EY
ServiceNow Financial Services Transformation Leader - Senior Manager - Tech Cons
EY, San Jose, California, United States, 95199
ServiceNow Financial Services Transformation Leader - Senior Manager - Tech Consulting - Open Location
Join EY to apply for the
ServiceNow Financial Services Transformation Leader - Senior Manager - Tech Consulting - Open Location
role.
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Opportunity In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. EY helps prestigious businesses worldwide with authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Consulting Senior Manager you will play a leading role, providing the competitive edge our clients need to overcome creative and technical challenges.
You will lead ServiceNow Transformation teams in a rapidly growing area of the business. It is a client facing role, in which you will have opportunities to showcase your ability to motivate and develop teams, establish and maintain client relationships, grow your consulting, technical and team leadership skills, and build relationships that will define your career.
This role is pivotal in ensuring EY’s position as a leader in financial services, driving leading-practice implementations and creating strategic roadmaps that deliver measurable business outcomes. You will build and manage technology transformation projects and programs that align with EY’s organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality, while leading both technical and non‑technical project teams.
Your Key Responsibilities
Leading engagement delivery and managing client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Developing resource plans and budgets for engagements, managing engagement economics effectively.
Skills And Attributes For Success
Lead end‑to‑end ServiceNow implementations for financial services clients across ServiceNow applications and product suites.
Drive and support sales activities alongside EY pursuit teams, including developing proposals, engagement estimates, and participating in sales presentations.
Lead and develop strategies for ServiceNow enabled transformations, working with senior client executives on business case, transformation roadmap, detailed plans and solution architectures.
Act as an engagement or workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery.
Manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore resources.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow service‑management implementations across business functions.
Analyze a company’s service‑management functional capabilities, provide leading‑practice recommendations, and contribute insights to strategic roadmaps.
Lead client process design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models, including planning, status reporting, budgets and risk and issue logs.
Drive the creation of sector‑focused offerings aligned with ServiceNow industry workflows.
Create high‑quality deliverables and project artifacts.
To qualify for the role you must have
Bachelor’s degree required (4‑year degree); Master’s degree preferred.
No less than 5‑7 years relevant experience in ServiceNow implementation.
Proven architectural leadership in ServiceNow with deep sector experience in financial services.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 3 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – Vulnerability Response
ServiceNow Certified Implementation Specialist – Hardware Asset Management
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Certified Implementation Specialist – CSM
ServiceNow Certified Implementation Specialist – Service Mapping
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the United States.
Ability to travel to meet client needs (up to 60%).
Ideally, you will also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – ITOM, HAM, or SAM.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
Performance analytics and reporting experience – certifications are a plus.
Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus.
What We Look For We are interested in intellectually curious people, with a genuine passion for finding and implementing innovative ways to nurture growth. You will need excellent communication and negotiation skills, and the ability to express big ideas to senior leaders, often without technical backgrounds. If you are ready to take ownership of a team that is poised to take the industry by storm, this role is for you.
What We Offer You
A comprehensive compensation and benefits package. The base salary in the US ranges from $171,600 to $392,100. In selected metro areas, it ranges from $205,900 to $445,700. Total Rewards includes medical, dental, pension, 401(k), and paid time off.
Hybrid model: most external, client‑serving roles work in person 40‑60% of the time.
Flexible vacation policy based on personal circumstances and additional time off for EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence.
EY accepts applications for this position on an on‑going basis. For those living in California, please click here for additional information.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
Employment Equality EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
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ServiceNow Financial Services Transformation Leader - Senior Manager - Tech Consulting - Open Location
role.
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.
Opportunity In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. EY helps prestigious businesses worldwide with authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Consulting Senior Manager you will play a leading role, providing the competitive edge our clients need to overcome creative and technical challenges.
You will lead ServiceNow Transformation teams in a rapidly growing area of the business. It is a client facing role, in which you will have opportunities to showcase your ability to motivate and develop teams, establish and maintain client relationships, grow your consulting, technical and team leadership skills, and build relationships that will define your career.
This role is pivotal in ensuring EY’s position as a leader in financial services, driving leading-practice implementations and creating strategic roadmaps that deliver measurable business outcomes. You will build and manage technology transformation projects and programs that align with EY’s organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality, while leading both technical and non‑technical project teams.
Your Key Responsibilities
Leading engagement delivery and managing client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Developing resource plans and budgets for engagements, managing engagement economics effectively.
Skills And Attributes For Success
Lead end‑to‑end ServiceNow implementations for financial services clients across ServiceNow applications and product suites.
Drive and support sales activities alongside EY pursuit teams, including developing proposals, engagement estimates, and participating in sales presentations.
Lead and develop strategies for ServiceNow enabled transformations, working with senior client executives on business case, transformation roadmap, detailed plans and solution architectures.
Act as an engagement or workstream lead across all aspects of a ServiceNow ITOM/CMDB project and solution delivery.
Manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore resources.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow service‑management implementations across business functions.
Analyze a company’s service‑management functional capabilities, provide leading‑practice recommendations, and contribute insights to strategic roadmaps.
Lead client process design sessions and facilitate requirements workshops.
Experience in waterfall and agile delivery models, including planning, status reporting, budgets and risk and issue logs.
Drive the creation of sector‑focused offerings aligned with ServiceNow industry workflows.
Create high‑quality deliverables and project artifacts.
To qualify for the role you must have
Bachelor’s degree required (4‑year degree); Master’s degree preferred.
No less than 5‑7 years relevant experience in ServiceNow implementation.
Proven architectural leadership in ServiceNow with deep sector experience in financial services.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 3 of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – Vulnerability Response
ServiceNow Certified Implementation Specialist – Hardware Asset Management
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Certified Implementation Specialist – CSM
ServiceNow Certified Implementation Specialist – Service Mapping
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the United States.
Ability to travel to meet client needs (up to 60%).
Ideally, you will also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – ITOM, HAM, or SAM.
Experience in ServiceNow’s AI solutions (Now Assist, Agentic, AI Control Tower).
Performance analytics and reporting experience – certifications are a plus.
Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus.
What We Look For We are interested in intellectually curious people, with a genuine passion for finding and implementing innovative ways to nurture growth. You will need excellent communication and negotiation skills, and the ability to express big ideas to senior leaders, often without technical backgrounds. If you are ready to take ownership of a team that is poised to take the industry by storm, this role is for you.
What We Offer You
A comprehensive compensation and benefits package. The base salary in the US ranges from $171,600 to $392,100. In selected metro areas, it ranges from $205,900 to $445,700. Total Rewards includes medical, dental, pension, 401(k), and paid time off.
Hybrid model: most external, client‑serving roles work in person 40‑60% of the time.
Flexible vacation policy based on personal circumstances and additional time off for EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence.
EY accepts applications for this position on an on‑going basis. For those living in California, please click here for additional information.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY | Building a better working world
Employment Equality EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
#J-18808-Ljbffr