Diligent
Senior Customer Success Manager, Public Sector
Diligent, Washington, District of Columbia, us, 20022
Senior Customer Success Manager, Public Sector
3 days ago Be among the first 25 applicants
About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
At Diligent, we’re building the future with people who think boldly and move fast. Whether you’re designing systems that leverage large language models or part of a team reimaging workflows with AI, you’ll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA; we look for individuals willing to ask the big questions and experiment fearlessly—those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future—you’re an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook.
Position Overview The Senior Customer Success Manager, Public Sector is a highly motivated and commercially‑mindful individual who coordinates successful end‑to‑end customer lifecycle management to ensure long‑term satisfaction, accelerated net retention, NPS, product usage and referrals. This role specifically engages with public‑sector agencies, accounts and partners, collaborating directly with leaders of large multinational companies to solve governance challenges using our product portfolio.
Key Responsibilities
Seamlessly manage project phases of the customer relationship, including user management for Diligent’s applications for Board Directors and Corporate Executives.
Maintain constant contact with customers to evaluate satisfaction and proactively identify upcoming needs, including opportunities to expand use of Diligent’s products and services for the Expansion Sales team.
Deliver excellent customer experience for all accounts by anticipating and resolving issues and maintaining customer accounts/systems in a manner that exceeds expectations.
Coordinate with technical personnel as needed to meet customer needs, while managing expectations to prevent overload or missed deadlines.
Provide customer feedback on solutions to assist in continuous product improvement.
Manage multiple clients and products in an organized, meticulous manner.
Act as a liaison between multiple internal teams (services, sales operations, marketing, and sales).
Required Experience / Skills
5‑7 years of Customer Success, Account Management or Post‑Sales experience.
Public Sector experience required.
Track record of over‑achieving quota.
Passion for collaboration and deep understanding of SaaS technology.
Excellent Project Management expertise.
Outstanding written and verbal communication skills.
Strong presentation skills and experience working with C‑Level executives and directors.
Technical focus and detailed knowledge of Microsoft Office applications.
Superb personal organization skills to ensure all client commitments are met.
Customer‑focused mindset, delivering extremely high levels of satisfaction.
Ability to perform well under tight deadlines and complex challenges.
Commercial acumen—identifying and building on growth potential for clients.
U.S. Pay Range $100,000—$122,000 USD
What Diligent Offers You
Creativity is ingrained in our culture; we are innovative collaborators by nature, exploring different ways in our internal processes and client solutions.
Flexible work environment, global days of service, comprehensive health benefits, meeting‑free days, generous time‑off policy, and wellness programs.
Teams worldwide—including headquarters in New York and office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
Diversity and inclusion as a top priority, fostering diversity through Employee Resource Groups and providing resources and education for team members.
Location & Working Model Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid model. If you live within commuting distance to one of our office locations, you will be expected to
work onsite at least 50% of the time.
We believe in‑person engagement to drive innovation, teamwork and community.
EEO Statement Diligent is a drug‑free workplace. We are proud to be an equal‑opportunity employer and do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender identity or expression, medical condition (including HIV/AIDS, cancer‑related conditions), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent’s EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
Recruitment Agencies Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
#J-18808-Ljbffr
About Us Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C‑Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
At Diligent, we’re building the future with people who think boldly and move fast. Whether you’re designing systems that leverage large language models or part of a team reimaging workflows with AI, you’ll help us unlock entirely new ways of working and thinking. Curiosity is in our DNA; we look for individuals willing to ask the big questions and experiment fearlessly—those who embrace change not as a challenge, but as an opportunity. The future belongs to those who keep learning, and we are building it together. At Diligent, you’re not just building the future—you’re an agent of positive change, joining a global community on a mission to make an impact. Learn more at diligent.com or follow us on LinkedIn and Facebook.
Position Overview The Senior Customer Success Manager, Public Sector is a highly motivated and commercially‑mindful individual who coordinates successful end‑to‑end customer lifecycle management to ensure long‑term satisfaction, accelerated net retention, NPS, product usage and referrals. This role specifically engages with public‑sector agencies, accounts and partners, collaborating directly with leaders of large multinational companies to solve governance challenges using our product portfolio.
Key Responsibilities
Seamlessly manage project phases of the customer relationship, including user management for Diligent’s applications for Board Directors and Corporate Executives.
Maintain constant contact with customers to evaluate satisfaction and proactively identify upcoming needs, including opportunities to expand use of Diligent’s products and services for the Expansion Sales team.
Deliver excellent customer experience for all accounts by anticipating and resolving issues and maintaining customer accounts/systems in a manner that exceeds expectations.
Coordinate with technical personnel as needed to meet customer needs, while managing expectations to prevent overload or missed deadlines.
Provide customer feedback on solutions to assist in continuous product improvement.
Manage multiple clients and products in an organized, meticulous manner.
Act as a liaison between multiple internal teams (services, sales operations, marketing, and sales).
Required Experience / Skills
5‑7 years of Customer Success, Account Management or Post‑Sales experience.
Public Sector experience required.
Track record of over‑achieving quota.
Passion for collaboration and deep understanding of SaaS technology.
Excellent Project Management expertise.
Outstanding written and verbal communication skills.
Strong presentation skills and experience working with C‑Level executives and directors.
Technical focus and detailed knowledge of Microsoft Office applications.
Superb personal organization skills to ensure all client commitments are met.
Customer‑focused mindset, delivering extremely high levels of satisfaction.
Ability to perform well under tight deadlines and complex challenges.
Commercial acumen—identifying and building on growth potential for clients.
U.S. Pay Range $100,000—$122,000 USD
What Diligent Offers You
Creativity is ingrained in our culture; we are innovative collaborators by nature, exploring different ways in our internal processes and client solutions.
Flexible work environment, global days of service, comprehensive health benefits, meeting‑free days, generous time‑off policy, and wellness programs.
Teams worldwide—including headquarters in New York and office hubs in Washington D.C., Vancouver, London, Galway, Budapest, Munich, Bengaluru, Singapore, and Sydney.
Diversity and inclusion as a top priority, fostering diversity through Employee Resource Groups and providing resources and education for team members.
Location & Working Model Headquartered in New York, Diligent has offices in Washington D.C., London, Galway, Budapest, Vancouver, Bengaluru, Munich, Singapore and Sydney. To foster strong collaboration and connection, this role will follow a hybrid model. If you live within commuting distance to one of our office locations, you will be expected to
work onsite at least 50% of the time.
We believe in‑person engagement to drive innovation, teamwork and community.
EEO Statement Diligent is a drug‑free workplace. We are proud to be an equal‑opportunity employer and do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender identity or expression, medical condition (including HIV/AIDS, cancer‑related conditions), genetic information, or sexual orientation in accordance with applicable federal, state and local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Diligent’s EEO Policy and Know Your Rights. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at recruitment@diligent.com.
Recruitment Agencies Diligent does not accept unsolicited agency resumes. Please do not forward resumes to our jobs alias, Diligent employees or any other organization location. Diligent is not responsible for any fees related to unsolicited resumes.
#J-18808-Ljbffr