Stanford Health Care
Patient Admin Specialist II, Surgery Scheduler
Stanford Health Care, Palo Alto, California, United States, 94306
Patient Admin Specialist II, Surgery Scheduler
Join to apply for the
Patient Admin Specialist II, Surgery Scheduler
role at
Stanford Health Care
6 days ago Be among the first 25 applicants
Join to apply for the
Patient Admin Specialist II, Surgery Scheduler
role at
Stanford Health Care
1.0 FTE Full time Day - 08 Hour R2552247 Onsite 107085009 Head-Neck Oncology Multi Site Administrative Support PALO ALTO, 900 Blake Wilbur Dr, California
If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.
Day - 08 Hour (United States of America)
A Brief Overview The primary responsibility of the Patient Administrative Specialist (PAS) is to handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting. A Patient Administrative Specialist supports any and all administrative tasks related to the daily operations of the clinic.
The career progression for a PAS consists of 4 levels, reflecting a clear set of skills, knowledge, and education and experience of each level. Employees have the opportunity to move up the career ladder by demonstrating skills that meet business needs and the requirements at the higher level.
What You Will Do
Primary Function:
Proficiency of level I skills
AND
Performs the following:
Specialized Functions:
Patient Interaction and Registration:
Greeting and Assistance: Greet patients, complete registration check-in & check-out, verify insurance information is accurate, and assist with general questions about appointments, authorization, payments, billing, and schedules.
Patient Escalations: Seek, Identifies, and resolves simple escalations, provides service recovery where appropriate. Escalate complex issues as defined by clinic specific pathways.
Referral Management & Appointment Scheduling: Track and manage incoming referrals and schedule appointments for patients in a timely manner. Adhere to scheduling instructions, referral guidelines, and insurance eligibility.
Administrative Tasks and Documentation
Telephone and Messaging: Handles a significant volume of inbound and outbound patient calls, efficiently takes and routes messages, and manages patient correspondence.
Documentation Management: Manage faxes, mail, file documentation, and maintain databases.
Systems Use: Process forms and utilize phone and electronic medical records systems.
Orientation: Welcome and orient new PAS staff members to best practices.
Communication and Coordination
Professional Communication: Maintain communication with PAS staff, medical center/clinic staff, physicians, and patients.
Provider Coordination: Communicate scheduling preferences and urgent needs with providers.
PLUS
Strong Proficiency In At Least ONE of the Following Specialized Functions:
Medication Prior Authorization
Specialized Data Collection & Coordination
Cross-trained to support multiple providers, services, and/or departments
Surgery/Procedure Scheduling
New Patient Coordination
Education Qualifications
High School Diploma/GED.
Experience Qualifications
At least one (1) year of related healthcare experience (Including external experience) required.
Required Knowledge, Skills And Abilities
Knowledge
Knowledge of Windows-based office software, computers, and operating systems
Basic Knowledge of medical terminology
Skills
Strong written and phone/verbal communication skills
Phone skills, including familiarity with complex or multi-line phone systems
Strong time management and organizational skills
Ability to solve problems and manage multiple priorities
Abilities
Actively listen to patients and colleagues
Provide exceptional patient experience by empathizing with patients, demonstrating compassion and understanding while addressing their needs and concerns with sensitivity and professionalism
Adjust communications to fit the needs and level of understanding of the receiver
Exercise calmness in stressful situations
Assist with welcoming & orienting new PAS staff members
Demonstrate exemplary customer service and acts as a liaison between the front and back office
Ability to acquire and develop departmental expertise
Physical Demands and Work Conditions Physical Demands
Frequent Sitting.
Occasional Walking.
Occasional Standing.
Seldom Bending.
Seldom Kneeling.
Seldom Crawling.
Occasional Pushing and Pulling.
Occasional Reaching (above shoulder level).
Seldom Twisting and Turning (Neck and Waist).
Lifting
Occasional lifting of 0 - 10 lbs.
lifting of 11 - 20 lbs. 0 to 0 in height
lifting of 21 - 30 lbs. 0 to 0 in height
lifting of 31 - 40 lbs. 0 to 0 in height
lifting of 40+ lbs. 0 to 0 in height
Working Environment
Constant Other (please list each item under Comments):. Work is primarily performed in an office setting that is adequately lighted, heated and ventilated. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job
Blood Borne Pathogens
Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment
These Principles Apply To ALL Employees SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective:
Know Me: Anticipate my needs and status to deliver effective care
Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
Coordinate for Me: Own the complexity of my care through coordination
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale: Generally starting at $32.56 - $36.66 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
#J-18808-Ljbffr
Patient Admin Specialist II, Surgery Scheduler
role at
Stanford Health Care
6 days ago Be among the first 25 applicants
Join to apply for the
Patient Admin Specialist II, Surgery Scheduler
role at
Stanford Health Care
1.0 FTE Full time Day - 08 Hour R2552247 Onsite 107085009 Head-Neck Oncology Multi Site Administrative Support PALO ALTO, 900 Blake Wilbur Dr, California
If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.
