Mental Health Association - Western MA
Program Coordinator
Mental Health Association - Western MA, Chicopee, Massachusetts, United States, 01022
The Program Coordinator is responsible for the oversight and leadership of multiple residential homes serving individuals recovering from an acquired brain injury (ABI) or other life-altering events. This role ensures high-quality, person-centered care through collaborative leadership, direct supervision, and regulatory compliance. Working closely with the Program Nurse and Program Clinician, the Program Coordinator promotes a culture rooted in respect, integrity, and compassion.
Supervisory & Leadership Responsibilities
Provide oversight and direction to the Site Manager and program staff, ensuring consistent, high-quality support services.
Serve as a problem-solver, removing barriers that impact service delivery.
Lead the development, review, and implementation of Individual Service Plans (ISPs).
Facilitate transitions into the program, including oversight of Transitional Assistance Plans for new admissions.
Maintain regular, effective communication with DDS Service Coordinators for ongoing updates, HCICS reporting, and referral processes.
Ensure all program and documentation deadlines are met through effective supervision, training, and systems management.
Champion the mission of the New Way division and MHA's core values of
Respect, Integrity , and
Compassion . Manage staff hiring, onboarding, training, and disciplinary processes in collaboration with the Vice President. Maintain program compliance with licensing standards through audits, training, and operational oversight. Serve as a key liaison between internal departments, external vendors, regulatory entities, and families/guardians. Participate in the division's on-call rotation to support safe, 24/7 operations. Collaboration and Communication Foster a collaborative and professional working environment focused on participant care. Maintain open, respectful communication with team members and leadership. Support a culture of continuous learning and feedback. Safety and Compliance Promote a safe and compliant environment for both staff and program participants. Promptly report employee accidents to HR and participant incidents to supervisory staff. Follow all MHA safety policies and protocols.
Requirements
Demonstrated ability to work independently, manage time, prioritize tasks, take initiative, follow through, and work cooperatively to direct a team. Good oral, written, computer, and organizational skills. Demonstrated ability to adapt to the changing needs of the program participants. Strong interpersonal skills, patience, caring, and compassion. Must be able to pass and maintain certifications in medication administration (MAP), CPR, and first aid. Must have ability to facilitate and develop a supportive community in a diverse, multi-cultural residential setting.
Education and Professional Experience Bachelor's Degree in related field preferred. Three to five years of related professional experience including a minimum of two years in a supervisory capacity or acceptable substitution of experience. Experience working with individuals who have sustained a brain injury, who are in recovery, and/or require physical care is strongly preferred.
Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (403B, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Long Term Disability
Respect, Integrity , and
Compassion . Manage staff hiring, onboarding, training, and disciplinary processes in collaboration with the Vice President. Maintain program compliance with licensing standards through audits, training, and operational oversight. Serve as a key liaison between internal departments, external vendors, regulatory entities, and families/guardians. Participate in the division's on-call rotation to support safe, 24/7 operations. Collaboration and Communication Foster a collaborative and professional working environment focused on participant care. Maintain open, respectful communication with team members and leadership. Support a culture of continuous learning and feedback. Safety and Compliance Promote a safe and compliant environment for both staff and program participants. Promptly report employee accidents to HR and participant incidents to supervisory staff. Follow all MHA safety policies and protocols.
Requirements
Demonstrated ability to work independently, manage time, prioritize tasks, take initiative, follow through, and work cooperatively to direct a team. Good oral, written, computer, and organizational skills. Demonstrated ability to adapt to the changing needs of the program participants. Strong interpersonal skills, patience, caring, and compassion. Must be able to pass and maintain certifications in medication administration (MAP), CPR, and first aid. Must have ability to facilitate and develop a supportive community in a diverse, multi-cultural residential setting.
Education and Professional Experience Bachelor's Degree in related field preferred. Three to five years of related professional experience including a minimum of two years in a supervisory capacity or acceptable substitution of experience. Experience working with individuals who have sustained a brain injury, who are in recovery, and/or require physical care is strongly preferred.
Benefits Health Care Plan (Medical, Dental & Vision) Retirement Plan (403B, IRA) Life Insurance (Basic, Voluntary & AD&D) Paid Time Off (Vacation, Sick & Public Holidays) Family Leave (Maternity, Paternity) Long Term Disability