McDonald's
Company Description
McDonald’s growth strategy, Accelerating the Arches, encompasses all aspects of our business as the leading global omni-channel restaurant brand. As the consumer landscape shifts, we use our competitive advantages to strengthen our brand. One core strategy is to double down on the 3Ds (Delivery, Digital and Drive Thru). McDonald’s will accelerate technology innovation so 65M+ customers a day experience a fast, easy experience at our 25,000+ drive‑thrus, through McDelivery, dine‑in or takeaway.
McDonald’s Global Technology powers tomorrow’s feel‑good moments. We’re at the forefront of transformative technology, exploring new ways to serve millions of customers and spread happiness. Using AI, robotics and emerging tech, we digitize the Golden Arches and reshape all business areas. We face complex tech challenges daily and rely on diverse, talented teams who thrive in a feel‑good, fast‑paced environment.
Check out the
McDonald’s Global Technology Technical Blog
to learn how technology and our global team enable the Accelerating the Arches strategy.
Department Overview This opportunity is part of
Global Technology Enterprise Products & Platforms (EPP) , focused on Legal Operations, including Legal Spend, Document Management and Matters Management. Our vision is to always be a people‑led, product‑centric, future‑focused, trusted technology partner of choice.
Role Summary: Manager, Technical Product Management The Manager, Technical Product Management owns end‑to‑end technology product delivery, leads and inspires the working team, and uses Agile product management to influence and challenge stakeholders. The TPM mitigates biases and ensures the most appropriate, efficient, and optimal solution is delivered to solve business and end‑user challenges.
Responsibilities & Accountabilities
Product Strategy and Roadmap definition
Manage iManage, ONiT, and/or suite of products with business impact.
Work with business partners to define the Legal Operations vision, strategy, and roadmap in alignment with goals, market trends, and customer feedback.
Partner with business leaders, delivery teams, and/or architects to determine long‑term viability of systems/products.
Translate customer needs into product features, prioritizing requirements and backlog.
Ensure cross‑functional alignment across product priorities and timelines.
Lead feature development and release management.
Vendor Management
Oversee relationships with legal technology vendors: selection, contract negotiation, onboarding, and performance management.
Monitor service levels, address issues, and drive resolution of platform‑related incidents or outages.
Evaluate new vendors and technologies for potential adoption.
Compliance & Data Protection
Ensure platforms and processes comply with GDPR, CCPA, and internal policies.
Develop and maintain retention policies for legal documents and data.
Serve as primary contact for data protection inquiries, incident response, audit, and regulatory reporting.
Identify and mitigate risks related to data privacy, security, and regulatory changes.
User Experience (UX) Design
Collaborate with UX/UI designers to create intuitive, user‑friendly interfaces.
Ensure product design meets usability standards and aligns with brand identity.
Market and Competitive Intelligence
Stay informed about CLM market trends, competitor offerings, and industry best practices.
Conduct market research, competitive analysis, and customer interviews to identify opportunities for differentiation and innovation.
Data‑Driven Problem Solving Decision Making
Decompose complex problems into simple, actionable solutions.
Use user feedback, data, and business judgment for decisions.
Monitor KPIs, track usage patterns, and iterate on features.
Continuous Improvement and Feedback
Solicit feedback from customers, stakeholders, and team members.
Iterate on roadmap and prioritize enhancements for product innovation.
Continuously improve product management capabilities and close skill gaps.
Qualifications
8+ years of technical product management or relevant experience with a Bachelor’s degree; or 6+ years of experience with a Master’s degree.
Deep understanding of legal operations and related technologies; familiarity with TeamConnect, OnIT, or iManage is a plus.
Demonstrated ability to manage technical products, drive clarity, discuss technical concepts, manage trade‑offs, and evaluate concepts with partners.
Proven analytical and quantitative skills; use data and metrics to back assumptions, develop business cases, and measure success.
Willingness to live McDonald’s values: Serve, Inclusion, Integrity, Community, and Family.
Knowledge of latest technology trends in the domain area.
Experience applying product and Agile ways of working; standardize and refine processes.
Effective communication, storytelling, negotiation, influencing, business acumen, and problem‑solving skills.
Strong innovation skills to identify, develop, and improve techniques or services.
Experience using data and reporting to present key business cases and facilitate continuous improvement.
Positive mindset, openness to learning, risk‑taking, and willingness to admit mistakes.
Compensation & Benefits Salary Range:
$138,207 – $172,758 per year, experienced-based adjustments may apply.
Bonus Eligible:
Yes.
Long‑Term Incentive:
Yes.
Benefits Eligible:
Yes – health and welfare benefits, 401(k), adoption assistance, educational assistance, flexible working, paid leave (sick, parental, vacation). Eligibility may vary by classification and employment length.
McDonald’s is an equal‑opportunity employer committed to diversity and inclusion. Reasonable accommodations are provided for qualified individuals with disabilities. Please contact
mcdhrbenefits@us.mcd.com
for accommodations.
