Guidehouse
Associate Director - IT Project Manager
Guidehouse, Washington, District of Columbia, us, 20022
What You Will Do
Plan and lead major IT service delivery projects in accordance with ITIL v4 standards and ServiceNow CSDM alignment. Evaluate performance results and recommend changes affecting project growth and success. Function as a technical expert across multiple ITSM project assignments while supervising project teams. Coordinate meetings between Government, contractor, and service providers to resolve operational issues.
Translate complex business requirements into technical designs and solutions using ServiceNow and other technology platforms.
Lead the overall architecture design and development of ServiceNow implementations, ensuring alignment with business objectives and best practices.
Provide technical expertise and guidance to the ServiceNow development team.
Stay current with ServiceNow products, features, and industry trends to drive innovation.
Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.
Serve as the lead point of contact for clients on all matters related to ServiceNow implementation and strategy.
Direct and monitor all aspects of the ServiceNow implementation.
Responsible for quality assurance for all ServiceNow projects.
Conduct reviews of functionality developed by the ServiceNow development team and perform testing.
Ensure the security, scalability, and maintainability of ServiceNow solutions.
What You Will Need
Minimum of 7 years of experience.
Bachelor’s Degree is required.
Experience with Software Development Lifecycle methodologies, deliverables, and controls.
Excellent verbal and written communication skills.
Expertise in implementing multiple ServiceNow modules, preferably ITSM, ITOM, CMDB, and IRM.
Well‑rounded technology consulting experience, including defining requirements, leading client meetings, facilitating UAT, and conducting training.
Experience working in an Agile environment.
Strong analytical and problem‑solving skills.
Ability to work effectively in a team environment.
Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels.
Desire to learn, grow, and seek increased responsibility.
Ability to self‑direct, prioritize, and manage multiple tasks and demands.
Heightened attention to detail when developing technical solutions.
What Would Be Nice To Have
Agile, SCRUM or SAFe certifications.
PMP certification.
Experience driving business‑development activities and leading all aspects of winning federal proposals, with proven ability to generate new wins and revenue for your company.
Prior managerial experience in leading and supporting a remote workforce.
Salary Range The annual salary range for this position is $149,000.00-$248,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience, training, security clearances, licensure, and certifications.
What We Offer Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short‑Term & Long‑Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back‑Up Childcare Program
Mobility Stipend
About Guidehouse Guidehouse is an Equal Opportunity Employer – protecting Veterans, Individuals with Disabilities, and any other basis protected by law, ordinance, or regulation.
Guidehouse considers qualified applicants with criminal histories in accordance with applicable law, including the Fair Chance Ordinance of Los Angeles and San Francisco.
All information you provide will be kept confidential and used only as required to provide reasonable accommodation.
Guidehouse does not accept unsolicited resumes from search firms or staffing agencies. All unsolicited resumes are property of Guidehouse and no placement fee will be paid.
Guidehouse Recruiting contact: 1‑571‑633‑1711 or RecruitingAccommodation@guidehouse.com.
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Translate complex business requirements into technical designs and solutions using ServiceNow and other technology platforms.
Lead the overall architecture design and development of ServiceNow implementations, ensuring alignment with business objectives and best practices.
Provide technical expertise and guidance to the ServiceNow development team.
Stay current with ServiceNow products, features, and industry trends to drive innovation.
Conduct technical assessments and provide recommendations for improving existing ServiceNow implementations.
Serve as the lead point of contact for clients on all matters related to ServiceNow implementation and strategy.
Direct and monitor all aspects of the ServiceNow implementation.
Responsible for quality assurance for all ServiceNow projects.
Conduct reviews of functionality developed by the ServiceNow development team and perform testing.
Ensure the security, scalability, and maintainability of ServiceNow solutions.
What You Will Need
Minimum of 7 years of experience.
Bachelor’s Degree is required.
Experience with Software Development Lifecycle methodologies, deliverables, and controls.
Excellent verbal and written communication skills.
Expertise in implementing multiple ServiceNow modules, preferably ITSM, ITOM, CMDB, and IRM.
Well‑rounded technology consulting experience, including defining requirements, leading client meetings, facilitating UAT, and conducting training.
Experience working in an Agile environment.
Strong analytical and problem‑solving skills.
Ability to work effectively in a team environment.
Strong interpersonal skills with the ability to build and establish rapport with a diverse array of people at all levels.
Desire to learn, grow, and seek increased responsibility.
Ability to self‑direct, prioritize, and manage multiple tasks and demands.
Heightened attention to detail when developing technical solutions.
What Would Be Nice To Have
Agile, SCRUM or SAFe certifications.
PMP certification.
Experience driving business‑development activities and leading all aspects of winning federal proposals, with proven ability to generate new wins and revenue for your company.
Prior managerial experience in leading and supporting a remote workforce.
Salary Range The annual salary range for this position is $149,000.00-$248,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience, training, security clearances, licensure, and certifications.
What We Offer Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave and Adoption Assistance
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short‑Term & Long‑Term Disability
Student Loan PayDown
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back‑Up Childcare Program
Mobility Stipend
About Guidehouse Guidehouse is an Equal Opportunity Employer – protecting Veterans, Individuals with Disabilities, and any other basis protected by law, ordinance, or regulation.
Guidehouse considers qualified applicants with criminal histories in accordance with applicable law, including the Fair Chance Ordinance of Los Angeles and San Francisco.
All information you provide will be kept confidential and used only as required to provide reasonable accommodation.
Guidehouse does not accept unsolicited resumes from search firms or staffing agencies. All unsolicited resumes are property of Guidehouse and no placement fee will be paid.
Guidehouse Recruiting contact: 1‑571‑633‑1711 or RecruitingAccommodation@guidehouse.com.
#J-18808-Ljbffr