Walmart Connect
Revenue Cycle Management, Manager, Billing Operations
Walmart Connect, San Bruno, California, United States, 94066
Revenue Cycle Management, Manager, Billing Operations
2 days ago Be among the first 25 applicants
This range is provided by Walmart Connect. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $104,000.00/yr - $202,000.00/yr
Position Summary The Billing Manager – Marketplace Sellers is responsible for overseeing billing execution and dispute management for Walmart Connect marketplace sellers, ensuring invoices are accurate, timely, and compliant with established billing policies and contractual terms. This role plays a critical part in delivering a seamless billing experience for sellers while protecting recognized revenue and minimizing downstream disputes.
What you'll do Billing Operations
Manage end-to-end billing workflows for marketplace sellers, ensuring accurate and timely invoice generation.
Review and issue billing credits, and exceptions in accordance with approved billing policies and contract terms.
Ensure billing rules and standard operating procedures are consistently applied across seller accounts.
Partner with upstream teams to resolve data or system issues impacting seller billing & deduction accuracy.
Dispute Resolution
Serve as the primary owner for billing inquiries and disputes related to marketplace seller invoices.
Investigate disputes by reviewing transaction data, billing rules to determine root cause and propose fixes.
Collaborate with Sales, Client Services, and internal stakeholders to align appropriate resolution paths.
Issue billing adjustments or credit memos as needed, ensuring proper approvals, documentation, and revenue impact tracking.
Communicate clearly and professionally with internal and external stakeholders throughout the dispute resolution process.
Operational Support
Assist the Senior Manager with broader invoicing and dispute resolution functions across advertiser and agency billing streams.
Provide backup support for non-marketplace billing workflows during peak periods or coverage needs.
Share insights and best practices from marketplace seller billing to drive consistency and continuous improvement across the team.
Process Improvements & Metrics Reporting
Identify recurring gaps and recommend process, policy, or system enhancements to reduce future disputes.
Support automation and efficiency initiatives aimed at improving reducing manual effort.
Ensure billing activities comply with internal controls, audit requirements, and SOX standards.
Contribute to documentation, training materials, and standard operating procedures for billing workflows.
Track and report on key billing and dispute metrics for marketplace sellers.
Leadership Expectations
Live and model Walmart's values to foster our culture, support Walmart's commitment to communities, corporate responsibility, and sustainability, and maintain and promote the highest standards of integrity, ethics, and compliance.
Demonstrate curiosity and a growth mindset, foster an environment that supports learning, innovation, and calculated risk-taking, exhibit resilience and positivity, and drive continuous improvements.
Lead, coach, and develop a team of billing and dispute resolution analysts.
Foster a culture of accountability, continuous improvement, and customer‑centric problem solving.
Drive alignment between upstream and downstream functions to strengthen end‑to‑end revenue integrity.
Skills & Qualifications
Bachelor’s degree in Finance, Accounting, Business, or related field.
5+ years of experience in billing operations, revenue operations, or finance operations.
Experience supporting marketplace, seller, or platform‑based billing models strongly preferred.
Strong understanding of billing workflows, dispute resolution, and internal control environments.
Experience working with ERP or billing systems and data reporting tools.
Strong analytical, organizational, and problem‑solving skills.
Excellent written and verbal communication skills with the ability to explain billing concepts clearly.
Ability to thrive in fast‑moving, ambiguous growth environments.
Ability to collaborate with cross‑functional teams such as Product, Engineering, Finance and Legal to identify requirements in tools, dashboards, and access to data to maximize performance and efficiency.
Ability to earn trust across Walmart Enterprise.
Benefits At Walmart, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company‑paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.
Seniority level Mid‑Senior level
Employment type Part‑time
Job function Finance and Sales | Retail
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This range is provided by Walmart Connect. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range $104,000.00/yr - $202,000.00/yr
Position Summary The Billing Manager – Marketplace Sellers is responsible for overseeing billing execution and dispute management for Walmart Connect marketplace sellers, ensuring invoices are accurate, timely, and compliant with established billing policies and contractual terms. This role plays a critical part in delivering a seamless billing experience for sellers while protecting recognized revenue and minimizing downstream disputes.
What you'll do Billing Operations
Manage end-to-end billing workflows for marketplace sellers, ensuring accurate and timely invoice generation.
Review and issue billing credits, and exceptions in accordance with approved billing policies and contract terms.
Ensure billing rules and standard operating procedures are consistently applied across seller accounts.
Partner with upstream teams to resolve data or system issues impacting seller billing & deduction accuracy.
Dispute Resolution
Serve as the primary owner for billing inquiries and disputes related to marketplace seller invoices.
Investigate disputes by reviewing transaction data, billing rules to determine root cause and propose fixes.
Collaborate with Sales, Client Services, and internal stakeholders to align appropriate resolution paths.
Issue billing adjustments or credit memos as needed, ensuring proper approvals, documentation, and revenue impact tracking.
Communicate clearly and professionally with internal and external stakeholders throughout the dispute resolution process.
Operational Support
Assist the Senior Manager with broader invoicing and dispute resolution functions across advertiser and agency billing streams.
Provide backup support for non-marketplace billing workflows during peak periods or coverage needs.
Share insights and best practices from marketplace seller billing to drive consistency and continuous improvement across the team.
Process Improvements & Metrics Reporting
Identify recurring gaps and recommend process, policy, or system enhancements to reduce future disputes.
Support automation and efficiency initiatives aimed at improving reducing manual effort.
Ensure billing activities comply with internal controls, audit requirements, and SOX standards.
Contribute to documentation, training materials, and standard operating procedures for billing workflows.
Track and report on key billing and dispute metrics for marketplace sellers.
Leadership Expectations
Live and model Walmart's values to foster our culture, support Walmart's commitment to communities, corporate responsibility, and sustainability, and maintain and promote the highest standards of integrity, ethics, and compliance.
Demonstrate curiosity and a growth mindset, foster an environment that supports learning, innovation, and calculated risk-taking, exhibit resilience and positivity, and drive continuous improvements.
Lead, coach, and develop a team of billing and dispute resolution analysts.
Foster a culture of accountability, continuous improvement, and customer‑centric problem solving.
Drive alignment between upstream and downstream functions to strengthen end‑to‑end revenue integrity.
Skills & Qualifications
Bachelor’s degree in Finance, Accounting, Business, or related field.
5+ years of experience in billing operations, revenue operations, or finance operations.
Experience supporting marketplace, seller, or platform‑based billing models strongly preferred.
Strong understanding of billing workflows, dispute resolution, and internal control environments.
Experience working with ERP or billing systems and data reporting tools.
Strong analytical, organizational, and problem‑solving skills.
Excellent written and verbal communication skills with the ability to explain billing concepts clearly.
Ability to thrive in fast‑moving, ambiguous growth environments.
Ability to collaborate with cross‑functional teams such as Product, Engineering, Finance and Legal to identify requirements in tools, dashboards, and access to data to maximize performance and efficiency.
Ability to earn trust across Walmart Enterprise.
Benefits At Walmart, we offer competitive pay as well as performance‑based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company‑paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short‑term and long‑term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more. You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable. For information about PTO, see https://one.walmart.com/notices. Live Better U is a Walmart‑paid education benefit program for full‑time and part‑time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short‑form certificates. Tuition, books, and fees are completely paid for by Walmart.
Seniority level Mid‑Senior level
Employment type Part‑time
Job function Finance and Sales | Retail
#J-18808-Ljbffr