Logo
Körber

Head of Aftermarket Sales

Körber, Apex, North Carolina, United States, 27502

Save Job

Overview Körber is the home for passionate people who innovate, collaborate, and love what they do. We develop future technologies and support talents to deploy their skills and reach their full potential. Combining our strong heritage with a global mindset, we bring people together to create valuable solutions for our customers and aim to be the first to do the right thing at the right time.

Your role in our team

You will develop and execute strategies to grow aftermarket sales (parts, service, and modernization), achieve contribution margin targets, manage the aftermarket sales budget, and approve transactions in line with signing authority guidelines.

Act as the voice of the customer while aligning with company goals; build and maintain strong customer relationships, resolve commercial issues promptly, and ensure thorough review of service agreements and contracts to mitigate risk.

Set clear goals and KPIs for aftermarket sales personnel, monitor performance against targets, analyze results, and implement corrective actions as needed.

Coach and mentor team members, establish training programs focused on aftermarket products and customer service excellence, collaborate with HR on staffing and development, and foster a positive, learning‑oriented culture.

You will partner with senior management to define long‑term organizational structures that support regional growth and participate in cross‑functional projects and initiatives.

Interface across functions to ensure seamless information transfer, consistent customer support, and effective execution of aftermarket initiatives.

Monitor competitor activity, market trends, industry developments, and emerging technologies; implement and optimize CRM systems and reporting tools to track aftermarket performance.

Maintain a clean and safe work environment and demonstrate professionalism, accountability, and a positive attitude in daily operations.

Your profile

You have a bachelor’s degree in Engineering, Business, or a related technical field, with at least five (5) years’ experience in manufacturing or industrial environments and three (3) years of managerial experience or five (5) years in aftermarket/service sales.

Proven leadership skills with the ability to achieve results through others and manage multiple priorities effectively.

Strong customer focus with excellent relationship management, listening, and negotiation skills.

Ability to work independently while demonstrating strategic thinking and planning over a 1–2 year horizon.

You have excellent verbal and written communication, presentation skills, and the ability to make persuasive arguments.

Knowledge of aftermarket sales strategies, marketing, and market planning.

Strong organizational, multitasking, and problem‑solving abilities.

Proficiency in Microsoft Word, Excel, Outlook, and experience working with Salesforce or similar CRM systems.

Commitment to company values, vision, and continuous professional growth.

Willingness and ability to travel up to 35% annually.

Your benefits

You will work in a modern work environment with an open culture towards improvements and new ideas.

You are part of a global operating company with a wide customer base and a growing business.

You profit from international cooperation within the group‑expert network to implement corporate‑wide concepts.

You will work in a team that focuses on customer requirements.

You will receive an attractive compensation package including health, dental, vision insurance, and a retirement plan.

Working environment at Körber Join Körber Pharma and you will work in an innovative, friendly, and digital environment providing the opportunity to advance your career. Irrespective of whether it is engineering, production, or supporting exciting projects, you have the chance to contribute your expertise and make a difference. As part of the team, you contribute to the solution throughout the entire pharma value chain.

Equal Opportunity Employer We are an Equal Opportunity Employer and are committed to ensuring equal employment opportunity for all applicants. All hires are based on qualifications, merit, and business needs, and we give equal opportunity to all qualified persons without regard to legally protected characteristics or any unlawful consideration.

Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you require any special accommodations to participate fully in our recruitment experience. Please contact us at

jobs@koerber.com . We work with selected partners and therefore ask recruitment consultancies to refrain from contacting us by mail or telephone.

Disclaimer: The duties listed above are intended only as a representation of the essential functions of this position. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the role. The job advertisement does not constitute an employment agreement, is subject to change at the sole discretion of the employer, and does not alter at‑will employment status. Please note that salary information is a general guideline only. Applications must be submitted via our career site.

Apply now Ready for your next step? Click on

Apply now

to get started right away! As long as the position is advertised, you can apply at any time.

Contact We value diversity and therefore welcome all applicants—regardless of gender, nationality, ethnic or social origin, religion/belief, disability, age, sexual orientation, and identity—as well as any other protected status. For more information on our culture, visit

Culture at Körber .

Questions or technical problems? Email

jobs@koerber.com .

Job details

Seniority level:

Director

Employment type:

Contract

Job function:

Sales and Business Development

Industries:

Pharmaceutical Manufacturing

#J-18808-Ljbffr