EY
ServiceNow Financial Services Transformation Leader - Senior Manager - Tech Cons
EY, Palo Alto, California, United States, 94306
ServiceNow Financial Services Transformation Leader - Senior Manager - Tech Consulting - Open Location
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
ServiceNow
Senior Manager – Financial Services Transformation Leader
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a
ServiceNow Consulting Senior Manager
you will play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.
The opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business. It is a client‑facing role, in which you will have opportunities to showcase your ability to not only motivate and develop teams but also establish and maintain client relationships. You will have an opportunity to grow your consulting, technical and team leadership skills, as well as build relationships and obtain experiences that will define your career.
This role is pivotal in ensuring EY’s position as a leader in financial services, driving leading‑practice implementations and creating strategic roadmaps that deliver measurable business outcomes for our customers. You will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality, while leading both technical and non‑technical project teams in the development and implementation of technology solutions and infrastructure.
Your Key Responsibilities
Leading engagement delivery and managing client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Developing resource plans and budgets for engagements, managing engagement economics effectively.
Skills And Attributes For Success
Lead end‑to‑end
ServiceNow
implementations for financial services clients across
ServiceNow
applications and product suites, ensuring projects are delivered on time and within budget, enabling both functional and technical excellence.
Ability to drive and support sales activities alongside EY pursuit teams, demonstrating how EY’s services can solve a client’s business challenges – this can include but not limited to developing proposals, engagement estimates, and participating in sales presentations.
Lead and develop strategies for
ServiceNow
enabled transformations, working with senior client executives on developing a business case, transformation roadmap, detailed plans and solution architectures.
Act as an engagement or workstream lead across all aspects of a
ServiceNow
ITOM/CMDB project and solution delivery including but not limited to design, configuration/development, testing and deployment phases.
Ability to manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources including offshore resources (e.g., consultants, developers, and testers).
Ability to build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry leading practice expertise for
ServiceNow
service management implementations across business functions (non‑IT), including how specific business objectives can be met through process and technology transformation.
Ability to analyze a company's service management functional capabilities people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
Ability to lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Drive the creation of sector focused offerings aligned with
ServiceNow
Industry workflows.
Ability to create high quality deliverables and project artifacts.
To qualify for the role you must have
Bachelor’s degree required (4‑year degree); Master’s degree preferred.
Typically, no less than 5‑7 years relevant experience in
ServiceNow
implementation experience.
Proven architectural leadership in
ServiceNow
with deep sector experience in financial services (Banking & Capital Markets, Insurance and/or Wealth & Asset Management).
ServiceNow
Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 3 of the following
ServiceNow
certifications:
ServiceNow Certified Implementation Specialist – Vulnerability Response
ServiceNow Certified Implementation Specialist – Hardware Asset Management
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Certified Implementation Specialist – CSM
ServiceNow Certified Implementation Specialist – Service Mapping
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver's license valid in the U.S.
Ability to travel to meet client needs (up to 60%).
Ideally, you will also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – ITOM, HAM, or SAM.
Experience in
ServiceNow ’s AI solutions (Now Assist, Agentic, AI Control Tower).
Performance analytics and reporting experience – certifications are a plus.
Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus.
What We Look For We are interested in intellectually curious people, with a genuine passion for finding and implementing innovative ways to nurture growth. You will also need excellent communication and negotiation skills, as well as the ability to express big ideas to senior leaders, often without technical backgrounds. If you are ready to take ownership of a team that is poised to take the industry by storm, this role is for you.
What We Offer You At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $171,600 to $392,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $205,900 to $445,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Join us in our team‑led and leader‑enabled hybrid model. Our expectation is for most people in external, client‑serving roles to work together in person 40‑60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.
Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on‑going basis.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
#J-18808-Ljbffr
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
ServiceNow
Senior Manager – Financial Services Transformation Leader
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a
ServiceNow Consulting Senior Manager
you will play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.
The opportunity You will lead ServiceNow Transformation teams in a rapidly growing area of the business. It is a client‑facing role, in which you will have opportunities to showcase your ability to not only motivate and develop teams but also establish and maintain client relationships. You will have an opportunity to grow your consulting, technical and team leadership skills, as well as build relationships and obtain experiences that will define your career.
