FamilyWell
Head of Financial Operations
Are you passionate about making a meaningful impact in women’s mental health care? Here's your chance to be a vital part of FamilyWell's mission to enhance access to high-quality, equitable, and affordable mental health services for women across the U.S.
Background:
FamilyWell Health is an AI-enabled mental health start-up dedicated to solving the women’s mental health crisis by seamlessly embedding high quality, equitable, & affordable mental health care into OB/Gyn practices. FamilyWell provides comprehensive virtual mental health services designed specifically for integration into women’s health practices and health systems. FamilyWell’s virtual care team model delivers evidence-based mental health support throughout the full reproductive lifecycle—from fertility through menopause—using the proven Collaborative Care Model (CoCM). Our tech-enabled platform seamlessly embeds coaching, therapy, and psychiatric services directly into clinical workflows, making high-quality mental health care accessible, affordable, and insurance-covered. With 95% of patients experiencing clinical improvement within four months, we're addressing one of healthcare's most underserved areas while creating a financially sustainable model for our provider partners. Following our recent $8M Series A funding, we're expanding nationwide and seeking exceptional talent to join our mission-driven team.
Location : Hybrid, preference for greater Boston area
Department : Finance
Reports to : CEO
Job Type : Full-Time
Job Summary:
We're seeking a strategic and operationally excellent Head of Financial Operations to lead our revenue cycle management function and provide critical financial insights that will drive our national expansion. This role is essential to FamilyWell's growth, ensuring we optimize revenue capture, strengthen payer relationships, and build scalable financial operations that support our mission. You'll oversee the complete revenue cycle—from credentialing and payer contracting to claims management and collections—while leveraging your analytical expertise to inform strategic decision-making across the organization. This is an opportunity to build and scale financial operations at a high-growth digital health company making a measurable difference in women's lives.
Revenue Cycle Management & Operations
Own end-to-end revenue cycle operations, including accounts receivable, claims submission and follow-up, denial management, and cash collections
Lead payer contracting strategy and negotiations, establishing favorable rates and terms that support company growth and profitability
Oversee provider credentialing processes across multiple states, ensuring timely enrollment and maintenance of credentials with commercial and Medicaid payers
Manage clinic invoicing and revenue recognition for partner practices utilizing CoCM billing codes
Develop and implement RCM policies, procedures, and workflows that scale with company growth
Monitor key RCM metrics (days in A/R, clean claim rate, collection rate, denial rate) and drive continuous improvement
Partner with clinical operations to ensure proper documentation supports billing and reimbursement
Stay current on CoCM billing regulations, payer policies, and reimbursement trends
Financial Planning & Analysis
Build and maintain sophisticated financial models to forecast revenue, evaluate payer mix, and assess contract profitability
Conduct scenario analysis to inform strategic decisions on market expansion, payer partnerships, and pricing strategies
Translate complex financial data into actionable insights and recommendations for executive leadership
Partner with leadership on annual budgeting, quarterly forecasting, and long‑range financial planning
Analyze unit economics by state, payer, and service line to optimize resource allocation
Develop financial dashboards and reporting tools that provide real‑time visibility into business performance
Support fundraising efforts with financial projections and modeling
Team Leadership & Development
Build, manage, and mentor a high‑performing RCM team, including the Director of Revenue Cycle Management who oversees billing specialists, A/R analysts, and credentialing coordinators
Set clear goals and performance metrics; provide regular coaching and professional development
Foster a culture of accountability, continuous improvement, and cross‑functional collaboration
Scale team structure and capabilities in alignment with company growth
Partner with external vendors and consultants as needed to supplement internal capabilities
Strategic Partnerships
Serve as primary financial liaison with payer partners, addressing reimbursement issues and optimizing relationships
Collaborate with sales and partner success teams to evaluate financial viability of new provider partnerships and contracts
Work with legal counsel on contract negotiations and compliance matters
Build relationships with industry associations and peer organizations to stay informed on best practices
Qualifications
