Shopko Optical
General Manager – Shopko Optical, Dixon, IL
Join our optical centers where our dedicated team members combine state‑of‑the‑art technology, exceptional eye care, and Midwestern values to deliver high‑quality products and services. As a General Manager, you will build meaningful relationships in the communities we serve, helping improve the sight and lives of our patients through a rewarding career that offers on‑the‑job training, certification opportunities, and a comprehensive benefits package that includes medical, dental, vision plans, a 401(k) with matching, and paid time off. Benefits
Competitive wages, incentives, and bonus opportunities 401(k) with matching contribution Vacation pay/personal days Volunteer time off Sick pay Health and wellbeing benefits Voluntary/cafeteria offerings Employee assistance program On‑the‑job training & certification Team‑mate recognition program Duties and Responsibilities
Drive Business
Lead the team to execute merchandising, operational, and customer service strategies to deliver planned sales, gross margin, and financial results. Model service, patient care, and selling techniques to maximize customer satisfaction and achieve business objectives. Act with urgency to complete tasks and respond to patients and customers. Drive optical initiatives through the team by planning and scheduling appropriately. Identify opportunities to grow business. Develop business plans and follow up on actions to drive profitable sales. Leadership
Hire, develop, and train teammates. Manage teammate performance. Ensure key‑carrier responsibilities are completed, including opening/closing the store, cash office, and alarm call response. Collaborate with the optometrist to drive business and patient/customer care results. Ensure store compliance with all company HR policies and federal/state laws. Communicate effectively with the team to share company initiatives, processes, and key information. Customer Service and Patient Care
Provide and continuously model excellent customer service in all interactions. Direct and give feedback to the team related to customer service. Dispense eyewear according to professional standards. Perform key‑carrier tasks, including opening/closing the store, cash office, payroll, and responding to alarm calls. Minimum Knowledge, Experience & Skills Requirements
ABO/Shopko OCE certification required within 12 months of hire or promotion. High school graduate or equivalent. 3 years of leadership or management experience with a strong customer service focus (preferably in an optical or retail setting). Optician experience desirable. Proven ability to lead, coach, and build relationships in a professional environment. Ability to motivate a diverse teammate network. Analytical and problem‑solving skills. Solid organizational and planning skills. Ability to monitor progress toward goal attainment. Financial analysis ability to recognize improvement opportunities and formulate plans. Multi‑tasking and flexibility in a changing environment. Commitment to delivering excellent customer service. Basic computer knowledge, including Microsoft Office Suite. Essential Functions & Work Requirements
Effective written and verbal communication at all levels. Reading and writing at high school level. Ability to sit or stand for extended periods. Operate office equipment such as computer, telephone, fax, and copier. Lift 10–20 pounds. Good visual acuity and color vision. Manual and finger dexterity; hand/arm steadiness. Grip and hold items; good eye/hand coordination. Physical agility (bending, twisting, reaching, pulling). Operate cash register and optical equipment. Work normal and extended hours, including evenings, nights, weekends. Travel independently as required. These statements describe the general nature and level of work performed by teammates in this role and are not intended to be an exhaustive list of all responsibilities, duties, and skills required.
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Join our optical centers where our dedicated team members combine state‑of‑the‑art technology, exceptional eye care, and Midwestern values to deliver high‑quality products and services. As a General Manager, you will build meaningful relationships in the communities we serve, helping improve the sight and lives of our patients through a rewarding career that offers on‑the‑job training, certification opportunities, and a comprehensive benefits package that includes medical, dental, vision plans, a 401(k) with matching, and paid time off. Benefits
Competitive wages, incentives, and bonus opportunities 401(k) with matching contribution Vacation pay/personal days Volunteer time off Sick pay Health and wellbeing benefits Voluntary/cafeteria offerings Employee assistance program On‑the‑job training & certification Team‑mate recognition program Duties and Responsibilities
Drive Business
Lead the team to execute merchandising, operational, and customer service strategies to deliver planned sales, gross margin, and financial results. Model service, patient care, and selling techniques to maximize customer satisfaction and achieve business objectives. Act with urgency to complete tasks and respond to patients and customers. Drive optical initiatives through the team by planning and scheduling appropriately. Identify opportunities to grow business. Develop business plans and follow up on actions to drive profitable sales. Leadership
Hire, develop, and train teammates. Manage teammate performance. Ensure key‑carrier responsibilities are completed, including opening/closing the store, cash office, and alarm call response. Collaborate with the optometrist to drive business and patient/customer care results. Ensure store compliance with all company HR policies and federal/state laws. Communicate effectively with the team to share company initiatives, processes, and key information. Customer Service and Patient Care
Provide and continuously model excellent customer service in all interactions. Direct and give feedback to the team related to customer service. Dispense eyewear according to professional standards. Perform key‑carrier tasks, including opening/closing the store, cash office, payroll, and responding to alarm calls. Minimum Knowledge, Experience & Skills Requirements
ABO/Shopko OCE certification required within 12 months of hire or promotion. High school graduate or equivalent. 3 years of leadership or management experience with a strong customer service focus (preferably in an optical or retail setting). Optician experience desirable. Proven ability to lead, coach, and build relationships in a professional environment. Ability to motivate a diverse teammate network. Analytical and problem‑solving skills. Solid organizational and planning skills. Ability to monitor progress toward goal attainment. Financial analysis ability to recognize improvement opportunities and formulate plans. Multi‑tasking and flexibility in a changing environment. Commitment to delivering excellent customer service. Basic computer knowledge, including Microsoft Office Suite. Essential Functions & Work Requirements
Effective written and verbal communication at all levels. Reading and writing at high school level. Ability to sit or stand for extended periods. Operate office equipment such as computer, telephone, fax, and copier. Lift 10–20 pounds. Good visual acuity and color vision. Manual and finger dexterity; hand/arm steadiness. Grip and hold items; good eye/hand coordination. Physical agility (bending, twisting, reaching, pulling). Operate cash register and optical equipment. Work normal and extended hours, including evenings, nights, weekends. Travel independently as required. These statements describe the general nature and level of work performed by teammates in this role and are not intended to be an exhaustive list of all responsibilities, duties, and skills required.
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