The Phoenix Group
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This range is provided by The Phoenix Group. Your actual pay will be based on your skills and experience talk with your recruiter to learn more.
Base pay range
$70,000.00/yr - $95,000.00/yr IT Support Specialist Work Schedule:
Monday through Friday, 11:00 a.m. to 7:00 p.m. (overtime as required) (Hybrid, 3 days in the office) Position Summary: The Specialist, Computer Support provides technology support to all users in the firm. Essential Duties and Responsibilities Respond to, research, and resolve user inquiries for first- and second-level support received via telephone, e-mail, or walk-in, in a timely and efficient manner Maintain effective communication and follow-up with assigned floors Interface and maintain effective communication with other Support, Training, and Information Systems staff Escalate problems to appropriate individual(s) based on established guidelines and procedures Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to users Attend Computer Support Weekly Education Sessions, and provide presentations as needed for specific topics Attend ongoing training programs to keep technical skills sharp Take ownership and follow up on tickets escalated to other groups to ensure resolution and user satisfaction Recommend improved Support methods aimed at increasing Support's efficiency and productivity Participate in software and hardware rollouts/upgrades including planning, testing, scheduling, pilot testing, solicitation of user feedback and compilation of same, training, support, monitoring, etc. Demonstrate willingness to cover extended hours and overtime on holidays, weekends or after regular business hours when coverage is needed Write instructional documentation associated with the firms technology Provide weekly activity report to Manager, Computer Support Qualifications/Position Requirements Strong technical skills in Microsoft Office 2016 and Outlook 2016, Windows 10, Ivanti SM, MS Edge, Adobe Acrobat, Mobile Iron, iOS devices, Accellion ChangePro, DocXTools, Citrix. Duo Mobile, iManage DeskSite, WebEx, Lenovo laptops, Dell desktops and laptops, and printers Remote office location support experience a plus Receptive and willing to cover extended hours and overtime on holidays, weekends or after regular business hours when coverage is needed Strong analytic skills, outstanding customer service skills and be detail-oriented A disciplined self -starter who is resourceful, reliable and trustworthy is needed Ability to manage a varied workload and meet deadlines Must be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude Excellent written and verbal communication skills Education and/or Experience 2-3 years Support experience in a large law firm or professional services environment Seniority level
Seniority level
Associate Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Law Practice Referrals increase your chances of interviewing at The Phoenix Group by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for Information Technology Support Specialist roles.
New York, NY $85,000.00-$95,000.00 2 weeks ago Information Technology Support Apprentice
New York, NY $70,000.00-$80,000.00 1 week ago New York, NY $90,000.00-$100,000.00 4 days ago New York City Metropolitan Area 3 weeks ago New York City Metropolitan Area $25.00-$37.00 1 week ago IT Support Specialist / Hybrid / Manhattan, NY
New York City Metropolitan Area 2 weeks ago IT Support Technician - Long term contract 5 days a week
Help Desk IT Support Technician or Engineer
New York City Metropolitan Area $40.00-$50.00 3 weeks ago New York City Metropolitan Area $70,000.00-$90,000.00 1 month ago New York, NY $60,000.00-$90,000.00 1 month ago New York City Metropolitan Area $60,000.00-$75,000.00 1 week ago Associate IT Helpdesk Specialist (New York)
New York City Metropolitan Area $80,000.00-$95,000.00 3 weeks ago New York City Metropolitan Area $35.00-$45.00 2 weeks ago IT Support Specialist- Hybrid Brooklyn, NY
Jersey City, NJ $70,000.00-$80,000.00 1 week ago New York, NY $45,000.00-$60,000.00 18 hours ago New York, NY $70,000.00-$85,000.00 1 week ago On-Call IT Technician - PC, Mac & Desktop Support New York-Newark-Jersey City, N
On-Call IT Technician - PC, Mac & Desktop Support New York-Newark-Jersey City, N
New York, NY $60,000.00-$70,000.00 6 days ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr
