Frontier Airlines, Inc.
General Manager - Airport Customer Service
Frontier Airlines, Inc., Atlanta, Georgia, United States, 30383
Job Category:
Customer Service
Requisition Number:
GENER005295
Posted:
December 19, 2025
Employment Type:
Full-Time
Location Location:
6000 N. Terminal Pkwy, Atlanta, GA 30320, USA
Salary Range:
$90,094 - $119,583. Please note: this posting has a closing date of 2/28/2026, midnight MT.
Description Why Work for Frontier Airlines?
At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline – it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast‑growing route network, while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need, saving them money along the way.
What We Stand For
Low Fares Done Right is our mission, and we strive to bring it to life every day. Our ‘Done Right’ promise means delivering not only affordable prices but also making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers – we’re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down‑to‑earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.
> Benefits
Flight benefits for you and your family to fly on Frontier Airlines
Buddy passes for your friends so they can experience what makes us so great
Discounts throughout the travel industry on hotels, car rentals, cruises, and vacation packages
Discounts on cell phone plans, movies tickets, restaurants, luggage, and over 2,000 other vendors
Enjoy a ‘Dress for your Day’ business casual environment
Flexible work schedules that support work/life balance
Total Rewards program including a competitive base salary, short‑term incentives, long‑term incentives, paid holidays, 401(k) plan, vacation/sick time, and medical/dental/vision insurance that begins the 1st of the month following your hire date.
We play our part to make a difference. The HOPE League, Frontier Airlines’ non‑profit organization, is dedicated to providing employees with financial assistance during catastrophic hardship
Who We Are
Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 100 destinations and growing in the United States, Canada, Dominican Republic, and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier’s hard‑working aviation professionals pride themselves on delivering the company’s signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2018 Diamond Award for maintenance excellence and was recently named the industry’s most fuel‑efficient airline by the International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.
What Will You Be Doing?
The General Manager, Airport Customer Service is responsible for delivering outstanding and safe operational, customer service and financial performance in one or more Frontier airport locations. The General Manager, Airport Customer Service is the primary Frontier representative to oversee the relationships with all contracted ground handling companies, aviation security (AVSEC), Autoridad de Aviacion Civil (AAC) and all other airport authority, and all local government regulatory agencies. They serve as both a liaison and representative for all customers, internal and external. The General Manager Airport Customer Service reports directly to the Regional Manager of Airport Customer Service and has routine interaction with Frontier officers and directors.
Essential Functions
Safety – Be a champion for safety through accountability, awareness and communication…
Security – Maintain strict compliance with all Aviation Security (AVSEC) program policies…
Operational Performance – Ensure outstanding operational performance…
Customer Service – Lead a team to deliver superlative customer service…
Fiscal Responsibility – Continuously strive to lower costs…
Executive Interaction – Interact with Frontier Officers…
Regulatory Compliance – Ensure compliance with all airline and government agency regulations…
Vision – Keep an open mind to new ideas…
Visible and Active Leadership – Be a willing, motivational leader…
Availability – Be available 24/7…
Data Analysis – Have the ability to interpret and pull reports…
Business Partner Satisfaction – Ensure each city is led by experienced…
Reward and recognition – Identify successes…
Appearance – Ensure that a high standard is set regarding the appearance…
Administration and Quality Assurance – Manage the contractual requirements…
Technology – Assist in the assessment, justification, implementation, performance of technology…
Qualifications
Bachelor’s degree preferred or equivalent work experience
2+ years prior passenger airline experience in a leadership role required
Previous airport managerial experience preferred
Fluency in Spanish required for predominantly Spanish speaking or Latin American locations
Fluency in English both spoken and written
Knowledge, Skills and Abilities
Must be able to lead employees of business partners and provide guidance and direction
Ability to become qualified in all required training courses
Ability to troubleshoot performance and lead process improvement
Ability to ensure timely/accurate accountability of cash handling procedures…
Skill in interpersonal communications, leadership, delegation, collaboration, critical‑thinking, and problem solving
Knowledge and understanding of Federal Aviation Administration Regulations, Transportation Security Administration, Department of Transportation, Americans with Disabilities Act, as well as any other regulatory entities
Travel
Up to 30%
Equipment Operated
Standard office equipment, including PC, copier, fax machine, printer
Physical Effort
Position requires strenuous physical work. Heavy lifting, pushing or pulling of objects up to 100 pounds occasionally and/or up to 50 pounds frequently.
Supervision Received
Considerable Latitude: The incumbent establishes methods and procedures for attaining specific goals and objectives, and receives guidance in terms of broad goals. Only the final results of work are typically reviewed.
Disclaimer Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Frontier Airlines is a Zero Tolerance Drug‑Free Workplace. All prospective DOT safety‑sensitive employees are subject to pre‑employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety‑sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.
Colorado Residents: In any materials you submit, you may redact or remove age‑identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr
Customer Service
Requisition Number:
GENER005295
Posted:
December 19, 2025
Employment Type:
Full-Time
Location Location:
6000 N. Terminal Pkwy, Atlanta, GA 30320, USA
Salary Range:
$90,094 - $119,583. Please note: this posting has a closing date of 2/28/2026, midnight MT.
Description Why Work for Frontier Airlines?
At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline – it’s our driving philosophy. Every member of Team Frontier has an important role to play in bringing this vision to life. Our successful business model allows travelers to take advantage of our fast‑growing route network, while our bundled and unbundled pricing options allow our customers to personalize their travel experience and only pay for the services they need, saving them money along the way.
