Medtronic
Clinical Consultant III, Enabling Technologies - Dallas / Fort Worth, TX
Medtronic, Dallas, Texas, United States, 75215
Clinical Consultant III, Enabling Technologies - Dallas / Fort Worth, TX
Medtronic is seeking a committed professional to join our Enabling Technologies team. Although this is a remote role, the successful candidate must reside within the territory and be able to drive to multiple accounts throughout the region. A valid driver’s license is essential for this position.
In this field‑based role, the Clinical Consultant III will provide clinical, technical, and product knowledge support to existing and potential customers, build and maintain solid customer relationships, deliver training at all levels, and produce key customer reports to support Medtronic NeuroSurgery / Navigation / Robotic‑Assisted Surgery products and services. All duties will be performed within the Quality System and BCS requirements.
Responsibilities
Coordinate, support, and collaborate with Spine and other Enabling Technologies team members for on‑site installations with our customers.
Represent Medtronic during technology‑enabled procedures to provide technical assistance.
Maintain system hardware and software to maximize performance.
Install software and hardware upgrades and perform system preventative maintenance.
Provide telephone clinical support and use UNIX/LINUX commands to modify operating files.
Fulfill software and service contract obligations.
Act as the primary Medtronic customer liaison for repair and technical support issues.
Provide timely information to the district team regarding customer concerns, issues, and market opportunities.
Maintain familiarity with the status of calls and issues at customer sites and report necessary complaints in partnership with the Customer Success Manager.
File weekly site visit and customer contact reports for service improvement purposes.
Educate and train physicians and hospital personnel (OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies) on technical matters related to technology‑enabled procedures.
Provide a clinical resource for surgeons, clinicians, and others being trained, and update customers on tips, shortcuts, and suggestions.
Participate in in‑house sponsored customer training sessions at designated sites for both internal and external partners.
Provide training and resources for hospital staff to enable them to train their personnel (train‑the‑trainer).
Continuously train members of the Enabling Technologies Clinical Support team to increase knowledge of the latest technology‑enabled procedures.
Work and collaborate with Spinal Sales and Neurosurgery Representatives to identify prospective new users for both Navigation and Robotics for applicable technology‑enabled procedures.
Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.
Submit reports and provide information as directed, cooperating with all personnel on the execution of company programs.
Support more complex, new image‑guided products and applications to physicians and hospital staff.
Work as a team member with the Enabling Technologies District Manager and Customer Success Manager to prioritize customer technical support and service expectation goals.
Provide input on new product development based on in‑field experience.
Document new or existing installations.
Adhere to company policies and conduct all business in an ethical manner.
Qualifications Must Have: Minimum Requirements
High School Diploma or GED with a minimum of 8 years of clinical, medical sales, or medical imaging/navigation/robotics experience; OR
Associate’s Degree with a minimum of 6 years of clinical, medical sales, or medical imaging/navigation/robotics experience; OR
Bachelor’s Degree with a minimum of 4 years of clinical, medical sales, or medical imaging/navigation/robotics experience.
Nice to Have: Preferences
RT and/or MRI certification
Prior experience with Image Guided Systems
Prior experience with MRI
Operating room experience
Additional Job Requirements: The employee is regularly required to stand, sit, walk, talk, hear, and reach with hands and arms. The employee frequently uses hands to handle objects, tools, or controls. Specific vision abilities required by this job include normal vision. Must have a valid driver’s license and active vehicle insurance policy. The driver’s record will be reviewed.
Business Description CRANIAL AND SPINAL TECHNOLOGIES (CST) operating unit is redefining cranial and spinal procedures to reduce variability and improve outcomes with the goal of restoring long-term quality of life for more patients. CST is the market leader in spinal implants, robotics, and navigation and supports an integrated solution that includes artificial intelligence‑driven surgical planning, personalized spinal implants, and robotic‑assisted surgical delivery.
Physical Job Requirements The statements describe the general nature and level of work being performed by employees assigned to this position, but they are not exhaustive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. For office roles: the employee is required to be independently mobile, interact with a computer, and communicate with peers and co‑workers.
Benefits & Compensation Medtronic offers a competitive salary and flexible benefits package. Salary ranges for U.S. locations (USD): $80,000.00 - $120,000.00. The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. Compensation and benefits information pertains solely to candidates hired within the United States.
Eligibility for a Sales Incentive Plan (SIP) provides the opportunity to earn significant incentive compensation for achieving or exceeding goals.
Benefits for regular employees (working 20+ hours per week) include: Health, Dental, and Vision insurance; Health Savings Account; Healthcare Flexible Spending Account; Life insurance; Long‑term disability leave; Dependent daycare spending account; Tuition assistance/reimbursement; Global well‑being program (Simple Steps). All regular employees receive: Incentive plans; 401(k) plan plus employer contribution and match; Short‑term disability; Paid time off; Paid holidays; Employee Stock Purchase Plan; Employee Assistance Program; Non‑qualified Retirement Plan Supplement; Capital Accumulation Plan (for VPs and above or if IRS minimums met).
Medtronic benefits and compensation plans are available at the following link:
Medtronic benefits and compensation plans .
