MBTA
Deputy Chief of Quality, Compliance & Oversight
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At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values, including attendance, participation, and contribution in local safety committee meetings as needed.
Job Summary The Deputy Chief of Quality, Compliance, and Oversight (QCO) is a senior executive who partners with the Chief of QCO in leading the Office of Quality, Compliance, and Oversight in achieving QCO’s mission of making the MBTA safer and more reliable through industry leading Quality Management Programs, Document Management Programs, Regulatory Compliance Programs and continuous improvement projects.
This role not only provides strategic oversight of the development, implementation, and close‑out of Corrective Action Plans (CAPs) arising from the 2022 Safety Management Inspection and other FTA oversight activities (e.g., PMOCs and periodic audits such as the Triennial Review), as well as findings from other regulatory bodies including the Department of Public Utilities (DPU), but generally helps to manage the Authority’s relationship with its regulators in doing so, keeping it proactive and collaborative.
The role will also help to transition and future proof as QCO moves into new and broader mandates beyond the finalization of the FTA SMI. As such, the Deputy Chief of QCO will lead, coordinate, and oversee programs, projects, initiatives, and operational support necessary for the Office of Quality, Compliance, and Oversight to advance MBTA’s strategic priorities. This executive will be directly accountable for ensuring the successful execution and close‑out of improvement or corrective projects or plans (CAPs) and as well as the administration of Quality Management and Document Management Programs enterprise wide. In addition, the Deputy Chief will serve as a strategic partner to the Chief of QCO on matters of policy, process, management, and program direction.
This position requires proven leadership, technical expertise, and strong analytical capability, complemented by exceptional interpersonal skills to communicate and collaborate effectively with a broad range of stakeholders. The MBTA seeks a highly qualified executive leader adept at navigating complex regulatory environments, solving technical challenges, and driving enterprise-level program success.
Duties & Responsibilities
Serve as a trusted advisor and consultant to the Chief of Quality, Compliance and Oversight by providing insights and advice on the QCO department, its program, and its priorities.
Support all members of the QCO Office, through insights, advice, resources, and assistance, to ensure that QCO operations and projects deliver high quality, transformative value to the MBTA.
Successfully deliver on time and meeting all requirements, especially for external regulators like FTA or DPU, QCO’s portfolio of projects including but not limited to regulatory corrective action plans (CAPs).
Implement and close‑out corrective action plans (CAPs) from the FTA’s 2022 Safety Management Inspection of the MBTA and any related projects, including compliance with all deadlines, requirements, and deliverables.
Develop and implement, in conjunction with the Chief of QCO, a change management strategy to bring about identified cultural and behavioral changes at the MBTA as a result of QCO projects.
Provide technical expertise, advice, and problem solving to support and advance program projects and initiatives.
Work closely with MBTA operating and support departments understand their needs, resources, and constraints and incorporate into QCO project solutions; ensure project and program coordination with other MBTA Departments.
Lead and manage development of coordinated strategy for delivering programs and projects, scheduling resources, and obtaining operational support from all other MBTA departments.
Prepare for and make project presentations to MBTA leadership, elected officials, community groups, and regulatory agencies.
Design and implement consistent, repeatable processes to improve project delivery, information flow, and decision‑making both within the QCO team and across the MBTA.
Collaborate with the leadership team to set annual program goals with specific, measurable performance indicators, develop a work plan for achieving those goals, and track progress throughout the year.
Lead in the development of project scopes, requests for proposals, statements of work, and procurement of consultants and contractors.
Oversee consultants and contractors supporting QCO projects; review and approve contract awards, change orders, and invoices for contractors supporting project work.
Provide leadership in creating a work environment that encourages process improvement, communication, participatory decision making and accountability.
Support and participate in initiatives to improve the organizational performance and effectiveness of QCO.
Manage/guide direct reports by providing oversight on progress with a special focus on risks and issues as well as strategic direction on projects and programs.
Perform all other duties and projects that may be assigned.
Supervision
Supervision of Senior Directors, Directors, Deputy Directors and Project Managers.
Minimum Requirements & Qualifications
Bachelor’s Degree from an accredited institution.
Twelve (12) years’ experience in roles related to administration or project delivery including project and/or program management, policy development, planning and leading strategic initiatives, preferably in a large or complex organization.
Seven (7) years of management experience including people management, project/program, and/or public policy design and development management.
Experience handling confidential communications and relationships with senior leadership.
Demonstrated experience and results in collaborating with an executive team to drive organizational change.
Ability to learn quickly, take direction, and work independently and to use creative, collaborative, and consultative approaches to resolve issues.
Highly organized with a demonstrated ability to manage time, resources, and people across multiple complex and concurrent projects.
Excellent communication, analytical, and presentation skills with ability to obtain buy‑in with key stakeholders at all levels of the organization and influence their decision‑making.
Experience in marketing campaigns, public outreach, or customer‑oriented project delivery.
Strong analytical and problem‑solving skills; ability to understand, interpret, and present data.