Legal & Employment Notice McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. This policy applies to all employment terms and conditions. Nothing in this posting should be construed as an offer or guarantee of employment.
#J-18808-Ljbffr
McDonald’s Global Technology powers tomorrow’s feel‑good moments. We’re at the forefront of transformative technology, exploring new ways to serve millions of customers and spread happiness. Using AI, robotics and emerging tech, we digitize the Golden Arches and reshape all business areas. We face complex tech challenges daily and rely on diverse, talented teams who thrive in a feel‑good, fast‑paced environment.
Check out the
McDonald’s Global Technology Technical Blog
to learn how technology and our global team enable the Accelerating the Arches strategy.
Department Overview This opportunity is part of
Global Technology Enterprise Products & Platforms (EPP) , focused on Legal Operations, including Legal Spend, Document Management and Matters Management. Our vision is to always be a people‑led, product‑centric, future‑focused, trusted technology partner of choice.
Role Summary: Manager, Technical Product Management The Manager, Technical Product Management owns end‑to‑end technology product delivery, leads and inspires the working team, and uses Agile product management to influence and challenge stakeholders. The TPM mitigates biases and ensures the most appropriate, efficient, and optimal solution is delivered to solve business and end‑user challenges.
Responsibilities & Accountabilities
Product Strategy and Roadmap definition
Manage iManage, ONiT, and/or suite of products with business impact.
Work with business partners to define the Legal Operations vision, strategy, and roadmap in alignment with goals, market trends, and customer feedback.
Partner with business leaders, delivery teams, and/or architects to determine long‑term viability of systems/products.
Translate customer needs into product features, prioritizing requirements and backlog.
Ensure cross‑functional alignment across product priorities and timelines.
Lead feature development and release management.
Vendor Management
Oversee relationships with legal technology vendors: selection, contract negotiation, onboarding, and performance management.
Monitor service levels, address issues, and drive resolution of platform‑related incidents or outages.
Evaluate new vendors and technologies for potential adoption.
Compliance & Data Protection
Ensure platforms and processes comply with GDPR, CCPA, and internal policies.
Develop and maintain retention policies for legal documents and data.
Serve as primary contact for data protection inquiries, incident response, audit, and regulatory reporting.
Identify and mitigate risks related to data privacy, security, and regulatory changes.
User Experience (UX) Design
Collaborate with UX/UI designers to create intuitive, user‑friendly interfaces.
Ensure product design meets usability standards and aligns with brand identity.
Market and Competitive Intelligence
Stay informed about CLM market trends, competitor offerings, and industry best practices.
Conduct market research, competitive analysis, and customer interviews to identify opportunities for differentiation and innovation.
Data‑Driven Problem Solving Decision Making
Decompose complex problems into simple, actionable solutions.
Use user feedback, data, and business judgment for decisions.
Monitor KPIs, track usage patterns, and iterate on features.
Continuous Improvement and Feedback
Solicit feedback from customers, stakeholders, and team members.
Iterate on roadmap and prioritize enhancements for product innovation.
Continuously improve product management capabilities and close skill gaps.
Qualifications
8+ years of technical product management or relevant experience with a Bachelor’s degree; or 6+ years of experience with a Master’s degree.
Deep understanding of legal operations and related technologies; familiarity with TeamConnect, OnIT, or iManage is a plus.
Demonstrated ability to manage technical products, drive clarity, discuss technical concepts, manage trade‑offs, and evaluate concepts with partners.
Proven analytical and quantitative skills; use data and metrics to back assumptions, develop business cases, and measure success.
Willingness to live McDonald’s values: Serve, Inclusion, Integrity, Community, and Family.
Knowledge of latest technology trends in the domain area.
Experience applying product and Agile ways of working; standardize and refine processes.
Effective communication, storytelling, negotiation, influencing, business acumen, and problem‑solving skills.
Strong innovation skills to identify, develop, and improve techniques or services.
Experience using data and reporting to present key business cases and facilitate continuous improvement.
Positive mindset, openness to learning, risk‑taking, and willingness to admit mistakes.
Compensation & Benefits Salary Range:
$138,207 – $172,758 per year, experienced-based adjustments may apply.
Bonus Eligible:
Yes.
Long‑Term Incentive:
Yes.
Benefits Eligible:
Yes – health and welfare benefits, 401(k), adoption assistance, educational assistance, flexible working, paid leave (sick, parental, vacation). Eligibility may vary by classification and employment length.
McDonald’s is an equal‑opportunity employer committed to diversity and inclusion. Reasonable accommodations are provided for qualified individuals with disabilities. Please contact
mcdhrbenefits@us.mcd.com
for accommodations.
Legal & Employment Notice McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type. This policy applies to all employment terms and conditions. Nothing in this posting should be construed as an offer or guarantee of employment.
#J-18808-Ljbffr