Zobility
IT Infrastructure & Support Specialist (Manufacturing sector experience) (Harper
Zobility, Harper Woods, Michigan, United States, 48225
We are seeking an
IT Infrastructure & Support Specialist
who can deliver high-quality end-user support while managing on-site hardware, software, and IT inventory.
Key Responsibilities Serve as the on-site IT point of contact for Harper users; manage walk-up support and scheduled requests. Install, configure, and troubleshoot
AutoCAD LT , including workstation performance, drivers, and plotting issues. Set up and maintain
printers/plotters
(including CAD printers): jams, drivers, queues, connectivity. Provide Tier 1 remote and on-site support via
TeamViewer
and
Freshservice . Support
Office 365
(Outlook, Teams, OneDrive, SharePoint) and standard desktop applications. Perform workstation setup/imaging, device deployments, docks/monitors/scanners, and basic hardware troubleshooting. Manage on-site IT inventory: laptop/peripheral check-in/out, tracking spares, RMAs, asset updates. Maintain accurate ticket updates and documentation. Collaborate with central IT for escalations (networking, server, advanced CAD issues). No cabling/wiring work required.
Nice to have skills Freshservice
Software High level ticketing experience Microsoft 360 and Windows experience Comp TIA A+ certification Ticketing and Troubleshooting Ability to lift/move up to 50 lbs. (IT equipment).
IT Infrastructure & Support Specialist
who can deliver high-quality end-user support while managing on-site hardware, software, and IT inventory.
Key Responsibilities Serve as the on-site IT point of contact for Harper users; manage walk-up support and scheduled requests. Install, configure, and troubleshoot
AutoCAD LT , including workstation performance, drivers, and plotting issues. Set up and maintain
printers/plotters
(including CAD printers): jams, drivers, queues, connectivity. Provide Tier 1 remote and on-site support via
TeamViewer
and
Freshservice . Support
Office 365
(Outlook, Teams, OneDrive, SharePoint) and standard desktop applications. Perform workstation setup/imaging, device deployments, docks/monitors/scanners, and basic hardware troubleshooting. Manage on-site IT inventory: laptop/peripheral check-in/out, tracking spares, RMAs, asset updates. Maintain accurate ticket updates and documentation. Collaborate with central IT for escalations (networking, server, advanced CAD issues). No cabling/wiring work required.
Nice to have skills Freshservice
Software High level ticketing experience Microsoft 360 and Windows experience Comp TIA A+ certification Ticketing and Troubleshooting Ability to lift/move up to 50 lbs. (IT equipment).