Red Island Recruitment
Head of Intermediary Services (Charlotte)
Red Island Recruitment, Charlotte, North Carolina, United States, 28245
POSITION
The Head of Intermediary Services is responsible for leading the strategy, development, and execution of intermediary relationship management with financial intermediaries including broker-dealers, RIAs, banks, and other financial institutions. This role ensures the delivery of exceptional service and aligns operational execution with regulatory and commercial objectives.
RESPONSIBILITIES Define and implement the intermediary servicing strategy that aligns with the firms distribution and growth goals. Align service models with the policies and regulations governing funds. Lead initiatives to improve the intermediary experience and achieve operational efficiency. Demonstrate confident communication skills and ability to influence stakeholders at all levels. Serve as the senior point of contact for key intermediary relationships. Manage onboarding, servicing, and retention of intermediary partners with transfer agent operations and intermediary services experience. Ensure timely and accurate communication of fund updates, operational changes, regulatory disclosures, and completion of operational questionnaires and fact sheets. Manage a team tasked with oversight of transfer agent intermediary operations, including account establishment, trade execution, and problem resolution. Partner with transfer agent, fund administration, legal, compliance, and risk teams to guarantee compliance with regulatory standards. Supervise the monitoring of daily reports to guarantee compliance with fund policies and compile monthly metrics for reporting to management and the fund board. Work closely alongside the Head of Transfer Agent Services to manage transfer agent functions (e.g., NSCC processing, intermediary events) and roll out product and service plans. Collaborate with sales leaders to increase revenue growth through intermediaries. Provide insights and feedback from intermediaries to assist in product development and service improvements. Manage the Intermediary Oversight Program, including SEC Rule 22c-2 monitoring, third-party audit assessments (SOC 1/FICCA), and fund board reporting. Coordinate intermediary large trade notifications, settlement-day cash flow reporting, resolution of unexpected cash flow inquiries, and oversight of manual cash flow entries. Manage put queue adherence and omnibus-to-plan reconciliations. Review intermediary contracts ensuring adherence to service models, fund policies, and regulatory requirements. Manage timely system updates to support accurate fee calculations and payments per contractual and prospectus terms, including monthly 12b-1 and Shareholder Service Fee processing. Monitor intermediary system access to client records. Maintain the integrity of mutual fund data in DTCCs Mutual Fund Profile Service II database.
REQUIRED QUALIFICATIONS Expertise in transfer agent operations, intermediary services, and distribution. Profound knowledge of mutual fund setups, operations, intermediary platforms, and adept at applying intricate regulatory guidelines for operational choices (e.g., SEC, FINRA, NSCC). Proven leadership and relationship management skills. Strong knowledge of transfer agency systems, intermediary data feeds, and CRM platforms including SS&C suite of products. Excellent communication, negotiation, and critical thinking skills.
Competitive salary + benefits
Please get in touch : Joe Keane Red Island Recruitment Joekeane@redislandrecruitment.com
RESPONSIBILITIES Define and implement the intermediary servicing strategy that aligns with the firms distribution and growth goals. Align service models with the policies and regulations governing funds. Lead initiatives to improve the intermediary experience and achieve operational efficiency. Demonstrate confident communication skills and ability to influence stakeholders at all levels. Serve as the senior point of contact for key intermediary relationships. Manage onboarding, servicing, and retention of intermediary partners with transfer agent operations and intermediary services experience. Ensure timely and accurate communication of fund updates, operational changes, regulatory disclosures, and completion of operational questionnaires and fact sheets. Manage a team tasked with oversight of transfer agent intermediary operations, including account establishment, trade execution, and problem resolution. Partner with transfer agent, fund administration, legal, compliance, and risk teams to guarantee compliance with regulatory standards. Supervise the monitoring of daily reports to guarantee compliance with fund policies and compile monthly metrics for reporting to management and the fund board. Work closely alongside the Head of Transfer Agent Services to manage transfer agent functions (e.g., NSCC processing, intermediary events) and roll out product and service plans. Collaborate with sales leaders to increase revenue growth through intermediaries. Provide insights and feedback from intermediaries to assist in product development and service improvements. Manage the Intermediary Oversight Program, including SEC Rule 22c-2 monitoring, third-party audit assessments (SOC 1/FICCA), and fund board reporting. Coordinate intermediary large trade notifications, settlement-day cash flow reporting, resolution of unexpected cash flow inquiries, and oversight of manual cash flow entries. Manage put queue adherence and omnibus-to-plan reconciliations. Review intermediary contracts ensuring adherence to service models, fund policies, and regulatory requirements. Manage timely system updates to support accurate fee calculations and payments per contractual and prospectus terms, including monthly 12b-1 and Shareholder Service Fee processing. Monitor intermediary system access to client records. Maintain the integrity of mutual fund data in DTCCs Mutual Fund Profile Service II database.
REQUIRED QUALIFICATIONS Expertise in transfer agent operations, intermediary services, and distribution. Profound knowledge of mutual fund setups, operations, intermediary platforms, and adept at applying intricate regulatory guidelines for operational choices (e.g., SEC, FINRA, NSCC). Proven leadership and relationship management skills. Strong knowledge of transfer agency systems, intermediary data feeds, and CRM platforms including SS&C suite of products. Excellent communication, negotiation, and critical thinking skills.
Competitive salary + benefits
Please get in touch : Joe Keane Red Island Recruitment Joekeane@redislandrecruitment.com