Required:
7+ years of experience in healthcare revenue cycle management, with at least 3 years in a leadership role
Proven track record negotiating and managing payer contracts, particularly with commercial and Medicaid plans
Deep expertise across all RCM functions: A/R management, claims processing, credentialing, denials, and collections
Strong financial modeling and analytical skills; proficiency in Excel/Google Sheets and financial planning tools
Experience managing and developing RCM teams in a fast‑paced environment
Bachelor's degree in Finance, Business, Healthcare Administration, or related field
Exceptional attention to detail with ability to balance strategic thinking and tactical execution
Outstanding communication skills with ability to present financial insights to non‑financial stakeholders
Strongly Preferred:
Experience with Collaborative Care Model (CoCM) billing codes (99492, 99493, 99494) and integrated behavioral health
Background in women's health, maternal health, or behavioral health services
Experience in a high‑growth startup or digital health company
Knowledge of multi‑state healthcare operations and varying state regulations
Familiarity with EHR systems and practice management software
MBA or relevant advanced degree
CHFP, CRCR, or other relevant certifications
What We Offer
Mission‑Driven Work : Join a team transforming women's mental health care and improving lives every day
Growth Opportunity : Help build and scale financial operations at a Series A company with significant expansion ahead
Exceptional Team : Work alongside passionate, mission‑aligned colleagues including clinical leaders from Harvard, Johns Hopkins, and top health systems
Competitive Compensation : Base salary commensurate with experience plus equity, comprehensive benefits, and 401(k)
Flexibility : Hybrid work environment with our Boston office; remote candidates considered for exceptional fit
Impact : Your work directly enables thousands of women to access life‑changing mental health care
Our Values
Empathy First : We lead with compassion for the women and families we serve
Evidence‑Based : We're committed to proven clinical models and data‑driven decision making
Equity & Access : We believe all women deserve high‑quality, affordable mental health care
Collaboration : We work as one team across clinical, operational, and business functions
Continuous Learning : We embrace feedback, iterate quickly, and constantly improve
To Apply FamilyWell Health is an equal opportunity employer committed to building a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences. Please submit your resume and a brief cover letter explaining your interest in this role and what you would bring to FamilyWell's mission.
Please be aware of recruitment scams. FamilyWell will never ask candidates to pay money, request sensitive personal information early in the process, or conduct interviews over unsecured platforms. All official communication will come from an @familywellhealth.com email address.
#J-18808-Ljbffr
Background:
FamilyWell Health is an AI-enabled mental health start-up dedicated to solving the women’s mental health crisis by seamlessly embedding high quality, equitable, & affordable mental health care into OB/Gyn practices. FamilyWell provides comprehensive virtual mental health services designed specifically for integration into women’s health practices and health systems. FamilyWell’s virtual care team model delivers evidence-based mental health support throughout the full reproductive lifecycle—from fertility through menopause—using the proven Collaborative Care Model (CoCM). Our tech-enabled platform seamlessly embeds coaching, therapy, and psychiatric services directly into clinical workflows, making high-quality mental health care accessible, affordable, and insurance-covered. With 95% of patients experiencing clinical improvement within four months, we're addressing one of healthcare's most underserved areas while creating a financially sustainable model for our provider partners. Following our recent $8M Series A funding, we're expanding nationwide and seeking exceptional talent to join our mission-driven team.
Location : Hybrid, preference for greater Boston area
Department : Finance
Reports to : CEO
Job Type : Full-Time
Job Summary:
We're seeking a strategic and operationally excellent Head of Financial Operations to lead our revenue cycle management function and provide critical financial insights that will drive our national expansion. This role is essential to FamilyWell's growth, ensuring we optimize revenue capture, strengthen payer relationships, and build scalable financial operations that support our mission. You'll oversee the complete revenue cycle—from credentialing and payer contracting to claims management and collections—while leveraging your analytical expertise to inform strategic decision-making across the organization. This is an opportunity to build and scale financial operations at a high-growth digital health company making a measurable difference in women's lives.
