VIA Health Partners
Director of Operations - Primary and Palliative Care
VIA Health Partners, Charlotte, North Carolina, United States, 28245
Director of Operations - Primary and Palliative Care
Apply for the Director of Operations - Primary and Palliative Care role at VIA Health Partners.
Responsibilities
Oversee daily operations of all practice locations to ensure smooth, efficient, and compliant workflows.
Develop and implement policies, procedures, and performance standards to support high-quality care and operational excellence.
Monitor patient access, scheduling, and throughput to maintain optimal capacity and patient satisfaction.
Collaborate with providers and staff to identify opportunities for process improvement, efficiency, and growth.
Manage operational budgets, financial forecasting, and cost‑control initiatives.
Monitor key performance indicators (KPIs) such as visit volumes, care management claims, revenue, collections, and productivity.
Partner with billing and finance teams to ensure accurate charge capture, coding compliance, and timely reimbursement.
Lead, mentor, and develop practice managers and support staff to foster a culture of accountability, teamwork, and continuous improvement.
Collaborate with HR on workforce planning, recruitment, onboarding, and performance management.
Promote an environment of respect, engagement, and patient‑centered service.
Ensure compliance with all regulatory, accreditation, and payer requirements.
Support quality improvement initiatives, patient safety programs, and value‑based care efforts.
Partner with clinical leaders to achieve high performance on clinical quality metrics and patient experience scores.
Support strategic planning, service expansion, and operational integration initiatives.
Lead or participate in projects related to technological adoption, population health, or care coordination.
Utilize data analytics to guide decision‑making and demonstrate outcomes.
Qualifications
Bachelor’s degree in healthcare administration, Business, Nursing, or related field required; Master’s degree strongly preferred.
Minimum 5–7 years of progressive healthcare operations management experience (primary care or ambulatory setting strongly preferred).
Proven ability to lead multi‑site teams and manage complex operational systems.
Strong understanding of clinical workflows and healthcare reimbursement.
Demonstrated success in driving operational performance, patient satisfaction, and staff engagement.
May perform other duties as required.
Seniority Level Director
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitals and Health Care
#J-18808-Ljbffr
Responsibilities
Oversee daily operations of all practice locations to ensure smooth, efficient, and compliant workflows.
Develop and implement policies, procedures, and performance standards to support high-quality care and operational excellence.
Monitor patient access, scheduling, and throughput to maintain optimal capacity and patient satisfaction.
Collaborate with providers and staff to identify opportunities for process improvement, efficiency, and growth.
Manage operational budgets, financial forecasting, and cost‑control initiatives.
Monitor key performance indicators (KPIs) such as visit volumes, care management claims, revenue, collections, and productivity.
Partner with billing and finance teams to ensure accurate charge capture, coding compliance, and timely reimbursement.
Lead, mentor, and develop practice managers and support staff to foster a culture of accountability, teamwork, and continuous improvement.
Collaborate with HR on workforce planning, recruitment, onboarding, and performance management.
Promote an environment of respect, engagement, and patient‑centered service.
Ensure compliance with all regulatory, accreditation, and payer requirements.
Support quality improvement initiatives, patient safety programs, and value‑based care efforts.
Partner with clinical leaders to achieve high performance on clinical quality metrics and patient experience scores.
Support strategic planning, service expansion, and operational integration initiatives.
Lead or participate in projects related to technological adoption, population health, or care coordination.
Utilize data analytics to guide decision‑making and demonstrate outcomes.
Qualifications
Bachelor’s degree in healthcare administration, Business, Nursing, or related field required; Master’s degree strongly preferred.
Minimum 5–7 years of progressive healthcare operations management experience (primary care or ambulatory setting strongly preferred).
Proven ability to lead multi‑site teams and manage complex operational systems.
Strong understanding of clinical workflows and healthcare reimbursement.
Demonstrated success in driving operational performance, patient satisfaction, and staff engagement.
May perform other duties as required.
Seniority Level Director
Employment Type Full‑time
Job Function Management and Manufacturing
Industries Hospitals and Health Care
#J-18808-Ljbffr