This role is pivotal in ensuring EY’s position as a leader in financial services, driving leading‑practice implementations and creating strategic roadmaps that deliver measurable business outcomes for our customers. You will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality, while leading both technical and non‑technical project teams in the development and implementation of technology solutions and infrastructure.
Your Key Responsibilities
Leading engagement delivery and managing client relationships on a daily basis.
Accountable for program/project management, ensuring that all objectives are met.
Developing resource plans and budgets for engagements, managing engagement economics effectively.
Skills And Attributes For Success
Lead end‑to‑end
ServiceNow
implementations for financial services clients across
ServiceNow
applications and product suites, ensuring projects are delivered on time and within budget, enabling both functional and technical excellence.
Ability to drive and support sales activities alongside EY pursuit teams, demonstrating how EY’s services can solve a client’s business challenges – this can include but not limited to developing proposals, engagement estimates, and participating in sales presentations.
Lead and develop strategies for
ServiceNow
enabled transformations, working with senior client executives on developing a business case, transformation roadmap, detailed plans and solution architectures.
Act as an engagement or workstream lead across all aspects of a
ServiceNow
ITOM/CMDB project and solution delivery including but not limited to design, configuration/development, testing and deployment phases.
Ability to manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources including offshore resources (e.g., consultants, developers, and testers).
Ability to build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry leading practice expertise for
ServiceNow
service management implementations across business functions (non‑IT), including how specific business objectives can be met through process and technology transformation.
Ability to analyze a company's service management functional capabilities people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
Ability to lead client process design sessions and facilitate requirements workshops with functional and/or business process area subject matter resources.
Experience in waterfall and agile delivery models – including supporting management activities such as planning, status reporting, budgets and risk and issue logs.
Drive the creation of sector focused offerings aligned with
ServiceNow
Industry workflows.
Ability to create high quality deliverables and project artifacts.
To qualify for the role you must have
Bachelor’s degree required (4‑year degree); Master’s degree preferred.
Typically, no less than 5‑7 years relevant experience in
ServiceNow
implementation experience.
Proven architectural leadership in
ServiceNow
with deep sector experience in financial services (Banking & Capital Markets, Insurance and/or Wealth & Asset Management).
ServiceNow
Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of 3 of the following
ServiceNow
certifications:
ServiceNow Certified Implementation Specialist – Vulnerability Response
ServiceNow Certified Implementation Specialist – Hardware Asset Management
ServiceNow Certified Implementation Specialist – Discovery
ServiceNow Certified Implementation Specialist – CSM
ServiceNow Certified Implementation Specialist – Service Mapping
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver's license valid in the U.S.
Ability to travel to meet client needs (up to 60%).
Ideally, you will also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – ITOM, HAM, or SAM.
Experience in
ServiceNow ’s AI solutions (Now Assist, Agentic, AI Control Tower).
Performance analytics and reporting experience – certifications are a plus.
Employee Center, Legal Service Delivery, and Workplace Service Delivery experience – certifications are a plus.
What We Look For We are interested in intellectually curious people, with a genuine passion for finding and implementing innovative ways to nurture growth. You will also need excellent communication and negotiation skills, as well as the ability to express big ideas to senior leaders, often without technical backgrounds. If you are ready to take ownership of a team that is poised to take the industry by storm, this role is for you.
What We Offer You At EY, we’ll develop you with future‑focused skills and equip you with world‑class experiences. We’ll empower you in a flexible environment, and fuel you and your extraordinary talents in a diverse and inclusive culture of globally connected teams.
We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business. The base salary range for this job in all geographic locations in the US is $171,600 to $392,100. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $205,900 to $445,700. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography. In addition, our Total Rewards package includes medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options.
Join us in our team‑led and leader‑enabled hybrid model. Our expectation is for most people in external, client‑serving roles to work together in person 40‑60% of the time over the course of an engagement, project or year.
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances. You’ll also be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.
Are you ready to shape your future with confidence? Apply today. EY accepts applications for this position on an on‑going basis.
Equal Employment Opportunity EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
#J-18808-Ljbffr