Highgate
Director of Residences and Owner Relations
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Director of Residences and Owner Relations
role at
Highgate
Miami, FL $120,000.00-$275,000.00 1 month ago
The Director of Residences and Owner Relations will meet our customer/owner acquisition and revenue growth objectives. Responsibilities include developing key growth sales strategies, tactics and action plans. Successful execution of these strategies is required to achieve your financial targets. Duties will include hitting annual targets, building relationships and understanding customer/owner trends.
Responsibilities:
Identify possible new unit owners (or owner representatives), to engage and introduce our RMA program
Conduct multiple site inspections of our units and facilities, with prospect unit owners and/or owner representatives
Acquire full understanding of RMA document and effectively communicate the value proposition through proposals and presentations
Keep a clear and updated record of ALL prospects for frequent and precise follow ups
Keep a clear and updated record of ALL new and current owners for scheduled communications
Once business is contractually secured, work closely with operations & reservations/revenue management to plan for the arrival, execution & ultimate service delivery of new RMA
Keep track of action plan and its progress
Be prepared to participate in the preparation and creation of new version of 2023 RMA action plan
Must have excellent administrative, organizational & communication skills, with a full working knowledge of the hotel product, its operations, amenity offerings, etc
Meet or exceed set RMA sales goals
Represent RMA Project at weekly revenue strategy meetings & daily hotel management stand up meetings
Position must be fungible and have ability to manage multiple functions simultaneously & be able reverse course quickly if needed
Work closely with GM, DOS, FOM, DOR and ownership on any and all updates of issues related to new and existing RMA owners
Initiate and follow up on leads
Assist in the preparation of required reports in a timely manner
Use your property’s sales management system to manage RMA business, including (but not limited to) generating reports, entering business, blocking space and building accounts
Meet and greet onsite contacts
Develop networking opportunities through active participation in professional associations activities and events
Entertain new owners, representatives or existing owners
Attend and represent hotel in PR and Social Media calls
Assist as needed with events and activations
Perform other duties as requested by management
Qualifications:
Bilingual in English and Spanish
Proven sales experience, meeting or exceeding targets
Ability to communicate, present and influence all levels of the organization, including executive and C-level
Proven ability to drive the RMA process from plan to close
Proven ability to articulate the distinct aspects of RMA products and services
Excellent listening skills, negotiation and presentation skills
Seniority Level
Director
Employment Type
Full-time
Job Function
Sales, Customer Service, and Strategy/Planning
Industries
Hospitality
Referrals increase your chances of interviewing at Highgate by 2x
Medical insurance Vision insurance 401(k)
#J-18808-Ljbffr
Director of Residences and Owner Relations
role at
Highgate
Miami, FL $120,000.00-$275,000.00 1 month ago
The Director of Residences and Owner Relations will meet our customer/owner acquisition and revenue growth objectives. Responsibilities include developing key growth sales strategies, tactics and action plans. Successful execution of these strategies is required to achieve your financial targets. Duties will include hitting annual targets, building relationships and understanding customer/owner trends.
Responsibilities:
Identify possible new unit owners (or owner representatives), to engage and introduce our RMA program
Conduct multiple site inspections of our units and facilities, with prospect unit owners and/or owner representatives
Acquire full understanding of RMA document and effectively communicate the value proposition through proposals and presentations
Keep a clear and updated record of ALL prospects for frequent and precise follow ups
Keep a clear and updated record of ALL new and current owners for scheduled communications
Once business is contractually secured, work closely with operations & reservations/revenue management to plan for the arrival, execution & ultimate service delivery of new RMA
Keep track of action plan and its progress
Be prepared to participate in the preparation and creation of new version of 2023 RMA action plan
Must have excellent administrative, organizational & communication skills, with a full working knowledge of the hotel product, its operations, amenity offerings, etc
Meet or exceed set RMA sales goals
Represent RMA Project at weekly revenue strategy meetings & daily hotel management stand up meetings
Position must be fungible and have ability to manage multiple functions simultaneously & be able reverse course quickly if needed
Work closely with GM, DOS, FOM, DOR and ownership on any and all updates of issues related to new and existing RMA owners
Initiate and follow up on leads
Assist in the preparation of required reports in a timely manner
Use your property’s sales management system to manage RMA business, including (but not limited to) generating reports, entering business, blocking space and building accounts
Meet and greet onsite contacts
Develop networking opportunities through active participation in professional associations activities and events
Entertain new owners, representatives or existing owners
Attend and represent hotel in PR and Social Media calls
Assist as needed with events and activations
Perform other duties as requested by management
Qualifications:
Bilingual in English and Spanish
Proven sales experience, meeting or exceeding targets
Ability to communicate, present and influence all levels of the organization, including executive and C-level
Proven ability to drive the RMA process from plan to close
Proven ability to articulate the distinct aspects of RMA products and services
Excellent listening skills, negotiation and presentation skills
Seniority Level
Director
Employment Type
Full-time
Job Function
Sales, Customer Service, and Strategy/Planning
Industries
Hospitality
Referrals increase your chances of interviewing at Highgate by 2x
Medical insurance Vision insurance 401(k)
#J-18808-Ljbffr