Donatos Pizza
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Guest Experience Specialist
role at
Donatos Pizza
Location: Gaslamp Quarter, National City, CA
About We are located in Gaslamp Quarter! Learn more about our company & the role: https://drive.google.com/file/d/1C4NFrbRO6VKIzk63h-9unQdAjMw3tE2T/view?usp=sharing
The Role Guest Experience Specialists are world‑class hospitality experts who are genuinely delighted to anticipate each individual guest's needs, enthusiastically serve them, and do whatever it takes to make their day. A GES is the ambassador of The Escape Game experience.
Responsibilities
Embodying our mission, vision, and values during every shift
Using TEG's Party Host Practices
Prepare the party venue
Connect with guests
Keep the energy high
Customize the experience
Make sure everyone leaves happy
Using TEG's Hospitality Habits: Courtesy, Cleanliness, Communication
Enthusiastically explaining our games and efficiently guiding interactions in the lobby by checking in guests, coordinating game start times with Team Leader, answering the phone, and accurately booking reservations
Maintaining open and welcoming body language and asking open‑ended questions to encourage fun, friendly conversation with guests
Making groups of 2‑50 feel welcome, cared for, and excited for their game
Using TEG's Steps for Creating TEG Fans: Extend the invite, Keep the party going, Encourage party favors, Immediately and graciously resolving service failures
Requirements
Flexible availability (often nights, weekends, and/or holidays)
Ability to handle physical activity such as deep cleaning, painting, standing, crawling, bending, lifting 30–40 lbs, and minor game repairs
Ability to stand for long periods of time (about 75–80% of your shift)
Align with TEG's Uniform Standards
Knowledge, Skills, & Abilities
Genuine love for serving others
Flexible, humble, and teachable
Ability to function both creatively and administratively
Basic computer abilities
Exceptional listening skills
High capacity for creative problem solving
Energetic, friendly, and patient
Clear and articulate communicator
Benefits for Full‑Time Team Members
401(k) and matching
Health insurance
Employee discount
Vision insurance
Dental insurance
Flexible spending account
Life insurance
Flexible schedule
Seniority level Entry level
Employment type Full‑time
Job function Other (Industry: Restaurants)
#J-18808-Ljbffr
Guest Experience Specialist
role at
Donatos Pizza
Location: Gaslamp Quarter, National City, CA
About We are located in Gaslamp Quarter! Learn more about our company & the role: https://drive.google.com/file/d/1C4NFrbRO6VKIzk63h-9unQdAjMw3tE2T/view?usp=sharing
The Role Guest Experience Specialists are world‑class hospitality experts who are genuinely delighted to anticipate each individual guest's needs, enthusiastically serve them, and do whatever it takes to make their day. A GES is the ambassador of The Escape Game experience.
Responsibilities
Embodying our mission, vision, and values during every shift
Using TEG's Party Host Practices
Prepare the party venue
Connect with guests
Keep the energy high
Customize the experience
Make sure everyone leaves happy
Using TEG's Hospitality Habits: Courtesy, Cleanliness, Communication
Enthusiastically explaining our games and efficiently guiding interactions in the lobby by checking in guests, coordinating game start times with Team Leader, answering the phone, and accurately booking reservations
Maintaining open and welcoming body language and asking open‑ended questions to encourage fun, friendly conversation with guests
Making groups of 2‑50 feel welcome, cared for, and excited for their game
Using TEG's Steps for Creating TEG Fans: Extend the invite, Keep the party going, Encourage party favors, Immediately and graciously resolving service failures
Requirements
Flexible availability (often nights, weekends, and/or holidays)
Ability to handle physical activity such as deep cleaning, painting, standing, crawling, bending, lifting 30–40 lbs, and minor game repairs
Ability to stand for long periods of time (about 75–80% of your shift)
Align with TEG's Uniform Standards
Knowledge, Skills, & Abilities
Genuine love for serving others
Flexible, humble, and teachable
Ability to function both creatively and administratively
Basic computer abilities
Exceptional listening skills
High capacity for creative problem solving
Energetic, friendly, and patient
Clear and articulate communicator
Benefits for Full‑Time Team Members
401(k) and matching
Health insurance
Employee discount
Vision insurance
Dental insurance
Flexible spending account
Life insurance
Flexible schedule
Seniority level Entry level
Employment type Full‑time
Job function Other (Industry: Restaurants)
#J-18808-Ljbffr