What We Stand For
Low Fares Done Right is our mission, and we strive to bring it to life every day. Our ‘Done Right’ promise means delivering not only affordable prices but also making travel friendly and easy for our customers. To do this, we put a great deal of care into every decision and action we take. We must be efficient with the use of our resources and make smart decisions about how we run our business. We must also innovate and be pioneers – we’re not afraid to try new things. While our business requires us to fly high in the air, we also consider ourselves down‑to‑earth in our approach, creating a warm and friendly experience that truly demonstrates Rocky Mountain Hospitality.
> Benefits
Flight benefits for you and your family to fly on Frontier Airlines
Buddy passes for your friends so they can experience what makes us so great
Discounts throughout the travel industry on hotels, car rentals, cruises, and vacation packages
Discounts on cell phone plans, movies tickets, restaurants, luggage, and over 2,000 other vendors
Enjoy a ‘Dress for your Day’ business casual environment
Flexible work schedules that support work/life balance
Total Rewards program including a competitive base salary, short‑term incentives, long‑term incentives, paid holidays, 401(k) plan, vacation/sick time, and medical/dental/vision insurance that begins the 1st of the month following your hire date.
We play our part to make a difference. The HOPE League, Frontier Airlines’ non‑profit organization, is dedicated to providing employees with financial assistance during catastrophic hardship
Who We Are
Frontier Airlines is committed to offering ‘Low Fares Done Right’ to more than 100 destinations and growing in the United States, Canada, Dominican Republic, and Mexico on more than 350 daily flights. Headquartered in Denver, Frontier’s hard‑working aviation professionals pride themselves on delivering the company’s signature Low Fares Done Right service to customers. Frontier Airlines is the proud recipient of the Federal Aviation Administration’s 2018 Diamond Award for maintenance excellence and was recently named the industry’s most fuel‑efficient airline by the International Council on Clean Transportation (ICCT) as a result of superior technology and operational efficiencies.
What Will You Be Doing?
The General Manager, Airport Customer Service is responsible for delivering outstanding and safe operational, customer service and financial performance in one or more Frontier airport locations. The General Manager, Airport Customer Service is the primary Frontier representative to oversee the relationships with all contracted ground handling companies, aviation security (AVSEC), Autoridad de Aviacion Civil (AAC) and all other airport authority, and all local government regulatory agencies. They serve as both a liaison and representative for all customers, internal and external. The General Manager Airport Customer Service reports directly to the Regional Manager of Airport Customer Service and has routine interaction with Frontier officers and directors.
Essential Functions
Safety – Be a champion for safety through accountability, awareness and communication…
Security – Maintain strict compliance with all Aviation Security (AVSEC) program policies…
Operational Performance – Ensure outstanding operational performance…
Customer Service – Lead a team to deliver superlative customer service…
Fiscal Responsibility – Continuously strive to lower costs…
Executive Interaction – Interact with Frontier Officers…
Regulatory Compliance – Ensure compliance with all airline and government agency regulations…
Vision – Keep an open mind to new ideas…
Visible and Active Leadership – Be a willing, motivational leader…
Availability – Be available 24/7…
Data Analysis – Have the ability to interpret and pull reports…
Business Partner Satisfaction – Ensure each city is led by experienced…
Reward and recognition – Identify successes…
Appearance – Ensure that a high standard is set regarding the appearance…
Administration and Quality Assurance – Manage the contractual requirements…
Technology – Assist in the assessment, justification, implementation, performance of technology…
Qualifications
Bachelor’s degree preferred or equivalent work experience
2+ years prior passenger airline experience in a leadership role required
Previous airport managerial experience preferred
Fluency in Spanish required for predominantly Spanish speaking or Latin American locations
Fluency in English both spoken and written
Knowledge, Skills and Abilities
Must be able to lead employees of business partners and provide guidance and direction
Ability to become qualified in all required training courses
Ability to troubleshoot performance and lead process improvement
Ability to ensure timely/accurate accountability of cash handling procedures…
Skill in interpersonal communications, leadership, delegation, collaboration, critical‑thinking, and problem solving
Knowledge and understanding of Federal Aviation Administration Regulations, Transportation Security Administration, Department of Transportation, Americans with Disabilities Act, as well as any other regulatory entities
Travel
Up to 30%
Equipment Operated
Standard office equipment, including PC, copier, fax machine, printer
Physical Effort
Position requires strenuous physical work. Heavy lifting, pushing or pulling of objects up to 100 pounds occasionally and/or up to 50 pounds frequently.
Supervision Received
Considerable Latitude: The incumbent establishes methods and procedures for attaining specific goals and objectives, and receives guidance in terms of broad goals. Only the final results of work are typically reviewed.
Disclaimer Frontier Airlines, Inc. is an equal opportunity employer and, as such, is committed to providing equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, national origin, age, marital status, veteran status, sexual orientation, gender identity or expression, disability status, pregnancy, genetic information, citizenship status or any other basis protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Frontier Airlines is a Zero Tolerance Drug‑Free Workplace. All prospective DOT safety‑sensitive employees are subject to pre‑employment testing for the following drugs and their metabolites: Marijuana, Cocaine, Amphetamines, Opioids and Phencyclidine (PCP). Further, any DOT safety‑sensitive job applicant who is found to have tested positive on any required drug or alcohol test at a former employer will be considered ineligible for employment with Frontier.
Colorado Residents: In any materials you submit, you may redact or remove age‑identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.
#J-18808-Ljbffr