$70,000.00/yr - $95,000.00/yr IT Support Specialist Work Schedule:
Monday through Friday, 11:00 a.m. to 7:00 p.m. (overtime as required) (Hybrid, 3 days in the office) Position Summary: The Specialist, Computer Support provides technology support to all users in the firm. Essential Duties and Responsibilities Respond to, research, and resolve user inquiries for first- and second-level support received via telephone, e-mail, or walk-in, in a timely and efficient manner Maintain effective communication and follow-up with assigned floors Interface and maintain effective communication with other Support, Training, and Information Systems staff Escalate problems to appropriate individual(s) based on established guidelines and procedures Acquire and maintain current knowledge of relevant product offerings and support policies to provide technically accurate solutions to users Attend Computer Support Weekly Education Sessions, and provide presentations as needed for specific topics Attend ongoing training programs to keep technical skills sharp Take ownership and follow up on tickets escalated to other groups to ensure resolution and user satisfaction Recommend improved Support methods aimed at increasing Support's efficiency and productivity Participate in software and hardware rollouts/upgrades including planning, testing, scheduling, pilot testing, solicitation of user feedback and compilation of same, training, support, monitoring, etc. Demonstrate willingness to cover extended hours and overtime on holidays, weekends or after regular business hours when coverage is needed Write instructional documentation associated with the firms technology Provide weekly activity report to Manager, Computer Support Qualifications/Position Requirements Strong technical skills in Microsoft Office 2016 and Outlook 2016, Windows 10, Ivanti SM, MS Edge, Adobe Acrobat, Mobile Iron, iOS devices, Accellion ChangePro, DocXTools, Citrix. Duo Mobile, iManage DeskSite, WebEx, Lenovo laptops, Dell desktops and laptops, and printers Remote office location support experience a plus Receptive and willing to cover extended hours and overtime on holidays, weekends or after regular business hours when coverage is needed Strong analytic skills, outstanding customer service skills and be detail-oriented A disciplined self -starter who is resourceful, reliable and trustworthy is needed Ability to manage a varied workload and meet deadlines Must be able to work collaboratively with lawyers and staff, demonstrating strong teamwork and a positive attitude Excellent written and verbal communication skills Education and/or Experience 2-3 years Support experience in a large law firm or professional services environment Seniority level
Seniority level
Associate Employment type
Employment type
Full-time Job function
Job function
Information Technology Industries
Law Practice Referrals increase your chances of interviewing at The Phoenix Group by 2x Inferred from the description for this job
Medical insurance Vision insurance 401(k) Get notified when a new job is posted. Sign in to set job alerts for Information Technology Support Specialist roles.
New York, NY $85,000.00-$95,000.00 2 weeks ago Information Technology Support Apprentice
New York, NY $70,000.00-$80,000.00 1 week ago New York, NY $90,000.00-$100,000.00 4 days ago New York City Metropolitan Area 3 weeks ago New York City Metropolitan Area $25.00-$37.00 1 week ago IT Support Specialist / Hybrid / Manhattan, NY
New York City Metropolitan Area 2 weeks ago IT Support Technician - Long term contract 5 days a week
Help Desk IT Support Technician or Engineer
New York City Metropolitan Area $40.00-$50.00 3 weeks ago New York City Metropolitan Area $70,000.00-$90,000.00 1 month ago New York, NY $60,000.00-$90,000.00 1 month ago New York City Metropolitan Area $60,000.00-$75,000.00 1 week ago Associate IT Helpdesk Specialist (New York)
New York City Metropolitan Area $80,000.00-$95,000.00 3 weeks ago New York City Metropolitan Area $35.00-$45.00 2 weeks ago IT Support Specialist- Hybrid Brooklyn, NY
Jersey City, NJ $70,000.00-$80,000.00 1 week ago New York, NY $45,000.00-$60,000.00 18 hours ago New York, NY $70,000.00-$85,000.00 1 week ago On-Call IT Technician - PC, Mac & Desktop Support New York-Newark-Jersey City, N
On-Call IT Technician - PC, Mac & Desktop Support New York-Newark-Jersey City, N
New York, NY $60,000.00-$70,000.00 6 days ago Were unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr