Russell Tobin
Information Technology Specialist - Help Desk (South Jordan)
Russell Tobin, South Jordan, Utah, United States, 84095
IT Service Desk Agent
Location:
South Jordan, Utah, USA Pay:
$20 - $21/hour Contract:
12 months (potential for extension or permanent hire)
A large financial services company is looking for an
IT Service Desk Agent
to provide top-notch technical support. You'll be the first point of contact for IT issues, ensuring smooth operations and excellent customer service.
What Youll Do: Answer IT support calls and resolve issues quickly Provide excellent customer service with active listening and empathy Use a knowledge base and ticketing system to track and solve problems Communicate clearly via phone, chat, and documentation Collaborate with teams and follow company policies
What You Need: High school diploma or GED
(plus relevant work experience) 2-5 years of
chat support experience in a fast-paced setting Strong
problem-solving skills
& self-motivation Excellent
customer service & communication skills Ability to
troubleshoot software & hardware
issues
South Jordan, Utah, USA Pay:
$20 - $21/hour Contract:
12 months (potential for extension or permanent hire)
A large financial services company is looking for an
IT Service Desk Agent
to provide top-notch technical support. You'll be the first point of contact for IT issues, ensuring smooth operations and excellent customer service.
What Youll Do: Answer IT support calls and resolve issues quickly Provide excellent customer service with active listening and empathy Use a knowledge base and ticketing system to track and solve problems Communicate clearly via phone, chat, and documentation Collaborate with teams and follow company policies
What You Need: High school diploma or GED
(plus relevant work experience) 2-5 years of
chat support experience in a fast-paced setting Strong
problem-solving skills
& self-motivation Excellent
customer service & communication skills Ability to
troubleshoot software & hardware
issues