Aledade, Inc.
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Position Overview
The Sr. Zendesk Administrator II serves as the subject matter expert for all Zendesk application support at Aledade. They are the primary point of contact for support, maintenance, configuration, and enhancement requests, working with both technical and non-technical resources to design, implement, and support solutions for Aledade users.
Key responsibilities include full‑lifecycle support: collecting and analyzing business requirements, designing and configuring solutions, and providing testing assistance. Occasional after‑hours support is required for outages, upgrades, and major system changes.
Primary Duties
Handles all Zendesk administrative functions including user account maintenance, reports & dashboards, workflows, and other routine tasks.
Designs, implements, and supports medium to high complexity configuration and low to medium complexity customization to meet business requirements.
Performs regular system maintenance according to Zendesk best practices.
Troubleshoots issues with Zendesk and related systems, including plugins and integrations.
Responds to emergency situations as needed to resolve immediate issues.
Maintains Jira tickets with current status and comments describing the relevant solution and outcome of each request.
Minimum Qualifications
Bachelor’s Degree in Computer Science or related major, or equivalent working experience.
6–8+ years of experience as a Zendesk Administrator.
Zendesk Administrator certification or equivalent experience.
Preferred Knowledge, Skills & Abilities
Zendesk Support Administrator Expert certification is a strong plus.
Strong customer‑facing skills with excellent verbal and written communication.
Strong analytical and organizational skills; ability to multitask and prioritize in a fast‑paced, rapidly growing environment.
Ability to understand and articulate complex requirements.
Creative and analytical thinker with strong problem‑solving skills.
Ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
Availability to occasionally work outside business hours for application upgrades, outages, and project implementations.
Experience working with Jira is a plus.
Front‑end web development experience (HTML, CSS, JavaScript) with low to medium complexity customizations is greatly preferred.
Physical Requirements
Sitting for prolonged periods. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
Ability to work occasional weekends or after business hours for project deliverables/maintenance activities.
About Aledade Aledade is a public benefit corporation dedicated to empowering independent primary care. Founded in 2014, it has become the largest network of independent primary care practices in the country and is focused on creating value‑based contracts across a wide variety of health plans to improve patient care and physician compensation.
What Does This Mean for You? At Aledade you will join a creative culture of collaboration, inclusion, and remote‑first flexibility. In addition to a comprehensive benefits package, we offer the following:
Flexible work schedules and remote work availability for many roles.
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners.
21 days of PTO in your first year.
Two paid volunteer days and 11 paid holidays.
12 weeks paid parental leave for all new parents.
Six weeks paid sabbatical after six years of service.
Educational Assistant Program and Clinical Employee Reimbursement Program.
401(k) with up to 4% match.
Stock options.
Aledade is committed to a diverse and inclusive workforce. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy or related medical conditions), gender identity or expression, religion, physical or mental disability, legally protected genetic information, marital status, veteran status, or sexual orientation.
Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants
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Get AI-powered advice on this job and more exclusive features.
Position Overview
The Sr. Zendesk Administrator II serves as the subject matter expert for all Zendesk application support at Aledade. They are the primary point of contact for support, maintenance, configuration, and enhancement requests, working with both technical and non-technical resources to design, implement, and support solutions for Aledade users.
Key responsibilities include full‑lifecycle support: collecting and analyzing business requirements, designing and configuring solutions, and providing testing assistance. Occasional after‑hours support is required for outages, upgrades, and major system changes.
Primary Duties
Handles all Zendesk administrative functions including user account maintenance, reports & dashboards, workflows, and other routine tasks.
Designs, implements, and supports medium to high complexity configuration and low to medium complexity customization to meet business requirements.
Performs regular system maintenance according to Zendesk best practices.
Troubleshoots issues with Zendesk and related systems, including plugins and integrations.
Responds to emergency situations as needed to resolve immediate issues.
Maintains Jira tickets with current status and comments describing the relevant solution and outcome of each request.
Minimum Qualifications
Bachelor’s Degree in Computer Science or related major, or equivalent working experience.
6–8+ years of experience as a Zendesk Administrator.
Zendesk Administrator certification or equivalent experience.
Preferred Knowledge, Skills & Abilities
Zendesk Support Administrator Expert certification is a strong plus.
Strong customer‑facing skills with excellent verbal and written communication.
Strong analytical and organizational skills; ability to multitask and prioritize in a fast‑paced, rapidly growing environment.
Ability to understand and articulate complex requirements.
Creative and analytical thinker with strong problem‑solving skills.
Ability to meet deadlines, handle and prioritize simultaneous requests, and manage laterally and upwards.
Availability to occasionally work outside business hours for application upgrades, outages, and project implementations.
Experience working with Jira is a plus.
Front‑end web development experience (HTML, CSS, JavaScript) with low to medium complexity customizations is greatly preferred.
Physical Requirements
Sitting for prolonged periods. Extensive use of computers and keyboard. Occasional walking and lifting may be required.
Ability to work occasional weekends or after business hours for project deliverables/maintenance activities.
About Aledade Aledade is a public benefit corporation dedicated to empowering independent primary care. Founded in 2014, it has become the largest network of independent primary care practices in the country and is focused on creating value‑based contracts across a wide variety of health plans to improve patient care and physician compensation.
What Does This Mean for You? At Aledade you will join a creative culture of collaboration, inclusion, and remote‑first flexibility. In addition to a comprehensive benefits package, we offer the following:
Flexible work schedules and remote work availability for many roles.
Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners.
21 days of PTO in your first year.
Two paid volunteer days and 11 paid holidays.
12 weeks paid parental leave for all new parents.
Six weeks paid sabbatical after six years of service.
Educational Assistant Program and Clinical Employee Reimbursement Program.
401(k) with up to 4% match.
Stock options.
Aledade is committed to a diverse and inclusive workforce. All qualified candidates will receive consideration for employment without regard to age, race, color, national origin, gender (including pregnancy or related medical conditions), gender identity or expression, religion, physical or mental disability, legally protected genetic information, marital status, veteran status, or sexual orientation.
Privacy Policy: By applying for this job, you agree to Aledade's Applicant Privacy Policy available at https://www.aledade.com/privacy-policy-applicants
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