Frontier Airlines
General Manager - Airport Customer Service
Frontier Airlines, Atlanta, Georgia, United States, 30383
General Manager - Airport Customer Service
Frontier Airlines is seeking a General Manager to deliver outstanding operational, customer service and financial performance across one or more Frontier airport locations. The role reports to the Regional Manager of Airport Customer Service and manages relationships with ground handling companies, AVSEC, airport authorities and local government agencies.
Why Work for Frontier Airlines? At Frontier, we believe the skies should be for everyone. Our business model and culture are built around Low Fares Done Right, ensuring travelers can access a growing route network while paying only for the services they need. Employees play a key role in sustaining this vision and providing a warm, friendly experience that reflects Rocky Mountain Hospitality.
Work Perks
Flight benefits for you and your family
Buddy passes for friends
Industry discounts on hotels, car rentals, cruises, meals, and more (over 2,000 vendors)
Business casual – dress for your day
Flexible work schedules supporting work/life balance
Total Rewards program: competitive base salary, incentives, paid holidays, 401(k), vacation/sick time, medical/dental/vision insurance starting the first of the month following hire
HOPE League: support for employees during catastrophic hardship
Who We Are Frontier Airlines offers Low Fares Done Right to over 350 daily flights across the United States, Canada, the Dominican Republic, and Mexico. With headquarters in Denver, we are a recognized fuel‑efficient carrier and have received FAA Diamond Award for maintenance excellence.
What Will You Be Doing? The General Manager leads airport customer service operations, ensuring safety, security, operational performance, customer satisfaction, fiscal responsibility, and regulatory compliance. You will serve as the primary frontier representative in each airport location and collaborate closely with senior executives.
Essential Functions
Champion safety, accountability, and communication with employees and partners.
Maintain AVSEC compliance and liaise with local security authorities.
Drive operational performance through cross‑functional leadership.
Lead a team to deliver superlative customer service.
Identify cost‑saving opportunities and improve local contracts.
Provide strategic and operational input to senior management.
Ensure compliance with FAA, TSA, DOT, CBP, and international regulations.
Encourage continuous improvement and new ideas aligned with company goals.
Maintain visible, active leadership and two‑way communication.
Be available 24/7 for phone, text, and email support.
Analyze data and generate reports from multiple platforms.
Oversee business partner managers for safety, operations, and financial performance.
Recognize and reward high performance.
Ensure high standards for appearance of staff, facilities, and equipment.
Administer contractual requirements and quality assurance.
Implement technology solutions in partnership with IT to improve station efficiency.
Qualifications
Bachelor’s degree preferred or equivalent work experience.
At least 2 years of prior senior leadership experience in a passenger airline.
Preferable previous airport managerial experience.
Fluency in Spanish required for predominantly Spanish‑speaking or Latin American locations.
Fluency in English, both spoken and written.
Knowledge, Skills and Abilities
Leadership and guidance of business partner employees.
Completion of required training courses.
Process improvement and performance troubleshooting.
Cash handling accountability and banking procedures.
Strong interpersonal communication, delegation, collaboration, critical thinking, and problem‑solving skills.
Understanding of FAA, TSA, DOT, ADA, and other regulatory entities.
Travel Up to 30%
Equipment Operated Standard office equipment: PC, copier, fax, printer.
Work Environment Typical office environment; outdoor work, heavy equipment, all weather conditions.
Physical Effort Position requires strenuous physical work, heavy lifting up to 100 pounds occasionally and up to 50 pounds frequently.
Supervision Received Considerable latitude: establishes methods and procedures for goals, receives guidance on broad objectives, with final results reviewed.
Salary Range $90,094 - $119,583. Closing date: 2/28/2026, midnight MT.
Positions Supervised
None
Workplace Policies Frontier Airlines, Inc. is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. Frontier is a Zero Tolerance Drug‑Free Workplace. Colorado residents may redact age‑identifying information without penalty.
Seniority level Director
Employment type Full‑time
Job function Management and Manufacturing; Airlines and Aviation
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Why Work for Frontier Airlines? At Frontier, we believe the skies should be for everyone. Our business model and culture are built around Low Fares Done Right, ensuring travelers can access a growing route network while paying only for the services they need. Employees play a key role in sustaining this vision and providing a warm, friendly experience that reflects Rocky Mountain Hospitality.
Work Perks
Flight benefits for you and your family
Buddy passes for friends
Industry discounts on hotels, car rentals, cruises, meals, and more (over 2,000 vendors)
Business casual – dress for your day
Flexible work schedules supporting work/life balance
Total Rewards program: competitive base salary, incentives, paid holidays, 401(k), vacation/sick time, medical/dental/vision insurance starting the first of the month following hire
HOPE League: support for employees during catastrophic hardship
Who We Are Frontier Airlines offers Low Fares Done Right to over 350 daily flights across the United States, Canada, the Dominican Republic, and Mexico. With headquarters in Denver, we are a recognized fuel‑efficient carrier and have received FAA Diamond Award for maintenance excellence.
What Will You Be Doing? The General Manager leads airport customer service operations, ensuring safety, security, operational performance, customer satisfaction, fiscal responsibility, and regulatory compliance. You will serve as the primary frontier representative in each airport location and collaborate closely with senior executives.
Essential Functions
Champion safety, accountability, and communication with employees and partners.
Maintain AVSEC compliance and liaise with local security authorities.
Drive operational performance through cross‑functional leadership.
Lead a team to deliver superlative customer service.
Identify cost‑saving opportunities and improve local contracts.
Provide strategic and operational input to senior management.
Ensure compliance with FAA, TSA, DOT, CBP, and international regulations.
Encourage continuous improvement and new ideas aligned with company goals.
Maintain visible, active leadership and two‑way communication.
Be available 24/7 for phone, text, and email support.
Analyze data and generate reports from multiple platforms.
Oversee business partner managers for safety, operations, and financial performance.
Recognize and reward high performance.
Ensure high standards for appearance of staff, facilities, and equipment.
Administer contractual requirements and quality assurance.
Implement technology solutions in partnership with IT to improve station efficiency.
Qualifications
Bachelor’s degree preferred or equivalent work experience.
At least 2 years of prior senior leadership experience in a passenger airline.
Preferable previous airport managerial experience.
Fluency in Spanish required for predominantly Spanish‑speaking or Latin American locations.
Fluency in English, both spoken and written.
Knowledge, Skills and Abilities
Leadership and guidance of business partner employees.
Completion of required training courses.
Process improvement and performance troubleshooting.
Cash handling accountability and banking procedures.
Strong interpersonal communication, delegation, collaboration, critical thinking, and problem‑solving skills.
Understanding of FAA, TSA, DOT, ADA, and other regulatory entities.
Travel Up to 30%
Equipment Operated Standard office equipment: PC, copier, fax, printer.
Work Environment Typical office environment; outdoor work, heavy equipment, all weather conditions.
Physical Effort Position requires strenuous physical work, heavy lifting up to 100 pounds occasionally and up to 50 pounds frequently.
Supervision Received Considerable latitude: establishes methods and procedures for goals, receives guidance on broad objectives, with final results reviewed.
Salary Range $90,094 - $119,583. Closing date: 2/28/2026, midnight MT.
Positions Supervised
None
Workplace Policies Frontier Airlines, Inc. is an equal opportunity employer and is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. Frontier is a Zero Tolerance Drug‑Free Workplace. Colorado residents may redact age‑identifying information without penalty.
Seniority level Director
Employment type Full‑time
Job function Management and Manufacturing; Airlines and Aviation
#J-18808-Ljbffr