Revenue Cycle Management & Operations
Own end-to-end revenue cycle operations, including accounts receivable, claims submission and follow-up, denial management, and cash collections
Lead payer contracting strategy and negotiations, establishing favorable rates and terms that support company growth and profitability
Oversee provider credentialing processes across multiple states, ensuring timely enrollment and maintenance of credentials with commercial and Medicaid payers
Manage clinic invoicing and revenue recognition for partner practices utilizing CoCM billing codes
Develop and implement RCM policies, procedures, and workflows that scale with company growth
Monitor key RCM metrics (days in A/R, clean claim rate, collection rate, denial rate) and drive continuous improvement
Partner with clinical operations to ensure proper documentation supports billing and reimbursement
Stay current on CoCM billing regulations, payer policies, and reimbursement trends
Financial Planning & Analysis
Build and maintain sophisticated financial models to forecast revenue, evaluate payer mix, and assess contract profitability
Conduct scenario analysis to inform strategic decisions on market expansion, payer partnerships, and pricing strategies
Translate complex financial data into actionable insights and recommendations for executive leadership
Partner with leadership on annual budgeting, quarterly forecasting, and long‑range financial planning
Analyze unit economics by state, payer, and service line to optimize resource allocation
Develop financial dashboards and reporting tools that provide real‑time visibility into business performance
Support fundraising efforts with financial projections and modeling
Team Leadership & Development
Build, manage, and mentor a high‑performing RCM team, including the Director of Revenue Cycle Management who oversees billing specialists, A/R analysts, and credentialing coordinators
Set clear goals and performance metrics; provide regular coaching and professional development
Foster a culture of accountability, continuous improvement, and cross‑functional collaboration
Scale team structure and capabilities in alignment with company growth
Partner with external vendors and consultants as needed to supplement internal capabilities
Strategic Partnerships
Serve as primary financial liaison with payer partners, addressing reimbursement issues and optimizing relationships
Collaborate with sales and partner success teams to evaluate financial viability of new provider partnerships and contracts
Work with legal counsel on contract negotiations and compliance matters
Build relationships with industry associations and peer organizations to stay informed on best practices
Qualifications
Required:
7+ years of experience in healthcare revenue cycle management, with at least 3 years in a leadership role
Proven track record negotiating and managing payer contracts, particularly with commercial and Medicaid plans
Deep expertise across all RCM functions: A/R management, claims processing, credentialing, denials, and collections
Strong financial modeling and analytical skills; proficiency in Excel/Google Sheets and financial planning tools
Experience managing and developing RCM teams in a fast‑paced environment
Bachelor's degree in Finance, Business, Healthcare Administration, or related field
Exceptional attention to detail with ability to balance strategic thinking and tactical execution
Outstanding communication skills with ability to present financial insights to non‑financial stakeholders
Strongly Preferred:
Experience with Collaborative Care Model (CoCM) billing codes (99492, 99493, 99494) and integrated behavioral health
Background in women's health, maternal health, or behavioral health services
Experience in a high‑growth startup or digital health company
Knowledge of multi‑state healthcare operations and varying state regulations
Familiarity with EHR systems and practice management software
MBA or relevant advanced degree
CHFP, CRCR, or other relevant certifications
What We Offer
Mission‑Driven Work : Join a team transforming women's mental health care and improving lives every day
Growth Opportunity : Help build and scale financial operations at a Series A company with significant expansion ahead
Exceptional Team : Work alongside passionate, mission‑aligned colleagues including clinical leaders from Harvard, Johns Hopkins, and top health systems
Competitive Compensation : Base salary commensurate with experience plus equity, comprehensive benefits, and 401(k)
Flexibility : Hybrid work environment with our Boston office; remote candidates considered for exceptional fit
Impact : Your work directly enables thousands of women to access life‑changing mental health care
Our Values
Empathy First : We lead with compassion for the women and families we serve
Evidence‑Based : We're committed to proven clinical models and data‑driven decision making
Equity & Access : We believe all women deserve high‑quality, affordable mental health care
Collaboration : We work as one team across clinical, operational, and business functions
Continuous Learning : We embrace feedback, iterate quickly, and constantly improve
To Apply FamilyWell Health is an equal opportunity employer committed to building a diverse and inclusive workplace. We encourage applications from candidates of all backgrounds and experiences. Please submit your resume and a brief cover letter explaining your interest in this role and what you would bring to FamilyWell's mission.
Please be aware of recruitment scams. FamilyWell will never ask candidates to pay money, request sensitive personal information early in the process, or conduct interviews over unsecured platforms. All official communication will come from an @familywellhealth.com email address.
#J-18808-Ljbffr