Global Enterprise IT Service Desk Lead

A leading technology services company seeks a Service Desk Experience Manager to revolutionize IT service delivery. This strategic role involves managing 24x7 IT service desk operations, leading customer-focused service strategies, and implementing innovative service models. The ideal candidate will have over 10 years in IT services, with substantial experience in enterprise service desks and customer experience enhancements. The position offers a hybrid work option in Washington DC, along with a competitive salary range of $147,292 - $199,278. #J-18808-Ljbffr