Addison Group
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Base pay range
$25.00/hr - $37.00/hr Addison Group is seeking a skilled and customer-focused IT Helpdesk Technician to join our clients IT support team. The ideal candidate will have hands-on experience in a Windows-based environment, with strong knowledge of Active Directory, ticketing systems, and mobile device management. This role is critical in ensuring the smooth operation of end-user systems and providing timely technical support across the organization. Key Responsibilities: Provide first- and second-level technical support to end-users via phone, email, and ticketing system. Troubleshoot and resolve issues related to Windows OS, Microsoft Office Suite, printers, and other desktop applications. Manage user accounts, groups, and permissions in
Active Directory . Monitor and respond to service requests using a
ticketing system
(e.g., ServiceNow, Jira, Zendesk). Configure, deploy, and support
mobile devices
(iOS/Android) using
MDM solutions
(e.g., Intune, AirWatch). Assist with onboarding and offboarding processes, including hardware setup and account provisioning. Maintain accurate documentation of issues, solutions, and procedures. Escalate complex issues to appropriate IT teams when necessary. Participate in IT projects and initiatives as assigned. Qualifications: Associates or Bachelors degree in Information Technology, Computer Science, or related field (or equivalent experience). 2+ years of experience in an IT helpdesk or technical support role. Proficiency in
Windows 10/11 , Active Directory, and Office 365. Experience with
ticketing systems
and
remote support tools . Familiarity with
mobile device management platforms . Strong problem-solving and communication skills. Ability to work independently and manage multiple priorities. Preferred Skills: Experience with Microsoft Intune or similar MDM platforms. Knowledge of basic networking concepts (TCP/IP, DNS, DHCP). IT certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar. Featured Benefits: Seniority level
Seniority level
Associate Employment type
Employment type
Contract Job function
Job function
Information Technology Referrals increase your chances of interviewing at Addison Group by 2x Inferred from the description for this job
Medical insurance 401(k) Vision insurance Get notified when a new job is posted. Sign in to set job alerts for Information Technology Support Specialist roles.
New York City Metropolitan Area 3 weeks ago New York, NY $70,000.00-$80,000.00 6 days ago New York, NY $85,000.00-$95,000.00 2 weeks ago Remote IT Support - $70-$90k (Internal, Security)
New York, NY $70,000.00-$90,000.00 2 weeks ago New York City Metropolitan Area $40.00-$50.00 3 weeks ago New York City Metropolitan Area $80,000.00-$90,000.00 6 days ago New York City Metropolitan Area $70,000.00-$90,000.00 4 weeks ago New York, NY $90,000.00-$100,000.00 3 days ago New York, NY $60,000.00-$70,000.00 2 weeks ago New York City Metropolitan Area 2 weeks ago New York City Metropolitan Area $60,000.00-$75,000.00 1 week ago Information Technology Support Apprentice
New York City Metropolitan Area $35.00-$45.00 2 weeks ago New York, NY $65,000.00-$95,300.00 1 week ago New York City Metropolitan Area $80,000.00-$95,000.00 2 weeks ago New York City Metropolitan Area $55,000.00-$70,000.00 4 weeks ago Princeton, NJ $60,000.00-$70,000.00 2 days ago New York, NY $60,000.00-$70,000.00 5 days ago New York City Metropolitan Area $120,000.00-$130,000.00 4 weeks ago New York City Metropolitan Area $80,000.00-$100,000.00 4 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
$25.00/hr - $37.00/hr Addison Group is seeking a skilled and customer-focused IT Helpdesk Technician to join our clients IT support team. The ideal candidate will have hands-on experience in a Windows-based environment, with strong knowledge of Active Directory, ticketing systems, and mobile device management. This role is critical in ensuring the smooth operation of end-user systems and providing timely technical support across the organization. Key Responsibilities: Provide first- and second-level technical support to end-users via phone, email, and ticketing system. Troubleshoot and resolve issues related to Windows OS, Microsoft Office Suite, printers, and other desktop applications. Manage user accounts, groups, and permissions in
Active Directory . Monitor and respond to service requests using a
ticketing system
(e.g., ServiceNow, Jira, Zendesk). Configure, deploy, and support
mobile devices
(iOS/Android) using
MDM solutions
(e.g., Intune, AirWatch). Assist with onboarding and offboarding processes, including hardware setup and account provisioning. Maintain accurate documentation of issues, solutions, and procedures. Escalate complex issues to appropriate IT teams when necessary. Participate in IT projects and initiatives as assigned. Qualifications: Associates or Bachelors degree in Information Technology, Computer Science, or related field (or equivalent experience). 2+ years of experience in an IT helpdesk or technical support role. Proficiency in
Windows 10/11 , Active Directory, and Office 365. Experience with
ticketing systems
and
remote support tools . Familiarity with
mobile device management platforms . Strong problem-solving and communication skills. Ability to work independently and manage multiple priorities. Preferred Skills: Experience with Microsoft Intune or similar MDM platforms. Knowledge of basic networking concepts (TCP/IP, DNS, DHCP). IT certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar. Featured Benefits: Seniority level
Seniority level
Associate Employment type
Employment type
Contract Job function
Job function
Information Technology Referrals increase your chances of interviewing at Addison Group by 2x Inferred from the description for this job
Medical insurance 401(k) Vision insurance Get notified when a new job is posted. Sign in to set job alerts for Information Technology Support Specialist roles.
New York City Metropolitan Area 3 weeks ago New York, NY $70,000.00-$80,000.00 6 days ago New York, NY $85,000.00-$95,000.00 2 weeks ago Remote IT Support - $70-$90k (Internal, Security)
New York, NY $70,000.00-$90,000.00 2 weeks ago New York City Metropolitan Area $40.00-$50.00 3 weeks ago New York City Metropolitan Area $80,000.00-$90,000.00 6 days ago New York City Metropolitan Area $70,000.00-$90,000.00 4 weeks ago New York, NY $90,000.00-$100,000.00 3 days ago New York, NY $60,000.00-$70,000.00 2 weeks ago New York City Metropolitan Area 2 weeks ago New York City Metropolitan Area $60,000.00-$75,000.00 1 week ago Information Technology Support Apprentice
New York City Metropolitan Area $35.00-$45.00 2 weeks ago New York, NY $65,000.00-$95,300.00 1 week ago New York City Metropolitan Area $80,000.00-$95,000.00 2 weeks ago New York City Metropolitan Area $55,000.00-$70,000.00 4 weeks ago Princeton, NJ $60,000.00-$70,000.00 2 days ago New York, NY $60,000.00-$70,000.00 5 days ago New York City Metropolitan Area $120,000.00-$130,000.00 4 weeks ago New York City Metropolitan Area $80,000.00-$100,000.00 4 weeks ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr