Highgate
Revenue Manager
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Revenue Manager
role at
Highgate .
About Highgate Highgate Hotels is a leading real‑estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30‑year track record as an innovator in the hospitality industry, the company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry‑leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
Location Located in the exclusive Nob Hill neighborhood, The Huntington provides guests with modern amenities and conveniences within a historic space. Guests can enjoy fine dining, a three‑level spa, beautiful rooms and suites as well as meeting and event spaces. The Huntington offers the best location and amenities San Francisco has to offer.
Overview The Revenue Manager is responsible for identifying and maximizing all potential revenue opportunities for the hotel. Understanding channel and yield management is critical for maximizing revenues. The Revenue Manager formulates long and short‑term Revenue Management strategies and oversees their successful execution toward advancing RevPAR market share. This includes analysis of revenue potential generated by transient and group market segments and market segmentation within transient and group. The Revenue Manager integrates catering, space utilization, and other revenue considerations (e.g., golf, spa) to determine the appropriate mix of business and achieve revenue potentials every day of every year.
Responsibilities
Establish hotel pricing levels in all segments.
Responsible for the daily room inventory management process and daily pricing process.
Monitor competitor rates, positioning, strategies and data; maintain understanding of the dynamics of the local market and demand generators and present appropriate action plans to management.
Monitor and communicate fluctuations in occupancy to operational departments so they can effectively manage staffing requirements and increase efficiency.
Analyze local events and activities and project the effect of opportunities they create.
Understand the macro and micro‑economic variables affecting supply and demand in the local marketplace, and use this knowledge to create accurate operational and financial room revenue forecasts.
Perform unconstrained demand analysis to determine optimal business mix.
Responsible for all short and long term forecasts including weekly forecasts, 30‑, 60‑, 90‑day forecasts, monthly forecasts, and full‑year forecasts.
Oversee the process for evaluating all opportunities for contracted business (group, wholesale, corporate negotiated, etc.) presented through the sales department.
Maintain software programs that contribute to the management of rooms revenue, including the CRS, RMS, PMS and sales & catering system.
Monitor RevPAR index on STR report and provide critical analysis of performance on a weekly and monthly basis.
Prepare annual rooms revenue budget.
Chair weekly revenue strategy meetings to formulate and disseminate strategies and tactics.
Prepare and present quarterly presentations to ownership.
Ensure all distribution channels have correct content and pricing.
Develop and maintain a close relationship with the market manager of third‑party intermediaries to maximize opportunities with these channels.
Develop and maintain relationships with other market revenue managers and directors of revenue to create a network of peers in the community.
Coordinate survey activities involving marketing and service opportunities to further enhance revenue potential.
Actively develop subordinates, ensuring opportunities for growth through training and industry events.
Responsible for internet marketing such as pay‑per‑click campaigns, e‑mail blasts, GDS advertising, etc.
Establish and communicate sales strategy for day, week, month, and rolling 12 months.
Communicate any strategy changes and update any calendars for the sales team to use.
Analyze prior night successes: did the hotel sell out? Were the right decisions made for overselling? Address opportunities in the Highgate Hotel Business Review (HHBR) morning meeting.
Place test calls to Central Reservation Office (CRO) and property to ensure accuracy of rate quoting, restrictions and selling approach.
Manage and communicate group cut‑off dates; run a group rooms control log (GRC) and pick‑up report from PMS for 90 days.
Update the daily market segment analysis (DMSA); ensure accuracy from the daily flash report.
Complete all required month‑end reports with detailed analysis and action plans for additional production/revenue.
Review Hotelligence reports for trends, booking windows and sources of business as well as rates compared to competition.
Qualifications
At least 2 years’ experience in revenue management as a manager or senior analyst.
Bachelor’s degree or equivalent in hotel or hospitality management or a closely related field.
In‑depth knowledge of all industry reports such as STR, Hotelligence, Market Vision, etc.
Proficient in Microsoft Excel, Word and PowerPoint.
Experience with Opera/Synxis systems – ideal.
Ability to work quickly in a high‑pressure, high‑stress environment.
Strong verbal and written communication skills.
Excellent time‑management skills.
Exceptional attention to detail and follow‑up.
Flexible and willing to work long hours as sometimes required.
Maintain a warm and friendly demeanor at all times.
Effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
Attend all hotel required meetings and training.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards and scheduling requirements.
Maintain high standards of personal appearance and grooming, including wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts toward productivity, identify problem areas and assist in implementing solutions.
Effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Ability to understand and evaluate complex information and data from various sources to meet objectives.
Maintain confidentiality of information.
Perform other duties as requested by management.
Seniority Level Entry level
Employment Type Full‑time
Job Function Accounting/Auditing and Finance
Industry Hospitality
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Revenue Manager
role at
Highgate .
About Highgate Highgate Hotels is a leading real‑estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30‑year track record as an innovator in the hospitality industry, the company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry‑leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
Location Located in the exclusive Nob Hill neighborhood, The Huntington provides guests with modern amenities and conveniences within a historic space. Guests can enjoy fine dining, a three‑level spa, beautiful rooms and suites as well as meeting and event spaces. The Huntington offers the best location and amenities San Francisco has to offer.
Overview The Revenue Manager is responsible for identifying and maximizing all potential revenue opportunities for the hotel. Understanding channel and yield management is critical for maximizing revenues. The Revenue Manager formulates long and short‑term Revenue Management strategies and oversees their successful execution toward advancing RevPAR market share. This includes analysis of revenue potential generated by transient and group market segments and market segmentation within transient and group. The Revenue Manager integrates catering, space utilization, and other revenue considerations (e.g., golf, spa) to determine the appropriate mix of business and achieve revenue potentials every day of every year.
Responsibilities
Establish hotel pricing levels in all segments.
Responsible for the daily room inventory management process and daily pricing process.
Monitor competitor rates, positioning, strategies and data; maintain understanding of the dynamics of the local market and demand generators and present appropriate action plans to management.
Monitor and communicate fluctuations in occupancy to operational departments so they can effectively manage staffing requirements and increase efficiency.
Analyze local events and activities and project the effect of opportunities they create.
Understand the macro and micro‑economic variables affecting supply and demand in the local marketplace, and use this knowledge to create accurate operational and financial room revenue forecasts.
Perform unconstrained demand analysis to determine optimal business mix.
Responsible for all short and long term forecasts including weekly forecasts, 30‑, 60‑, 90‑day forecasts, monthly forecasts, and full‑year forecasts.
Oversee the process for evaluating all opportunities for contracted business (group, wholesale, corporate negotiated, etc.) presented through the sales department.
Maintain software programs that contribute to the management of rooms revenue, including the CRS, RMS, PMS and sales & catering system.
Monitor RevPAR index on STR report and provide critical analysis of performance on a weekly and monthly basis.
Prepare annual rooms revenue budget.
Chair weekly revenue strategy meetings to formulate and disseminate strategies and tactics.
Prepare and present quarterly presentations to ownership.
Ensure all distribution channels have correct content and pricing.
Develop and maintain a close relationship with the market manager of third‑party intermediaries to maximize opportunities with these channels.
Develop and maintain relationships with other market revenue managers and directors of revenue to create a network of peers in the community.
Coordinate survey activities involving marketing and service opportunities to further enhance revenue potential.
Actively develop subordinates, ensuring opportunities for growth through training and industry events.
Responsible for internet marketing such as pay‑per‑click campaigns, e‑mail blasts, GDS advertising, etc.
Establish and communicate sales strategy for day, week, month, and rolling 12 months.
Communicate any strategy changes and update any calendars for the sales team to use.
Analyze prior night successes: did the hotel sell out? Were the right decisions made for overselling? Address opportunities in the Highgate Hotel Business Review (HHBR) morning meeting.
Place test calls to Central Reservation Office (CRO) and property to ensure accuracy of rate quoting, restrictions and selling approach.
Manage and communicate group cut‑off dates; run a group rooms control log (GRC) and pick‑up report from PMS for 90 days.
Update the daily market segment analysis (DMSA); ensure accuracy from the daily flash report.
Complete all required month‑end reports with detailed analysis and action plans for additional production/revenue.
Review Hotelligence reports for trends, booking windows and sources of business as well as rates compared to competition.
Qualifications
At least 2 years’ experience in revenue management as a manager or senior analyst.
Bachelor’s degree or equivalent in hotel or hospitality management or a closely related field.
In‑depth knowledge of all industry reports such as STR, Hotelligence, Market Vision, etc.
Proficient in Microsoft Excel, Word and PowerPoint.
Experience with Opera/Synxis systems – ideal.
Ability to work quickly in a high‑pressure, high‑stress environment.
Strong verbal and written communication skills.
Excellent time‑management skills.
Exceptional attention to detail and follow‑up.
Flexible and willing to work long hours as sometimes required.
Maintain a warm and friendly demeanor at all times.
Effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service‑oriented manner.
Attend all hotel required meetings and training.
Participate in M.O.D. coverage as required.
Maintain regular attendance in compliance with Highgate Hotel Standards and scheduling requirements.
Maintain high standards of personal appearance and grooming, including wearing nametags.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts toward productivity, identify problem areas and assist in implementing solutions.
Effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Ability to understand and evaluate complex information and data from various sources to meet objectives.
Maintain confidentiality of information.
Perform other duties as requested by management.
Seniority Level Entry level
Employment Type Full‑time
Job Function Accounting/Auditing and Finance
Industry Hospitality
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