Shopko Optical
Join to apply for the General Manager role at Shopko Optical.
It all starts in our centers, where our dedicated team members combine state‑of‑the‑art technology, exceptional eye care, and hometown Midwestern values to deliver high‑quality products and services. As part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a rewarding career helping improve the sight and lives of our patients. Enjoy on‑the‑job training and certification opportunities as well as a comprehensive benefits package including medical, dental, and vision plans, 401(k) with match, and paid time off.
Position Summary Effectively lead the optical team to maximize sales, profit and customer service objectives. Supervise and perform optical operations that include dispensing of eyewear, patient care, setting strategic goals and delivering financial performance. Hire, train, coach and manage performance of the team. Work in partnership with the Optometrist to drive positive business results, patient care and customer service.
Benefits
Competitive wages, incentives, bonus
401(k) with match
Vacation pay / personal day
Volunteer time off
Sick pay
Health & wellbeing benefits
Voluntary/cafeteria offerings
Employee assistance program
On‑the‑job training & certification
Teammate recognition program
Duties and Responsibilities Drive Business
Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results
Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives
Act with urgency to complete tasks and respond to patients and customers
Drive optical initiatives through the team by planning and scheduling appropriately
Identify opportunities to grow business
Develop business plans and follow up on actions to drive profitable sales
Leadership
Hire, develop and train teammates
Manage teammate performance
Identify key‑carriers and schedule appropriately to ensure all key‑carrier responsibilities are being completed, including opening/closing the store, cash office and alarm call response
Partner with Optometrist to ensure team and doctor are working together to drive business and patient/customer care results
Ensure store is compliant with all company HR policies and practices as well as federal and state laws and regulations
Communicate effectively with team to ensure knowledge of company initiatives, processes and key teammate information
Customer Service and Patient Care
Provide and continuously model excellent customer service in all customer interactions
Provide appropriate direction and feedback to the team related to customer service
Dispense eyewear according to professional standards
Perform key‑carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls
Minimum Knowledge, Experience & Skills Requirements
ABO/Shopko OCE certification required within 12 months of hire/promotion
High school graduate or equivalent
3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting)
Optician experience desired
Proven ability to lead, coach and build relationships in a professional environment
Able to direct and motivate a diverse teammate network
Able to analyze and solve problems of varied scope; act decisively to implement solutions
Solid organizational and planning skills
Able to continuously monitor progress in relation to goal attainment
Able to analyze financial data, recognize opportunities for improvement and formulate plans
Able to multi‑task and remain flexible in an ever‑changing environment
Demonstrate commitment to provide great customer service
Solid computer knowledge, including Microsoft Office Suite
Essential Functions & Work Requirements
Effectively communicate at all levels within the organization through written and two‑way verbal communication
Able to read and write at a high school graduate level
Must be able to sit or stand for extended periods of time
Operate various office equipment (personal computer, telephone, fax machine, copier)
Ability to lift 10 to 20 pounds
Ability to see (near, distance, color, and depth perception)
Manual and finger dexterity, hand/arm steadiness
Able to grip and hold items; good eye and hand coordination
Demonstrate physical agility (bending, twisting, reaching, pulling)
Able to operate a cash register and various optical equipment and tools
Able to work normal and/or extended (evenings, nights, weekends) hours to meet established deadlines
Able to travel independently to support company objectives and personal development
These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
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It all starts in our centers, where our dedicated team members combine state‑of‑the‑art technology, exceptional eye care, and hometown Midwestern values to deliver high‑quality products and services. As part of this team, you will have the opportunity to build meaningful relationships in the communities we serve through a rewarding career helping improve the sight and lives of our patients. Enjoy on‑the‑job training and certification opportunities as well as a comprehensive benefits package including medical, dental, and vision plans, 401(k) with match, and paid time off.
Position Summary Effectively lead the optical team to maximize sales, profit and customer service objectives. Supervise and perform optical operations that include dispensing of eyewear, patient care, setting strategic goals and delivering financial performance. Hire, train, coach and manage performance of the team. Work in partnership with the Optometrist to drive positive business results, patient care and customer service.
Benefits
Competitive wages, incentives, bonus
401(k) with match
Vacation pay / personal day
Volunteer time off
Sick pay
Health & wellbeing benefits
Voluntary/cafeteria offerings
Employee assistance program
On‑the‑job training & certification
Teammate recognition program
Duties and Responsibilities Drive Business
Lead team to execute merchandise, operational and customer service strategies to deliver planned sales, gross margin and financial results
Model service, patient care and selling techniques to maximize customer satisfaction and achieve business objectives
Act with urgency to complete tasks and respond to patients and customers
Drive optical initiatives through the team by planning and scheduling appropriately
Identify opportunities to grow business
Develop business plans and follow up on actions to drive profitable sales
Leadership
Hire, develop and train teammates
Manage teammate performance
Identify key‑carriers and schedule appropriately to ensure all key‑carrier responsibilities are being completed, including opening/closing the store, cash office and alarm call response
Partner with Optometrist to ensure team and doctor are working together to drive business and patient/customer care results
Ensure store is compliant with all company HR policies and practices as well as federal and state laws and regulations
Communicate effectively with team to ensure knowledge of company initiatives, processes and key teammate information
Customer Service and Patient Care
Provide and continuously model excellent customer service in all customer interactions
Provide appropriate direction and feedback to the team related to customer service
Dispense eyewear according to professional standards
Perform key‑carrier tasks including opening/closing the store, cash office, committing payroll and responding to alarm calls
Minimum Knowledge, Experience & Skills Requirements
ABO/Shopko OCE certification required within 12 months of hire/promotion
High school graduate or equivalent
3 years of leadership experience or equivalent management experience with strong customer service focus (preferably in an optical or retail setting)
Optician experience desired
Proven ability to lead, coach and build relationships in a professional environment
Able to direct and motivate a diverse teammate network
Able to analyze and solve problems of varied scope; act decisively to implement solutions
Solid organizational and planning skills
Able to continuously monitor progress in relation to goal attainment
Able to analyze financial data, recognize opportunities for improvement and formulate plans
Able to multi‑task and remain flexible in an ever‑changing environment
Demonstrate commitment to provide great customer service
Solid computer knowledge, including Microsoft Office Suite
Essential Functions & Work Requirements
Effectively communicate at all levels within the organization through written and two‑way verbal communication
Able to read and write at a high school graduate level
Must be able to sit or stand for extended periods of time
Operate various office equipment (personal computer, telephone, fax machine, copier)
Ability to lift 10 to 20 pounds
Ability to see (near, distance, color, and depth perception)
Manual and finger dexterity, hand/arm steadiness
Able to grip and hold items; good eye and hand coordination
Demonstrate physical agility (bending, twisting, reaching, pulling)
Able to operate a cash register and various optical equipment and tools
Able to work normal and/or extended (evenings, nights, weekends) hours to meet established deadlines
Able to travel independently to support company objectives and personal development
These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
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