Amazon Web Services (AWS)
Senior WW Specialist Solutions Architect - Amazon Connect (Contact Center Soluti
Amazon Web Services (AWS), Herndon, Virginia, United States, 22070
Senior WW Specialist Solutions Architect - Amazon Connect (Contact Center Solutions WFM, CRM), AWS WWSO Apps
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Senior WW Specialist Solutions Architect - Amazon Connect (Contact Center Solutions WFM, CRM), AWS WWSO Apps
role at
Amazon Web Services (AWS)
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end‑to‑end go‑to‑market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. The Amazon Connect Specialist Team works directly with our customers to solve their most complex challenges, staying closely connected to bring valuable data and insights to our product teams. This is a highly technical position for someone who can dive deep, build complex, AWS‑optimized architectures, and help customers accelerate their adoption of AWS services.
Key job responsibilities include owning the technical engagement and ultimate success around specific implementation projects, engaging with other AWS solutions architects, partner and professional services organizations to drive large and highly complex sales opportunities to closure, and more as described below.
Provide customers with deep technical expertise in your domain to advance adoption of AWS products in service to customer goals.
Collaborate with specialist, sales, marketing, and product teams to ideate around your customers’ most challenging business problems.
Act as a trusted advisor to line of business and C‑suite leaders.
Lead architectural reviews and workshops to advance your customer’s technical objectives.
Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public‑speaking events such as AWS Summit, AWS re:Invent, etc. Participate as a leader in AWS technical communities.
Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams. Act as primary point of contact for urgent customer issues in your technical specialty.
Basic Qualifications
8+ years of specific technology domain experience (e.g., software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
3+ years of design, implementation, or consulting in applications and infrastructures.
10+ years of IT development or implementation/consulting in the software or Internet industries.
5+ years of contact center experience.
Preferred Qualifications
5+ years of infrastructure architecture, database architecture and networking experience.
Knowledge of SAP systems (e.g., SAP Business Suite, S/4HANA, SAP Business Warehouse, SAP HANA, SAP Business Objects, etc.) and their architecture and infrastructure needs.
Experience working with end‑user or developer communities.
Experience managing relationships with SAP customers and partners.
Experience in SAP S/4HANA, SAP Cloud Platform, SAP Cloud ERP and Cloud ERP Private.
Experience in SAP clean core design concepts, including design and build using non‑SAP technologies in domains such as Generative/Agentic AI and data & analytics.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and following all federal, state, and local laws and company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position such as the duties and responsibilities listed above, and the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
for more information. If the country/region you’re applying in isn’t listed, please contact your recruiting partner.
Compensation
– Base pay ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon also offers equity, sign‑on payments, and other compensation, along with a full range of benefits. For more information, visit
https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled.
Job ID: A3143597
#J-18808-Ljbffr
Senior WW Specialist Solutions Architect - Amazon Connect (Contact Center Solutions WFM, CRM), AWS WWSO Apps
role at
Amazon Web Services (AWS)
This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end‑to‑end go‑to‑market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. The Amazon Connect Specialist Team works directly with our customers to solve their most complex challenges, staying closely connected to bring valuable data and insights to our product teams. This is a highly technical position for someone who can dive deep, build complex, AWS‑optimized architectures, and help customers accelerate their adoption of AWS services.
Key job responsibilities include owning the technical engagement and ultimate success around specific implementation projects, engaging with other AWS solutions architects, partner and professional services organizations to drive large and highly complex sales opportunities to closure, and more as described below.
Provide customers with deep technical expertise in your domain to advance adoption of AWS products in service to customer goals.
Collaborate with specialist, sales, marketing, and product teams to ideate around your customers’ most challenging business problems.
Act as a trusted advisor to line of business and C‑suite leaders.
Lead architectural reviews and workshops to advance your customer’s technical objectives.
Act as a thought leader sharing best practices through forums such as AWS blogs, whitepapers, reference architectures and public‑speaking events such as AWS Summit, AWS re:Invent, etc. Participate as a leader in AWS technical communities.
Educate customers on the value proposition of AWS, and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams. Act as primary point of contact for urgent customer issues in your technical specialty.
Basic Qualifications
8+ years of specific technology domain experience (e.g., software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
3+ years of design, implementation, or consulting in applications and infrastructures.
10+ years of IT development or implementation/consulting in the software or Internet industries.
5+ years of contact center experience.
Preferred Qualifications
5+ years of infrastructure architecture, database architecture and networking experience.
Knowledge of SAP systems (e.g., SAP Business Suite, S/4HANA, SAP Business Warehouse, SAP HANA, SAP Business Objects, etc.) and their architecture and infrastructure needs.
Experience working with end‑user or developer communities.
Experience managing relationships with SAP customers and partners.
Experience in SAP S/4HANA, SAP Cloud Platform, SAP Cloud ERP and Cloud ERP Private.
Experience in SAP clean core design concepts, including design and build using non‑SAP technologies in domains such as Generative/Agentic AI and data & analytics.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Los Angeles County applicants: Job duties for this position include working safely and cooperatively with other employees, supervisors, and staff; adhering to standards of excellence despite stressful conditions; communicating effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and following all federal, state, and local laws and company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position such as the duties and responsibilities listed above, and the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit
https://amazon.jobs/content/en/how-we-hire/accommodations
for more information. If the country/region you’re applying in isn’t listed, please contact your recruiting partner.
Compensation
– Base pay ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Amazon also offers equity, sign‑on payments, and other compensation, along with a full range of benefits. For more information, visit
https://www.aboutamazon.com/workplace/employee-benefits . This position will remain posted until filled.
Job ID: A3143597
#J-18808-Ljbffr