Have excellent customer service skills, and the ability to provide internal and external partners with courteous and professional experience.
Proficient in MS Word, Excel, and PowerPoint or related software.
Demonstrated ability to think strategically and work in a team environment.
Demonstrated ability to work effectively with a diverse workforce.
Substitutions Include
A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
An Associate’s Degree from an accredited institution and an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
A Master’s Degree in a related subject substitute for two (2) years of general experience.
A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.
Preferred Experience And Required Skills
Bachelor’s Degree from an accredited institution in Engineering, Construction Management, Public Administration, Business Administration, Finance, Planning, or related field.
Master’s degree from an accredited institution in Business Administration, Public Administration, Engineering, Construction Management, or a related field.
Experience in the public sector and/or the transportation industry.
Experience with Lean process improvement or other methods of business process reengineering.
Job Conditions
Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
Be at least eighteen (18) years of age, except if participating in an approved high school internship / co‑op program.
Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
Ability to provide internal and external customers with courteous and professional experiences.
Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co‑workers.
Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti‑discrimination, anti‑harassment, and anti‑retaliation policies.
Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty‑four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
Intern / co‑op staff must be enrolled full or part‑time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co‑op. Additionally, interns / co‑ops must have valid work authorization and U.S. Social Security Number prior to starting pre‑employment screenings / pre‑boarding, working in their positions, and throughout the duration of their program.
Disclaimers and Definitions
General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
Work Environment: The physical demands and work environment characteristics described here‑in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role‑specific requirements.
Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I‑9 to verify their identity and eligibility to work in the U.S.
Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no‑show and disqualified from consideration for the position. Related to rescheduling, on a one‑time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
On‑call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com.
Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, definitions, and other related information, please visit mbta.com/careers-app-definitions.
Intern / Co‑Op Benefits: Employees taking part in an internship or co‑op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co‑op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co‑ops.
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At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s Core Values are built around safety, service, equity, sustainability, and culture. Each employee that works for the MBTA performs their roles based on our vision, mission, and values, including attendance, participation, and contribution in local safety committee meetings as needed.
Job Summary The Deputy Chief of Quality, Compliance, and Oversight (QCO) is a senior executive who partners with the Chief of QCO in leading the Office of Quality, Compliance, and Oversight in achieving QCO’s mission of making the MBTA safer and more reliable through industry leading Quality Management Programs, Document Management Programs, Regulatory Compliance Programs and continuous improvement projects.
This role not only provides strategic oversight of the development, implementation, and close‑out of Corrective Action Plans (CAPs) arising from the 2022 Safety Management Inspection and other FTA oversight activities (e.g., PMOCs and periodic audits such as the Triennial Review), as well as findings from other regulatory bodies including the Department of Public Utilities (DPU), but generally helps to manage the Authority’s relationship with its regulators in doing so, keeping it proactive and collaborative.
The role will also help to transition and future proof as QCO moves into new and broader mandates beyond the finalization of the FTA SMI. As such, the Deputy Chief of QCO will lead, coordinate, and oversee programs, projects, initiatives, and operational support necessary for the Office of Quality, Compliance, and Oversight to advance MBTA’s strategic priorities. This executive will be directly accountable for ensuring the successful execution and close‑out of improvement or corrective projects or plans (CAPs) and as well as the administration of Quality Management and Document Management Programs enterprise wide. In addition, the Deputy Chief will serve as a strategic partner to the Chief of QCO on matters of policy, process, management, and program direction.
This position requires proven leadership, technical expertise, and strong analytical capability, complemented by exceptional interpersonal skills to communicate and collaborate effectively with a broad range of stakeholders. The MBTA seeks a highly qualified executive leader adept at navigating complex regulatory environments, solving technical challenges, and driving enterprise-level program success.
Duties & Responsibilities
Serve as a trusted advisor and consultant to the Chief of Quality, Compliance and Oversight by providing insights and advice on the QCO department, its program, and its priorities.
Support all members of the QCO Office, through insights, advice, resources, and assistance, to ensure that QCO operations and projects deliver high quality, transformative value to the MBTA.
Successfully deliver on time and meeting all requirements, especially for external regulators like FTA or DPU, QCO’s portfolio of projects including but not limited to regulatory corrective action plans (CAPs).
Implement and close‑out corrective action plans (CAPs) from the FTA’s 2022 Safety Management Inspection of the MBTA and any related projects, including compliance with all deadlines, requirements, and deliverables.
Develop and implement, in conjunction with the Chief of QCO, a change management strategy to bring about identified cultural and behavioral changes at the MBTA as a result of QCO projects.
Provide technical expertise, advice, and problem solving to support and advance program projects and initiatives.
Work closely with MBTA operating and support departments understand their needs, resources, and constraints and incorporate into QCO project solutions; ensure project and program coordination with other MBTA Departments.
Lead and manage development of coordinated strategy for delivering programs and projects, scheduling resources, and obtaining operational support from all other MBTA departments.
