Pet Pros
Description
Job Title:
Store Manager
Department: Retail
Location: Rocklin, CA
Job Type: Full-Time | Exempt
Job Summary: The Store Manager is responsible for overseeing the daily operations of a single Pet Pros location, driving sales performance, ensuring exceptional guest service, and leading all aspects of store staffing, training, and development. This role focuses on maximizing store profitability while fostering a positive, inclusive work environment rooted in Pet Pros’ mission and values.
Essential Duties and Responsibilities:
Lead all aspects of store operations, including scheduling, inventory control, merchandising, cash handling, and store maintenance.
Deliver and model exceptional guest service, ensuring each customer is greeted warmly and assisted with professionalism and care.
Recruit, hire, train, and develop team members; conduct regular coaching sessions and performance evaluations.
Build a strong, motivated team culture that promotes continuous learning, accountability, and recognition.
Collaborate with the District Manager to create and execute plans that drive sales goals, operational excellence, and guest satisfaction.
Manage payroll, labor hours, and expenses in alignment with company targets.
Ensure all visual merchandising, product displays, and in‑store promotions are executed in accordance with company standards.
Enforce adherence to safety policies and operational procedures, including regular store safety meetings.
Monitor shrinkage, conduct loss prevention measures, and maintain inventory accuracy.
Provide feedback and performance guidance to staff in accordance with all policies on disciplinary action and documentation.
Complete regular operational audits, store walkthroughs, and follow‑ups from corporate visits.
Supervisory Responsibilities:
Directly supervises all store‑level team members, including Keyholders, Sales Associates, and Assistant Managers (if applicable).
Responsible for employee performance management, training, coaching, scheduling, and payroll/timecard approvals.
Required Qualifications:
Minimum of 2 years of retail management experience (pet industry experience preferred).
Demonstrated ability to lead, coach, and develop high‑performing teams.
Strong customer service skills with the ability to resolve issues professionally and efficiently.
Excellent communication and time‑management skills.
Proficient with Microsoft Office and retail POS systems.
Ability to work a flexible schedule, including weekends, holidays, and extended hours when needed.
Preferred Qualifications:
Associate degree or higher preferred.
Background in pet retail, veterinary, grooming, or animal care industries is a plus.
Experience with visual merchandising and local store marketing strategies.
Physical Requirements:
Frequent standing, walking, bending, and lifting throughout the day.
Ability to lift and move products and animals up to and over 45 pounds.
Must be comfortable working in an environment with live animals.
Must be able to operate store equipment and use cleaning supplies safely.
Work Environment:
Retail store environment with interaction from customers, pets, and coworkers.
May involve occasional travel to other stores, meetings, or events.
Compensation & Benefits:
Competitive salary based on experience
Paid time off (PTO) and holidays
Health, dental, and vision insurance
401(k) with employer match
Employee discount on products and services
Requirements Working Environment:
This job operates in a retail environment with merchandise displays and inventory items available for purchase.
Position Type/Expected Hours of Work:
This is a full‑time position; days and hours of work vary. This position requires the flexibility to work within our regular store operating hours, including before and/or after hours and weekends. At times, long hours may be required. The Store Manager is expected to work varied shifts on a rotational basis to interact regularly with all team members.
Travel:
Occasional travel to other stores, meetings, and events, at times before or after hours, is expected with this position.
Required Education/Experience:
High school diploma or GED
At least 5 years of experience in a retail store
At least 2 years in a supervisory or lead role
Preferred Education/Experience:
Experience specifically managing a staff of retail workers
Associate’s degree
Other Duties Please note that this job description is not intended to cover or include a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time with or without notice.
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Department: Retail
Location: Rocklin, CA
Job Type: Full-Time | Exempt
Job Summary: The Store Manager is responsible for overseeing the daily operations of a single Pet Pros location, driving sales performance, ensuring exceptional guest service, and leading all aspects of store staffing, training, and development. This role focuses on maximizing store profitability while fostering a positive, inclusive work environment rooted in Pet Pros’ mission and values.
Essential Duties and Responsibilities:
Lead all aspects of store operations, including scheduling, inventory control, merchandising, cash handling, and store maintenance.
Deliver and model exceptional guest service, ensuring each customer is greeted warmly and assisted with professionalism and care.
Recruit, hire, train, and develop team members; conduct regular coaching sessions and performance evaluations.
Build a strong, motivated team culture that promotes continuous learning, accountability, and recognition.
Collaborate with the District Manager to create and execute plans that drive sales goals, operational excellence, and guest satisfaction.
Manage payroll, labor hours, and expenses in alignment with company targets.
Ensure all visual merchandising, product displays, and in‑store promotions are executed in accordance with company standards.
Enforce adherence to safety policies and operational procedures, including regular store safety meetings.
Monitor shrinkage, conduct loss prevention measures, and maintain inventory accuracy.
Provide feedback and performance guidance to staff in accordance with all policies on disciplinary action and documentation.
Complete regular operational audits, store walkthroughs, and follow‑ups from corporate visits.
Supervisory Responsibilities:
Directly supervises all store‑level team members, including Keyholders, Sales Associates, and Assistant Managers (if applicable).
Responsible for employee performance management, training, coaching, scheduling, and payroll/timecard approvals.
Required Qualifications:
Minimum of 2 years of retail management experience (pet industry experience preferred).
Demonstrated ability to lead, coach, and develop high‑performing teams.
Strong customer service skills with the ability to resolve issues professionally and efficiently.
Excellent communication and time‑management skills.
Proficient with Microsoft Office and retail POS systems.
Ability to work a flexible schedule, including weekends, holidays, and extended hours when needed.
Preferred Qualifications:
Associate degree or higher preferred.
Background in pet retail, veterinary, grooming, or animal care industries is a plus.
Experience with visual merchandising and local store marketing strategies.
Physical Requirements:
Frequent standing, walking, bending, and lifting throughout the day.
Ability to lift and move products and animals up to and over 45 pounds.
Must be comfortable working in an environment with live animals.
Must be able to operate store equipment and use cleaning supplies safely.
Work Environment:
Retail store environment with interaction from customers, pets, and coworkers.
May involve occasional travel to other stores, meetings, or events.
Compensation & Benefits:
Competitive salary based on experience
Paid time off (PTO) and holidays
Health, dental, and vision insurance
401(k) with employer match
Employee discount on products and services
Requirements Working Environment:
This job operates in a retail environment with merchandise displays and inventory items available for purchase.
Position Type/Expected Hours of Work:
This is a full‑time position; days and hours of work vary. This position requires the flexibility to work within our regular store operating hours, including before and/or after hours and weekends. At times, long hours may be required. The Store Manager is expected to work varied shifts on a rotational basis to interact regularly with all team members.
Travel:
Occasional travel to other stores, meetings, and events, at times before or after hours, is expected with this position.
Required Education/Experience:
High school diploma or GED
At least 5 years of experience in a retail store
At least 2 years in a supervisory or lead role
Preferred Education/Experience:
Experience specifically managing a staff of retail workers
Associate’s degree
Other Duties Please note that this job description is not intended to cover or include a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time with or without notice.
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