Tapestry, Inc.
Lead Supervisor II for - Brooklyn, NY, US - location
Tapestry, Inc., New York, New York, us, 10261
Coach – Lead Supervisor – Brooklyn, NY
Coach is a global fashion house founded in New York in 1941 and part of the Tapestry portfolio. This role is an integral part of the store’s overall success, modeling the behaviors needed to directly impact all aspects of our Company’s business: Sales and Operational Processes.
Responsibilities
Understand organizational objectives and make decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
Endorse, model and develop the team to deliver Coach’s Selling and Service expectations.
Enforce sales strategies, initiatives and growth across all categories.
Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
Leverage floor supervisor assignment responsibilities to deliver strong metrics; remain results driven, including through team selling and selling to multiple customers.
Hold sales team accountable for personal sales.
Maximize clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitor process over time to achieve business goals and objectives.
Build credibility and trust with team, as well as customers – serving as a personal fashion advisor to deliver business results.
Act as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives).
Develop both self and individual product knowledge skills and remain aware of current collections.
Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth.
Regularly provide feedback to others; coach performance to a higher standard; provide constructive feedback to Store Manager(s) and Assistant Store Manager(s).
Manage daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro‑actively.
Demonstrate strong business acumen.
Interact and communicate with supervisor(s) on a regular basis; be adaptable and flexible; maintain a calm and professional demeanor.
Maintain interior and exterior upkeep of the building with partnership from the corporate office.
Use all retail systems and reporting tools to make informed decisions, taking appropriate partners as necessary.
Adhere to all applicable Coach retail policies and procedures including POS and Operations procedures.
Leverage Coach’s tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals.
Drive for Results: Can be counted on to exceed goals successfully.
Customer Focus: is dedicated to meeting the expectations and requirements of internal and external customers.
Creativity: Comes up with a lot of new and unique ideas.
Interpersonal Savvy: Relates well to all kind of people up down and sideways.
Learning on the Fly: Learns quickly when facing new problems.
Perseverance: Pursues everything with energy, drive and a need to finish.
Dealing with Ambiguity: Can effectively cope with change.
Strategic Agility: Sees ahead clearly.
Building Effective Teams: blends people into teams when needed.
Managerial Courage: doesn’t hold back anything that needs to be said.
Qualifications
Experience: 1‑3 years of retail experience (cashier/stock/sales) preferably in a luxury retail service environment.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (including iPad/laptop, mobile POS and internet), walkie‑talkie, price and product release sheets.
Physical: Ability to execute at a fast pace; lift up to 25 lbs and sometimes up to 50 lbs; climb, bend, kneel and maneuver the sales floor.
Schedule: Ability to work a flexible schedule, including nights, weekends, holidays and high‑traffic retail days.
Legal & EEO Statement Tapestry, Inc., parent company of the Coach brand, is an equal‑opportunity and affirmative action employer. All employment decisions are based on applicant qualifications and are made without regard to age, sex, sexual orientation, gender identity, race, color, religion, ethnicity, national origin, disability, marital status, military status or any other legally‑recognized protected basis.
Compensation Base pay range: $17.00 – $23.50 hourly.
Benefits Health benefits (medical, dental, vision), life insurance, disability insurance. 401(k) plan and paid time off.
Eligible employees will receive discounts on certain products and incentive compensation.
Contact & Work Setup Visit Coach at www.coach.com. Work Setup: Hourly.
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Responsibilities
Understand organizational objectives and make decisions in partnership with the Store Manager(s) and Assistant Store Manager(s) that align with Company priorities and values.
Endorse, model and develop the team to deliver Coach’s Selling and Service expectations.
Enforce sales strategies, initiatives and growth across all categories.
Work with Store Manager(s) and/or Assistant Store Manager(s) to flex store business strategies and personal selling techniques to contribute to overall store and financial results.
Leverage floor supervisor assignment responsibilities to deliver strong metrics; remain results driven, including through team selling and selling to multiple customers.
Hold sales team accountable for personal sales.
Maximize clienteling strategy in partnership with the Store Manager(s) and Assistant Store Manager(s); monitor process over time to achieve business goals and objectives.
Build credibility and trust with team, as well as customers – serving as a personal fashion advisor to deliver business results.
Act as a brand ambassador in the local market/mall to drive brand loyalty and business (i.e. charity events, local associations, mall initiatives).
Develop both self and individual product knowledge skills and remain aware of current collections.
Coaches, develops and motivates the team on a daily, weekly and monthly basis to meet goals and utilize Company tools; delegates and empowers others and encourages individual growth.
Regularly provide feedback to others; coach performance to a higher standard; provide constructive feedback to Store Manager(s) and Assistant Store Manager(s).
Manage daily operational tasks according to Coach standards, switching gears based on the needs of the business both seamlessly and pro‑actively.
Demonstrate strong business acumen.
Interact and communicate with supervisor(s) on a regular basis; be adaptable and flexible; maintain a calm and professional demeanor.
Maintain interior and exterior upkeep of the building with partnership from the corporate office.
Use all retail systems and reporting tools to make informed decisions, taking appropriate partners as necessary.
Adhere to all applicable Coach retail policies and procedures including POS and Operations procedures.
Leverage Coach’s tools and technology to support relationship building and clienteling efforts, including driving sales and achieving individual and team goals.
Drive for Results: Can be counted on to exceed goals successfully.
Customer Focus: is dedicated to meeting the expectations and requirements of internal and external customers.
Creativity: Comes up with a lot of new and unique ideas.
Interpersonal Savvy: Relates well to all kind of people up down and sideways.
Learning on the Fly: Learns quickly when facing new problems.
Perseverance: Pursues everything with energy, drive and a need to finish.
Dealing with Ambiguity: Can effectively cope with change.
Strategic Agility: Sees ahead clearly.
Building Effective Teams: blends people into teams when needed.
Managerial Courage: doesn’t hold back anything that needs to be said.
Qualifications
Experience: 1‑3 years of retail experience (cashier/stock/sales) preferably in a luxury retail service environment.
Education: High school diploma or equivalent; college degree preferred.
Technical: Knowledge of cash register systems, basic computer skills (including iPad/laptop, mobile POS and internet), walkie‑talkie, price and product release sheets.
Physical: Ability to execute at a fast pace; lift up to 25 lbs and sometimes up to 50 lbs; climb, bend, kneel and maneuver the sales floor.
Schedule: Ability to work a flexible schedule, including nights, weekends, holidays and high‑traffic retail days.
Legal & EEO Statement Tapestry, Inc., parent company of the Coach brand, is an equal‑opportunity and affirmative action employer. All employment decisions are based on applicant qualifications and are made without regard to age, sex, sexual orientation, gender identity, race, color, religion, ethnicity, national origin, disability, marital status, military status or any other legally‑recognized protected basis.
Compensation Base pay range: $17.00 – $23.50 hourly.
Benefits Health benefits (medical, dental, vision), life insurance, disability insurance. 401(k) plan and paid time off.
Eligible employees will receive discounts on certain products and incentive compensation.
Contact & Work Setup Visit Coach at www.coach.com. Work Setup: Hourly.
#J-18808-Ljbffr