TexasBank
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Chief Operations Officer
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TexasBank 2 days ago Be among the first 25 applicants Join to apply for the
Chief Operations Officer
role at
TexasBank Summary
The Chief Operations Officer is a key member of the executive leadership team, responsible for leading and managing all Retail Banking functions, digital banking operations and treasury services while fostering a culture of customer excellence and sales accountability. This role plays a critical part in overseeing branch operations, digital delivery channels, treasury management and customer experience strategies to support TexasBank’s long-term strategic growth objectives. Summary
The Chief Operations Officer is a key member of the executive leadership team, responsible for leading and managing all Retail Banking functions, digital banking operations and treasury services while fostering a culture of customer excellence and sales accountability. This role plays a critical part in overseeing branch operations, digital delivery channels, treasury management and customer experience strategies to support TexasBank’s long-term strategic growth objectives.
Job Duties And Essential Functions
Provide executive leadership and strategic oversight for all retail banking functions, digital banking operations and treasury services ensuring alignment with TexasBank’s mission, vision, and strategic goals. Direct and manage branch operations, customer service initiatives, digital delivery channels and treasury functions to ensure operational efficiency, service excellence and risk mitigation. Develop and implement policies, procedures and performance standards that support regulatory compliance, risk management and superior customer experience across all delivery channels (in branch and digital). Drive the strategic direction and performance of TexasBank’s digital banking platforms, including online banking, mobile banking, and other digital service channels. Oversee treasury operations, including liquidity management, cash flow optimization and operational risk oversight for treasury related activities. Lead the development and implementation of customer service programs (non-loan products) to drive customer engagement and satisfaction. Integrate customer education into the delivery of transactional services to strengthen financial literacy and deepen customer relationships. Promote and monitor cross-selling efforts among frontline staff to meet established product and service referral goals and contribute to overall revenue growth. Collaborate with the CFO and executive leadership to evaluate opportunities for new or enhanced non-credit bank services. Provide input on product development and recommend service modifications based on competitive analysis and market trends. Lead operational readiness and execution for new product launches, system enhancements, and service improvement initiatives across both physical and digital channels. Monitor key performance metrics for branch operations, digital engagement, treasury management, customer satisfaction and overall service delivery. Foster a high-performance, customer-focused culture by coaching and mentoring branch, digital operations, and treasury leadership teams, and ensuring team alignment with operational goals. Drive process improvements, operational efficiencies, and technology solutions to enhance customer experience and internal workflows. Ensure compliance with all applicable banking regulations, internal polices and operational risk management frameworks. Perform other duties and special projects assigned to support organizational objectives and operational efficiency.
Physical Demands
Sit for extended periods of time. Walk, stand, bend, squat, twist, and reach. Extended keyboarding.
Working Conditions
Professional Office and Branch Banking Environment Travel between branch locations and corporate offices will be required.
Minimum Requirements
Bachelor’s degree in Business Administration, Finance or a related field. Minimum of 10 years of progressive leadership experience in retail banking operations, treasury services and digital banking, with at least 5 years of experience as a Chief Operations Officer at a financial institution with over $1 billion in assets and multiple locations. Proven expertise in managing large-scale retail operations, digital delivery platforms, treasury functions and customer service programs in a multi-location banking environment. Strong knowledge of banking regulations, operational risk management, digital banking technologies and treasury operations. Demonstrated ability to lead strategic initiatives, drive organizational change and deliver measurable results in operational performance and customer satisfaction. Excellent communication, leadership, and decision-making skills with the ability to influence at all levels of the organization. Strong analytical and problem-solving abilities with a data-driven approach to management.
Preferred Requirements
MBA degree or related advanced degree preferred.
Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
We are an Equal Opportunity Employer
TexasBank is committed to providing equal employment opportunities regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, compensation, benefits, training, disciplinary actions, layoff, recall, transfer, leaves of absence, and termination. Employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of Human Resources. Seniority level
Seniority level Executive Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Banking Referrals increase your chances of interviewing at TexasBank by 2x Sign in to set job alerts for “Chief Operating Officer” roles.