About Medtronic We lead global healthcare technology and boldly tackle the most challenging health problems facing humanity by searching out and finding solutions. Our mission — to alleviate pain, restore health, and extend life — unites a global team of more than 95,000 passionate people. We are engineers at heart, putting ambitious ideas to work to generate real solutions for real people.
EEO Statement It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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In this field‑based role, the Clinical Consultant III will provide clinical, technical, and product knowledge support to existing and potential customers, build and maintain solid customer relationships, deliver training at all levels, and produce key customer reports to support Medtronic NeuroSurgery / Navigation / Robotic‑Assisted Surgery products and services. All duties will be performed within the Quality System and BCS requirements.
Responsibilities
Coordinate, support, and collaborate with Spine and other Enabling Technologies team members for on‑site installations with our customers.
Represent Medtronic during technology‑enabled procedures to provide technical assistance.
Maintain system hardware and software to maximize performance.
Install software and hardware upgrades and perform system preventative maintenance.
Provide telephone clinical support and use UNIX/LINUX commands to modify operating files.
Fulfill software and service contract obligations.
Act as the primary Medtronic customer liaison for repair and technical support issues.
Provide timely information to the district team regarding customer concerns, issues, and market opportunities.
Maintain familiarity with the status of calls and issues at customer sites and report necessary complaints in partnership with the Customer Success Manager.
File weekly site visit and customer contact reports for service improvement purposes.
Educate and train physicians and hospital personnel (OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies) on technical matters related to technology‑enabled procedures.
Provide a clinical resource for surgeons, clinicians, and others being trained, and update customers on tips, shortcuts, and suggestions.
Participate in in‑house sponsored customer training sessions at designated sites for both internal and external partners.
Provide training and resources for hospital staff to enable them to train their personnel (train‑the‑trainer).
Continuously train members of the Enabling Technologies Clinical Support team to increase knowledge of the latest technology‑enabled procedures.
Work and collaborate with Spinal Sales and Neurosurgery Representatives to identify prospective new users for both Navigation and Robotics for applicable technology‑enabled procedures.
Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.
Submit reports and provide information as directed, cooperating with all personnel on the execution of company programs.
Support more complex, new image‑guided products and applications to physicians and hospital staff.
Work as a team member with the Enabling Technologies District Manager and Customer Success Manager to prioritize customer technical support and service expectation goals.
Provide input on new product development based on in‑field experience.
Document new or existing installations.
Adhere to company policies and conduct all business in an ethical manner.
Qualifications Must Have: Minimum Requirements
High School Diploma or GED with a minimum of 8 years of clinical, medical sales, or medical imaging/navigation/robotics experience; OR
Associate’s Degree with a minimum of 6 years of clinical, medical sales, or medical imaging/navigation/robotics experience; OR
Bachelor’s Degree with a minimum of 4 years of clinical, medical sales, or medical imaging/navigation/robotics experience.
Nice to Have: Preferences
RT and/or MRI certification
Prior experience with Image Guided Systems
Prior experience with MRI
Operating room experience
Additional Job Requirements: The employee is regularly required to stand, sit, walk, talk, hear, and reach with hands and arms. The employee frequently uses hands to handle objects, tools, or controls. Specific vision abilities required by this job include normal vision. Must have a valid driver’s license and active vehicle insurance policy. The driver’s record will be reviewed.
Business Description CRANIAL AND SPINAL TECHNOLOGIES (CST) operating unit is redefining cranial and spinal procedures to reduce variability and improve outcomes with the goal of restoring long-term quality of life for more patients. CST is the market leader in spinal implants, robotics, and navigation and supports an integrated solution that includes artificial intelligence‑driven surgical planning, personalized spinal implants, and robotic‑assisted surgical delivery.
Physical Job Requirements The statements describe the general nature and level of work being performed by employees assigned to this position, but they are not exhaustive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. For office roles: the employee is required to be independently mobile, interact with a computer, and communicate with peers and co‑workers.
Benefits & Compensation Medtronic offers a competitive salary and flexible benefits package. Salary ranges for U.S. locations (USD): $80,000.00 - $120,000.00. The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. Compensation and benefits information pertains solely to candidates hired within the United States.
Eligibility for a Sales Incentive Plan (SIP) provides the opportunity to earn significant incentive compensation for achieving or exceeding goals.
Benefits for regular employees (working 20+ hours per week) include: Health, Dental, and Vision insurance; Health Savings Account; Healthcare Flexible Spending Account; Life insurance; Long‑term disability leave; Dependent daycare spending account; Tuition assistance/reimbursement; Global well‑being program (Simple Steps). All regular employees receive: Incentive plans; 401(k) plan plus employer contribution and match; Short‑term disability; Paid time off; Paid holidays; Employee Stock Purchase Plan; Employee Assistance Program; Non‑qualified Retirement Plan Supplement; Capital Accumulation Plan (for VPs and above or if IRS minimums met).
Medtronic benefits and compensation plans are available at the following link:
Medtronic benefits and compensation plans .
About Medtronic We lead global healthcare technology and boldly tackle the most challenging health problems facing humanity by searching out and finding solutions. Our mission — to alleviate pain, restore health, and extend life — unites a global team of more than 95,000 passionate people. We are engineers at heart, putting ambitious ideas to work to generate real solutions for real people.
EEO Statement It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities. If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
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