Prepare for and make project presentations to MBTA leadership, elected officials, community groups, and regulatory agencies.
Design and implement consistent, repeatable processes to improve project delivery, information flow, and decision‑making both within the QCO team and across the MBTA.
Collaborate with the leadership team to set annual program goals with specific, measurable performance indicators, develop a work plan for achieving those goals, and track progress throughout the year.
Lead in the development of project scopes, requests for proposals, statements of work, and procurement of consultants and contractors.
Oversee consultants and contractors supporting QCO projects; review and approve contract awards, change orders, and invoices for contractors supporting project work.
Provide leadership in creating a work environment that encourages process improvement, communication, participatory decision making and accountability.
Support and participate in initiatives to improve the organizational performance and effectiveness of QCO.
Manage/guide direct reports by providing oversight on progress with a special focus on risks and issues as well as strategic direction on projects and programs.
Perform all other duties and projects that may be assigned.
Supervision
Supervision of Senior Directors, Directors, Deputy Directors and Project Managers.
Minimum Requirements & Qualifications
Bachelor’s Degree from an accredited institution.
Twelve (12) years’ experience in roles related to administration or project delivery including project and/or program management, policy development, planning and leading strategic initiatives, preferably in a large or complex organization.
Seven (7) years of management experience including people management, project/program, and/or public policy design and development management.
Experience handling confidential communications and relationships with senior leadership.
Demonstrated experience and results in collaborating with an executive team to drive organizational change.
Ability to learn quickly, take direction, and work independently and to use creative, collaborative, and consultative approaches to resolve issues.
Highly organized with a demonstrated ability to manage time, resources, and people across multiple complex and concurrent projects.
Excellent communication, analytical, and presentation skills with ability to obtain buy‑in with key stakeholders at all levels of the organization and influence their decision‑making.
Experience in marketing campaigns, public outreach, or customer‑oriented project delivery.
Strong analytical and problem‑solving skills; ability to understand, interpret, and present data.
Have excellent customer service skills, and the ability to provide internal and external partners with courteous and professional experience.
Proficient in MS Word, Excel, and PowerPoint or related software.
Demonstrated ability to think strategically and work in a team environment.
Demonstrated ability to work effectively with a diverse workforce.
Substitutions Include
A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor’s degree requirement.
An Associate’s Degree from an accredited institution and an additional three (3) years of directly related experience substitutes for the bachelor’s degree requirement.
A Master’s Degree in a related subject substitute for two (2) years of general experience.
A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.
Preferred Experience And Required Skills
Bachelor’s Degree from an accredited institution in Engineering, Construction Management, Public Administration, Business Administration, Finance, Planning, or related field.
Master’s degree from an accredited institution in Business Administration, Public Administration, Engineering, Construction Management, or a related field.
Experience in the public sector and/or the transportation industry.
Experience with Lean process improvement or other methods of business process reengineering.
Job Conditions
Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English.
Be at least eighteen (18) years of age, except if participating in an approved high school internship / co‑op program.
Ability to commute to assigned work locations in the Boston, MA metro area, as required by the role.
Ability to provide internal and external customers with courteous and professional experiences.
Ability to work effectively, independently, and as part of a diverse workforce team (or supervise, if required).
Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co‑workers.
Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti‑discrimination, anti‑harassment, and anti‑retaliation policies.
Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if current student or recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection).
Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and / or medical Clinic screening, potentially including physical examination and drug and alcohol screenings.
Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty‑four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service.
Intern / co‑op staff must be enrolled full or part‑time in an accredited educational program and maintain a cumulative GPA of at least 2.5 for the entire duration of the internship / co‑op. Additionally, interns / co‑ops must have valid work authorization and U.S. Social Security Number prior to starting pre‑employment screenings / pre‑boarding, working in their positions, and throughout the duration of their program.
Disclaimers and Definitions
General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
Application Completion: It is each applicant’s responsibility to ensure application details are entered completely and correctly, including updated work and education histories (past and current). Incomplete applications may not be considered. Attachments do not substitute for application fields. The recruitment team does not have access to existing employee data / history.
Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
Work Environment: The physical demands and work environment characteristics described here‑in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role‑specific requirements.
Work Eligibility: All employees must be legally authorized to work in the United States and on an unrestricted basis. The MBTA does not have an employer work sponsorship program. However, if you have unrestricted work authorization, or are sponsored by a separate entity, you are welcome to apply. Further, all persons hired will require a U.S. Social Security Number prior to starting the position and employees will be required to complete a Form I‑9 to verify their identity and eligibility to work in the U.S.
Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no‑show and disqualified from consideration for the position. Related to rescheduling, on a one‑time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
On‑call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com.
Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, definitions, and other related information, please visit mbta.com/careers-app-definitions.
Intern / Co‑Op Benefits: Employees taking part in an internship or co‑op at the MBTA are eligible to receive accrued paid sick leave as well as a monthly transportation pass, based on the city from which the intern / co‑op commutes to work, at no cost. However, no additional benefits are currently offered for interns or co‑ops.
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