EY
ServiceNow - IT Service Management (ITSM) - Senior - Tech Consulting - Open Loca
EY, Birmingham, Alabama, United States, 35275
ServiceNow Senior Consultant – IT Service Management (ITSM)
Location: Anywhere in Country | Work: Global digital consulting at EY.
About the Role In the digital economy, EY partners with prestigious businesses to deliver authoritative, agile, and efficient ServiceNow solutions. As a ServiceNow Senior Consultant, you’ll lead transformation teams, build new client relationships, and provide the competitive edge needed to overcome creative and technical challenges.
Your Key Responsibilities
Interacting with business stakeholders to evaluate business models and processes.
Analyzing newly implemented technology solutions to verify they meet business requirements.
Collaborating with technical teams to design and deliver system architecture solutions.
Skills And Attributes For Success
Act as a workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including design, configuration/development, testing and deployment phases.
Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources.
Provide guidance and industry‑leading practice expertise for ServiceNow ITSM process implementations, including how specific business objectives can be met through process and technology transformation.
Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
Experience in waterfall and agile delivery models – supporting planning, status reporting, budgets and risk and issue logs.
To qualify for the role, you must have
A bachelor’s degree in Computer Science, Information Systems Management, Engineering or similar discipline.
2-4 years relevant ServiceNow ITSM project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – ITSM.
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
Experience leading teams and supervising others.
Ability to travel to meet client needs.
Ideally, you’ll also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAM.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers are those who demonstrate strong analytical skills, the ability to communicate effectively, and a passion for technology and its impact on business.
What We Offer You
A comprehensive compensation and benefits package with base salary range $102,500 to $187,900 (geographic adjustments apply).
Hybrid working model – 40-60% in-person collaboration.
Flexible vacation policy with paid holidays, breaks, and other leaves of absence.
Apply today EY accepts applications for this position on an ongoing basis. EY is an equal opportunity employer. We are committed to providing reasonable accommodations to qualified individuals with disabilities. For assistance, call 1‑800‑EY‑HELP3 or email ssc.customersupport@ey.com.
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About the Role In the digital economy, EY partners with prestigious businesses to deliver authoritative, agile, and efficient ServiceNow solutions. As a ServiceNow Senior Consultant, you’ll lead transformation teams, build new client relationships, and provide the competitive edge needed to overcome creative and technical challenges.
Your Key Responsibilities
Interacting with business stakeholders to evaluate business models and processes.
Analyzing newly implemented technology solutions to verify they meet business requirements.
Collaborating with technical teams to design and deliver system architecture solutions.
Skills And Attributes For Success
Act as a workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including design, configuration/development, testing and deployment phases.
Ability to manage and mentor a multi-disciplinary team of 3-5 resources including offshore resources.
Provide guidance and industry‑leading practice expertise for ServiceNow ITSM process implementations, including how specific business objectives can be met through process and technology transformation.
Ability to analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
Experience in waterfall and agile delivery models – supporting planning, status reporting, budgets and risk and issue logs.
To qualify for the role, you must have
A bachelor’s degree in Computer Science, Information Systems Management, Engineering or similar discipline.
2-4 years relevant ServiceNow ITSM project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – ITSM.
3+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – communication, adaptability, problem solving, teamwork, relationship building, dependability, organization.
Experience leading teams and supervising others.
Ability to travel to meet client needs.
Ideally, you’ll also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAM.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are proactive, innovative, and eager to contribute to team success. Top performers are those who demonstrate strong analytical skills, the ability to communicate effectively, and a passion for technology and its impact on business.
What We Offer You
A comprehensive compensation and benefits package with base salary range $102,500 to $187,900 (geographic adjustments apply).
Hybrid working model – 40-60% in-person collaboration.
Flexible vacation policy with paid holidays, breaks, and other leaves of absence.
Apply today EY accepts applications for this position on an ongoing basis. EY is an equal opportunity employer. We are committed to providing reasonable accommodations to qualified individuals with disabilities. For assistance, call 1‑800‑EY‑HELP3 or email ssc.customersupport@ey.com.
#J-18808-Ljbffr