ByteDance
Destination Services Operations Manager (Mandarin Speaker)
ByteDance, San Jose, California, United States, 95199
Destination Services Operations and Project Manager (Mandarin Speaker)
Responsibilities
Team Summary: The Destination Services Team is a part of the Global Mobility Services department and is dedicated to supporting ByteDancers at all stages of their mobility journey by professionally managing destination services resources, ensuring the reliable adoption of standard global mobility processes and policies, and managing external vendor performance.
Destination services include:
Home rental service: Assist with finding housing options and negotiating lease terms.
Settling‑in service: Assist with bank account opening, utilities set up, etc.
Area tour service: Introduce the community facilities of the area surrounding the office and popular areas for renting.
School search service: If there are accompanying children, share information on local schools, accompany school visits, provide guidance on the school application process, etc.
Oversee landing destination services in all countries in the AMS region, manage local vendors, improve employee satisfaction scores, and standardize operational processes.
Assign cases in the AMS region to vendors and ensure a high level of service delivery and employee experience by effectively managing global vendors and local partners, setting up operational processes and mechanisms.
Act as a key point of contact for employees and stakeholders on escalations or complex matters, including coordinating service delivery and follow‑up resolution between local service providers and employees.
Monitor and manage vendor spending by reviewing invoices and ensuring a cost‑efficient approach.
Work closely with Policy team, HROP team, and business teams to understand business needs and ensure preparedness.
Improve employee experience by building and updating the knowledge base for all AMS countries, training internal and external stakeholders, and creating contextual country‑specific checklists, guidelines, and manuals.
Drive global projects to create efficiencies for the team and stakeholders.
Qualifications
Minimum Qualifications:
Bachelor's degree or higher in a relevant field.
5+ years of experience in vendor management and driving global projects.
Proficiency in English and Mandarin is required, as this role will support employees relocating from China to the U.S. and ensure smooth communication throughout the transition.
Preferred Qualifications:
Strong communication and problem‑solving skills, a high level of resilience, and the ability to adapt according to business development needs.
Advanced data analysis and logical thinking abilities, able to analyze business data from different dimensions and develop improvement plans.
About Us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin and Xigua, ByteDance has made it easier and more fun for people to connect with, consume and create content.
Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life – a mission we work toward every day. As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make an impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, we celebrate our diverse voices and create an environment that reflects the many communities we reach.
Reasonable Accommodation ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request.
Job Information
Compensation:
Base salary range $112,640 - $220,400 annually. Compensation may vary based on qualifications, skills, and location.
Benefits:
Medical, dental and vision insurance.
401(k) savings plan with company match.
Paid parental leave.
Short‑term and long‑term disability coverage.
Life insurance.
Well‑being benefits.
10 paid holidays per year, 10 paid sick days per year and 17 days of paid personal time (prorated upon hire).
Location:
Los Angeles County (unincorporated) – candidates with arrest or conviction records will be considered in accordance with all federal, state and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Project Management and Information Technology
Industries: Technology, Information and Internet
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Team Summary: The Destination Services Team is a part of the Global Mobility Services department and is dedicated to supporting ByteDancers at all stages of their mobility journey by professionally managing destination services resources, ensuring the reliable adoption of standard global mobility processes and policies, and managing external vendor performance.
Destination services include:
Home rental service: Assist with finding housing options and negotiating lease terms.
Settling‑in service: Assist with bank account opening, utilities set up, etc.
Area tour service: Introduce the community facilities of the area surrounding the office and popular areas for renting.
School search service: If there are accompanying children, share information on local schools, accompany school visits, provide guidance on the school application process, etc.
Oversee landing destination services in all countries in the AMS region, manage local vendors, improve employee satisfaction scores, and standardize operational processes.
Assign cases in the AMS region to vendors and ensure a high level of service delivery and employee experience by effectively managing global vendors and local partners, setting up operational processes and mechanisms.
Act as a key point of contact for employees and stakeholders on escalations or complex matters, including coordinating service delivery and follow‑up resolution between local service providers and employees.
Monitor and manage vendor spending by reviewing invoices and ensuring a cost‑efficient approach.
Work closely with Policy team, HROP team, and business teams to understand business needs and ensure preparedness.
Improve employee experience by building and updating the knowledge base for all AMS countries, training internal and external stakeholders, and creating contextual country‑specific checklists, guidelines, and manuals.
Drive global projects to create efficiencies for the team and stakeholders.
Qualifications
Minimum Qualifications:
Bachelor's degree or higher in a relevant field.
5+ years of experience in vendor management and driving global projects.
Proficiency in English and Mandarin is required, as this role will support employees relocating from China to the U.S. and ensure smooth communication throughout the transition.
Preferred Qualifications:
Strong communication and problem‑solving skills, a high level of resilience, and the ability to adapt according to business development needs.
Advanced data analysis and logical thinking abilities, able to analyze business data from different dimensions and develop improvement plans.
About Us Founded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, Lemon8, CapCut and Pico as well as platforms specific to the China market, including Toutiao, Douyin and Xigua, ByteDance has made it easier and more fun for people to connect with, consume and create content.
Why Join ByteDance Inspiring creativity is at the core of ByteDance's mission. Our innovative products are built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and enrich life – a mission we work toward every day. As ByteDancers, we strive to do great things with great people. We lead with curiosity, humility, and a desire to make an impact in a rapidly growing tech company. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our Company and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, we celebrate our diverse voices and create an environment that reflects the many communities we reach.
Reasonable Accommodation ByteDance is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request.
Job Information
Compensation:
Base salary range $112,640 - $220,400 annually. Compensation may vary based on qualifications, skills, and location.
Benefits:
Medical, dental and vision insurance.
401(k) savings plan with company match.
Paid parental leave.
Short‑term and long‑term disability coverage.
Life insurance.
Well‑being benefits.
10 paid holidays per year, 10 paid sick days per year and 17 days of paid personal time (prorated upon hire).
Location:
Los Angeles County (unincorporated) – candidates with arrest or conviction records will be considered in accordance with all federal, state and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Project Management and Information Technology
Industries: Technology, Information and Internet
#J-18808-Ljbffr