Customer Service Representative Job at The LaSalle Network in Chicago

Customer Service Representative

LaSalle Network has partnered with a global distributor of industrial products that is committed to providing cost-effective solutions and consulting. They are seeking an energetic, personable Customer Service Representative to join their team in Chicago.

Customer Service Representative Responsibilities:

• Handle high volume of inbound and outbound calls with clients/customers
• Perform order entry; enter orders into the SAP system direct
• Input orders, modify existing orders and communicate as necessary to ensure internal data remains accurate; verify account balances as needed
• Answer product questions as the first line of response
• Facilitate resolution of transaction discrepancies and customer complaints to ensure both immediate and long-term resolution
• Expedite delivery per customer requests, and verify orders are fulfilled on time and per customer specifications
• Identify variances including delivery dates, price and order quantities, and initiate communication to the respective customer to ensure resolution
• Advise customers of the status of open items including but not limited to order processing, product audits, routing and quotes
• Process customer credit card payments

Customer Service Representative Requirements:

• 1+ year of call center experience
• 1+ year of customer service experience
• Good phone presence
• Excellent soft skills

Additional Information:

• $19/hr while on contract and $21/hr upon converting to a permanent employee
• LaSalle Network contractors have the option to enroll in benefits including medical, dental and vision insurance

If you meet these qualifications, we invite you to apply today! Thank you, Jamie Pinones Recruiting Manager LaSalle Network