Donatos Pizza
Guest Experience Specialist
Donatos Pizza, Downtown San Francisco
About Donatos Pizza We are located in Downtown San Francisco! Copy & paste the link below to learn more about our company & the role: https://drive.google.com/file/d/1C4NFrbRO6VKIzk63h-9unQdAjMw3tE2T/view?usp=sharing
Role Overview Guest Experience Specialists are world‑class hospitality experts who anticipate each guest’s needs, serve them enthusiastically, and ensure an unforgettable experience at The Escape Game. They are ambassadors of the Escape Game experience and set the tone in the lobby.
Responsibilities
Embodying our mission, vision, and values during every shift
Using TEG's Party Host Practices
Prepare the party venue
Connect with guests
Keep the energy high
Customize the experience
Make sure everyone leaves happy
Using TEG's Hospitality Habits
Courtesy
Cleanliness
Communication
Enthusiastically explaining our games and efficiently guiding interactions in the lobby:
Checking in guests
Coordinating game start times with Team Leader
Answering the phone
Accurately booking reservations
Connecting with every single guest by maintaining open and welcoming body language and asking open‑ended questions to encourage fun, friendly conversation with guests
Making groups of 2‑50 feel welcome, cared for, and excited for their game
Using TEG's Steps for Creating TEG Fans:
Extend the invite
Keep the party going
Encourage party favors
Immediately and graciously resolving service failures
Requirements
Flexible availability; this role often works nights, weekends, and/or holidays
Must be able to handle physical activity such as deep cleaning, painting, standing, crawling, bending, lifting 30‑40 lbs, and minor game repairs
Ability to stand for long periods of time (about 75‑80% of the shift)
Align with TEG's Uniform Standards
Knowledge, Skills, & Abilities
Genuine love for serving others
Flexible, humble, and teachable
Ability to function both creatively and administratively
Basic computer abilities
Exceptional listening skills
High capacity for creative problem solving
Energetic, friendly, and patient
Clear and articulate communicator
Benefits
401(k)
401(k) matching
Health insurance
Employee discount
Vision insurance
Dental insurance
Flexible spending account
Life insurance
Flexible schedule
Additional Information Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Restaurants
#J-18808-Ljbffr
About Donatos Pizza We are located in Downtown San Francisco! Copy & paste the link below to learn more about our company & the role: https://drive.google.com/file/d/1C4NFrbRO6VKIzk63h-9unQdAjMw3tE2T/view?usp=sharing
Role Overview Guest Experience Specialists are world‑class hospitality experts who anticipate each guest’s needs, serve them enthusiastically, and ensure an unforgettable experience at The Escape Game. They are ambassadors of the Escape Game experience and set the tone in the lobby.
Responsibilities
Embodying our mission, vision, and values during every shift
Using TEG's Party Host Practices
Prepare the party venue
Connect with guests
Keep the energy high
Customize the experience
Make sure everyone leaves happy
Using TEG's Hospitality Habits
Courtesy
Cleanliness
Communication
Enthusiastically explaining our games and efficiently guiding interactions in the lobby:
Checking in guests
Coordinating game start times with Team Leader
Answering the phone
Accurately booking reservations
Connecting with every single guest by maintaining open and welcoming body language and asking open‑ended questions to encourage fun, friendly conversation with guests
Making groups of 2‑50 feel welcome, cared for, and excited for their game
Using TEG's Steps for Creating TEG Fans:
Extend the invite
Keep the party going
Encourage party favors
Immediately and graciously resolving service failures
Requirements
Flexible availability; this role often works nights, weekends, and/or holidays
Must be able to handle physical activity such as deep cleaning, painting, standing, crawling, bending, lifting 30‑40 lbs, and minor game repairs
Ability to stand for long periods of time (about 75‑80% of the shift)
Align with TEG's Uniform Standards
Knowledge, Skills, & Abilities
Genuine love for serving others
Flexible, humble, and teachable
Ability to function both creatively and administratively
Basic computer abilities
Exceptional listening skills
High capacity for creative problem solving
Energetic, friendly, and patient
Clear and articulate communicator
Benefits
401(k)
401(k) matching
Health insurance
Employee discount
Vision insurance
Dental insurance
Flexible spending account
Life insurance
Flexible schedule
Additional Information Seniority level: Entry level
Employment type: Full‑time
Job function: Other
Industries: Restaurants
#J-18808-Ljbffr