budget for expenses. Follows B. F. Saul Company Hospitality Group procurement guidelines and applies sound business judgment. Assists with the preparation and management of the department budget and manages company assets to stay within budget guidelines and prolong the life of company resources.
People Management and Training: Evaluates staff performance and takes appropriate corrective action as needed. Motivates staff by setting goals, providing ongoing feedback, and rewarding or recognizing team members. Handles interviewing, hiring, coaching, and development of all team members, along with all required training and record‑keeping. Analyzes quality issues, identifies training needs, and ensures implementation of improvements. Promotes collaboration and a positive, professional work environment.
Self/Workload Management: Attends all daily, weekly, and monthly department/hotel meetings to ensure proper communication and planning. Handles all front desk initiatives and displays a high attention to detail, strong communication skills, and leadership ability. Demonstrates excellent organization, creativity, and the ability to manage multiple priorities in a fast‑paced environment with frequent interruptions and tight deadlines.
Safety/Risk Management: Conducts routine inspections of front desk operations to maintain standards per B. F. Saul Company Hospitality Group, local, state, and federal regulations. Ensures a clean and safe work environment and follows all company procedures for guest/team‑member incidents.
Required Skills and Experience:
High school diploma or GED preferred.
One or more years of guest service experience in a hospitality setting required, with excellent verbal communication, strong attention to detail, customer focus, and ability to perform duties in a fast‑paced environment.
Capability to lift, push, and pull up to 75 pounds on an occasional basis.
Preferred ability to drive a shuttle.
EEO: AA M/F/Vet/Disabled.
Benefits:
Well‑Being Benefits
Health Insurance
Dental & Vision Insurance
Short‑ & Long‑Term Disability
Vacation Policy
Personal and Sick Policy
Long Term Planning:
401(k) Retirement Program
Paid Life Insurance
Tuition Reimbursement
Team Member Programs:
Our Big 3 Mission Statement – Leaders of the Month/Year
Annual Performance Appraisals and Wage Increase Opportunities
Annual Team Member Banquets
Annual Team Member Engagement Survey
Discounted Room Rates for Team Members, Family and Friends
Complimentary Room Stays
B. F. Saul Company Hospitality Group is proud to be an equal‑opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer / Veterans / Disabled
#J-18808-Ljbffr
We are currently recruiting for a phenomenal leader to become our
Full Time Front Desk Supervisor
for our Holiday Inn Gaithersburg hotel. This position is responsible for ensuring outstanding guest service and effective operations of the front desk, using leadership skills to drive revenue, maximize profit, and ensure quality. Effective management of assigned staff ensures guest satisfaction, positive team‑member relations, and achievement of overall financial results.
B. F. Saul Company Hospitality Group invites you to take your career to the next level. As a leading owner and management company in the hospitality industry, our commitment to our team is embodied in our "One Team!" values. Our integrated approach to talent acquisition ensures key players who are committed to their professional and personal development represent our hotels, have a sound understanding of the industry, and possess significant attributes to enhance our culture. Joining our team means you are committed to guest satisfaction and promise to uphold the highest level of integrity.
Responsibilities:
Guest Service: Accountable for guest satisfaction by ensuring service standards are met and guests’ needs and concerns are responded to in a timely manner with a focus on service recovery when applicable. Works side by side with staff to train and model appropriate guest service standards, holding staff members accountable for anticipating needs and exceeding expectations. Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
Financial Results and Cost Control: Responsible for managing expenses to maximize hotel profitability. Handles effective labor management through proper scheduling, monitoring, and adjusting based on business needs. Seeks and implements cost‑saving measures and efficient purchasing strategies to meet or exceed budget for expenses. Follows B. F. Saul Company Hospitality Group procurement guidelines and applies sound business judgment. Assists with the preparation and management of the department budget and manages company assets to stay within budget guidelines and prolong the life of company resources.
People Management and Training: Evaluates staff performance and takes appropriate corrective action as needed. Motivates staff by setting goals, providing ongoing feedback, and rewarding or recognizing team members. Handles interviewing, hiring, coaching, and development of all team members, along with all required training and record‑keeping. Analyzes quality issues, identifies training needs, and ensures implementation of improvements. Promotes collaboration and a positive, professional work environment.
Self/Workload Management: Attends all daily, weekly, and monthly department/hotel meetings to ensure proper communication and planning. Handles all front desk initiatives and displays a high attention to detail, strong communication skills, and leadership ability. Demonstrates excellent organization, creativity, and the ability to manage multiple priorities in a fast‑paced environment with frequent interruptions and tight deadlines.
Safety/Risk Management: Conducts routine inspections of front desk operations to maintain standards per B. F. Saul Company Hospitality Group, local, state, and federal regulations. Ensures a clean and safe work environment and follows all company procedures for guest/team‑member incidents.
Required Skills and Experience:
High school diploma or GED preferred.
One or more years of guest service experience in a hospitality setting required, with excellent verbal communication, strong attention to detail, customer focus, and ability to perform duties in a fast‑paced environment.
Capability to lift, push, and pull up to 75 pounds on an occasional basis.
Preferred ability to drive a shuttle.
EEO: AA M/F/Vet/Disabled.
Benefits:
Well‑Being Benefits
Health Insurance
Dental & Vision Insurance
Short‑ & Long‑Term Disability
Vacation Policy
Personal and Sick Policy
Long Term Planning:
401(k) Retirement Program
Paid Life Insurance
Tuition Reimbursement
Team Member Programs:
Our Big 3 Mission Statement – Leaders of the Month/Year
Annual Performance Appraisals and Wage Increase Opportunities
Annual Team Member Banquets
Annual Team Member Engagement Survey
Discounted Room Rates for Team Members, Family and Friends
Complimentary Room Stays
B. F. Saul Company Hospitality Group is proud to be an equal‑opportunity workplace dedicated to pursuing and hiring diverse professionals.
Equal Opportunity Employer / Veterans / Disabled
#J-18808-Ljbffr