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Chief Operations Officer
role at
TexasBank 2 days ago Be among the first 25 applicants Join to apply for the
Chief Operations Officer
role at
TexasBank Summary
The Chief Operations Officer is a key member of the executive leadership team, responsible for leading and managing all Retail Banking functions, digital banking operations and treasury services while fostering a culture of customer excellence and sales accountability. This role plays a critical part in overseeing branch operations, digital delivery channels, treasury management and customer experience strategies to support TexasBank’s long-term strategic growth objectives. Summary
The Chief Operations Officer is a key member of the executive leadership team, responsible for leading and managing all Retail Banking functions, digital banking operations and treasury services while fostering a culture of customer excellence and sales accountability. This role plays a critical part in overseeing branch operations, digital delivery channels, treasury management and customer experience strategies to support TexasBank’s long-term strategic growth objectives.
Job Duties And Essential Functions
Provide executive leadership and strategic oversight for all retail banking functions, digital banking operations and treasury services ensuring alignment with TexasBank’s mission, vision, and strategic goals. Direct and manage branch operations, customer service initiatives, digital delivery channels and treasury functions to ensure operational efficiency, service excellence and risk mitigation. Develop and implement policies, procedures and performance standards that support regulatory compliance, risk management and superior customer experience across all delivery channels (in branch and digital). Drive the strategic direction and performance of TexasBank’s digital banking platforms, including online banking, mobile banking, and other digital service channels. Oversee treasury operations, including liquidity management, cash flow optimization and operational risk oversight for treasury related activities. Lead the development and implementation of customer service programs (non-loan products) to drive customer engagement and satisfaction. Integrate customer education into the delivery of transactional services to strengthen financial literacy and deepen customer relationships. Promote and monitor cross-selling efforts among frontline staff to meet established product and service referral goals and contribute to overall revenue growth. Collaborate with the CFO and executive leadership to evaluate opportunities for new or enhanced non-credit bank services. Provide input on product development and recommend service modifications based on competitive analysis and market trends. Lead operational readiness and execution for new product launches, system enhancements, and service improvement initiatives across both physical and digital channels. Monitor key performance metrics for branch operations, digital engagement, treasury management, customer satisfaction and overall service delivery. Foster a high-performance, customer-focused culture by coaching and mentoring branch, digital operations, and treasury leadership teams, and ensuring team alignment with operational goals. Drive process improvements, operational efficiencies, and technology solutions to enhance customer experience and internal workflows. Ensure compliance with all applicable banking regulations, internal polices and operational risk management frameworks. Perform other duties and special projects assigned to support organizational objectives and operational efficiency.
Physical Demands
Sit for extended periods of time. Walk, stand, bend, squat, twist, and reach. Extended keyboarding.
Working Conditions
Professional Office and Branch Banking Environment Travel between branch locations and corporate offices will be required.
Minimum Requirements
Bachelor’s degree in Business Administration, Finance or a related field. Minimum of 10 years of progressive leadership experience in retail banking operations, treasury services and digital banking, with at least 5 years of experience as a Chief Operations Officer at a financial institution with over $1 billion in assets and multiple locations. Proven expertise in managing large-scale retail operations, digital delivery platforms, treasury functions and customer service programs in a multi-location banking environment. Strong knowledge of banking regulations, operational risk management, digital banking technologies and treasury operations. Demonstrated ability to lead strategic initiatives, drive organizational change and deliver measurable results in operational performance and customer satisfaction. Excellent communication, leadership, and decision-making skills with the ability to influence at all levels of the organization. Strong analytical and problem-solving abilities with a data-driven approach to management.
Preferred Requirements
MBA degree or related advanced degree preferred.
Disclaimer:
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
We are an Equal Opportunity Employer
TexasBank is committed to providing equal employment opportunities regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. This policy applies to all terms and conditions of employment, including, but not limited to, recruiting, hiring, placement, promotion, compensation, benefits, training, disciplinary actions, layoff, recall, transfer, leaves of absence, and termination. Employees with questions or concerns about any type of discrimination in the workplace are encouraged to bring these issues to the attention of Human Resources. Seniority level
Seniority level Executive Employment type
Employment type Full-time Job function
Job function Management and Manufacturing Industries Banking Referrals increase your chances of interviewing at TexasBank by 2x Sign in to set job alerts for “Chief Operating Officer” roles.
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