Remote Jobs
Why consider this job opportunity
Salary up to $126,800
Eligible for an annual target bonus and a comprehensive benefits package
Benefits eligibility effective DAY ONE, including Medical, Dental, Vision, 401(k), and more
Unlimited Planned Paid Time Off
Opportunities for career development and internal promotions
Supportive and collaborative work environment focused on employee growth and success
What to Expect (Job Responsibilities)
Collaborate with internal business stakeholders and project teams to document requirements for enterprise-level business system solutions
Serve as the technical expert and business advocate across operations teams, developers, and software vendors
Facilitate discovery sessions to gather functional and non-functional requirements, documenting user stories and establishing acceptance criteria
Define solutions with the Salesforce development team and other Business Analysts to improve internal workflows and applications
Create test plans and coordinate user acceptance testing (UAT) to ensure solution quality and alignment with business requirements
What is Required (Qualifications)
Minimum of 5 years of demonstrated business analysis experience with progressive responsibility in Salesforce Customer Experience projects
Proven experience in solutioning/designing data integrations and transformations across SaaS systems
At least 3 years of experience with Salesforce Service Cloud and Experience Cloud
Working knowledge of implementing Customer Experience processes
Strong communication skills for eliciting requirements and facilitating discussions with varied audiences
How to Stand Out (Preferred Qualifications)
Salesforce System Admin Certification and/or Salesforce Business Analyst Certification
Experience with Agentforce or similar AI tools
Salesforce Service Cloud Consultant certification
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Salary up to $126,800
Eligible for an annual target bonus and a comprehensive benefits package
Benefits eligibility effective DAY ONE, including Medical, Dental, Vision, 401(k), and more
Unlimited Planned Paid Time Off
Opportunities for career development and internal promotions
Supportive and collaborative work environment focused on employee growth and success
What to Expect (Job Responsibilities)
Collaborate with internal business stakeholders and project teams to document requirements for enterprise-level business system solutions
Serve as the technical expert and business advocate across operations teams, developers, and software vendors
Facilitate discovery sessions to gather functional and non-functional requirements, documenting user stories and establishing acceptance criteria
Define solutions with the Salesforce development team and other Business Analysts to improve internal workflows and applications
Create test plans and coordinate user acceptance testing (UAT) to ensure solution quality and alignment with business requirements
What is Required (Qualifications)
Minimum of 5 years of demonstrated business analysis experience with progressive responsibility in Salesforce Customer Experience projects
Proven experience in solutioning/designing data integrations and transformations across SaaS systems
At least 3 years of experience with Salesforce Service Cloud and Experience Cloud
Working knowledge of implementing Customer Experience processes
Strong communication skills for eliciting requirements and facilitating discussions with varied audiences
How to Stand Out (Preferred Qualifications)
Salesforce System Admin Certification and/or Salesforce Business Analyst Certification
Experience with Agentforce or similar AI tools
Salesforce Service Cloud Consultant certification
#J-18808-Ljbffr