Day - 08 Hour (United States of America)
A Brief Overview The primary responsibility of the Patient Administrative Specialist (PAS) is to handle new patient coordination, surgery scheduling, and other front office functions in the outpatient clinical setting. A Patient Administrative Specialist supports any and all administrative tasks related to the daily operations of the clinic.
The career progression for a PAS consists of 4 levels, reflecting a clear set of skills, knowledge, and education and experience of each level. Employees have the opportunity to move up the career ladder by demonstrating skills that meet business needs and the requirements at the higher level.
What You Will Do
Primary Function:
Proficiency of level I skills
AND
Performs the following:
Specialized Functions:
Patient Interaction and Registration:
Greeting and Assistance: Greet patients, complete registration check-in & check-out, verify insurance information is accurate, and assist with general questions about appointments, authorization, payments, billing, and schedules.
Patient Escalations: Seek, Identifies, and resolves simple escalations, provides service recovery where appropriate. Escalate complex issues as defined by clinic specific pathways.
Referral Management & Appointment Scheduling: Track and manage incoming referrals and schedule appointments for patients in a timely manner. Adhere to scheduling instructions, referral guidelines, and insurance eligibility.
Administrative Tasks and Documentation
Telephone and Messaging: Handles a significant volume of inbound and outbound patient calls, efficiently takes and routes messages, and manages patient correspondence.
Documentation Management: Manage faxes, mail, file documentation, and maintain databases.
Systems Use: Process forms and utilize phone and electronic medical records systems.
Orientation: Welcome and orient new PAS staff members to best practices.
Communication and Coordination
Professional Communication: Maintain communication with PAS staff, medical center/clinic staff, physicians, and patients.
Provider Coordination: Communicate scheduling preferences and urgent needs with providers.
PLUS
Strong Proficiency In At Least ONE of the Following Specialized Functions:
Medication Prior Authorization
Specialized Data Collection & Coordination
Cross-trained to support multiple providers, services, and/or departments
Surgery/Procedure Scheduling
New Patient Coordination
Education Qualifications
High School Diploma/GED.
Experience Qualifications
At least one (1) year of related healthcare experience (Including external experience) required.
Required Knowledge, Skills And Abilities
Knowledge
Knowledge of Windows-based office software, computers, and operating systems
Basic Knowledge of medical terminology
Skills
Strong written and phone/verbal communication skills
Phone skills, including familiarity with complex or multi-line phone systems
Strong time management and organizational skills
Ability to solve problems and manage multiple priorities
Abilities
Actively listen to patients and colleagues
Provide exceptional patient experience by empathizing with patients, demonstrating compassion and understanding while addressing their needs and concerns with sensitivity and professionalism
Adjust communications to fit the needs and level of understanding of the receiver
Exercise calmness in stressful situations
Assist with welcoming & orienting new PAS staff members
Demonstrate exemplary customer service and acts as a liaison between the front and back office
Ability to acquire and develop departmental expertise
Physical Demands and Work Conditions Physical Demands
Frequent Sitting.
Occasional Walking.
Occasional Standing.
Seldom Bending.
Seldom Kneeling.
Seldom Crawling.
Occasional Pushing and Pulling.
Occasional Reaching (above shoulder level).
Seldom Twisting and Turning (Neck and Waist).
Lifting
Occasional lifting of 0 - 10 lbs.
lifting of 11 - 20 lbs. 0 to 0 in height
lifting of 21 - 30 lbs. 0 to 0 in height
lifting of 31 - 40 lbs. 0 to 0 in height
lifting of 40+ lbs. 0 to 0 in height
Working Environment
Constant Other (please list each item under Comments):. Work is primarily performed in an office setting that is adequately lighted, heated and ventilated. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions of the job
Blood Borne Pathogens
Category III - Tasks that involve NO exposure to blood, body fluids or tissues, and Category I tasks that are not a condition of employment
These Principles Apply To ALL Employees SHC Commitment to Providing an Exceptional Patient & Family Experience Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.
You will do this by executing against our three experience pillars, from the patient and family’s perspective:
Know Me: Anticipate my needs and status to deliver effective care
Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
Coordinate for Me: Own the complexity of my care through coordination
Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.
Base Pay Scale: Generally starting at $32.56 - $36.66 per hour
The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.
#J-18808-Ljbffr