Amazon Web Services (AWS)
Senior WW Specialist Solutions Architect - Amazon Connect (Contact Center Soluti
Amazon Web Services (AWS), Atlanta, Georgia, United States, 30383
Senior WW Specialist Solutions Architect - Amazon Connect (Contact Center Solutions WFM, CRM), AWS WWSO Apps
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Senior WW Specialist Solutions Architect - Amazon Connect (Contact Center Solutions WFM, CRM), AWS WWSO Apps
role at
Amazon Web Services (AWS) .
Overview This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end‑to‑end go‑to‑market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. The Amazon Connect Specialist Team works directly with customers to solve their most complex challenges and leverages AWS to provide a seamless omnichannel experience across voice and chat.
Key Responsibilities
Provide deep technical expertise in your domain to advance adoption of AWS products in service of customer goals.
Collaborate with specialist, sales, marketing, and product teams to ideate around customers’ most challenging business problems.
Act as a trusted advisor to line‑of‑business and C‑suite leaders.
Lead architectural reviews and workshops to advance customers’ technical objectives.
Share best practices through forums such as AWS blogs, whitepapers, reference architectures, and public‑speaking events.
Educate customers on the value proposition of AWS and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams; act as primary point of contact for urgent customer issues in your technical specialty.
Basic Qualifications
8+ years of specific technology domain experience (e.g., software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
3+ years of design, implementation, or consulting experience in applications and infrastructures.
10+ years of IT development or implementation/consulting in the software or Internet industries.
5+ years of contact center experience.
Preferred Qualifications
5+ years of infrastructure architecture, database architecture, and networking experience.
Knowledge of SAP systems (e.g., SAP Business Suite, S/4HANA, SAP Business Warehouse, SAP HANA, SAP Business Objects) and their architecture and infrastructure needs.
Experience working with end‑user or developer communities.
Experience managing relationships with SAP customers and partners.
Experience in SAP S/4HANA, SAP Cloud Platform, SAP Cloud ERP, and Cloud ERP Private.
Experience with SAP clean core design concepts, including design and build using non‑SAP technologies in domains such as Generative/Agentic AI and data & analytics.
Benefits and Culture AWS offers a comprehensive benefits package, including competitive base pay, equity, signing bonuses, medical, financial, and other benefits. AWS values diverse experiences, inclusive teamwork, and continuous learning and mentorship. Work‑life balance and flexibility are emphasized across the organization.
Equal Opportunity Employment Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Job ID: A3143597 Location: Los Angeles County Position will remain posted until filled.
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Senior WW Specialist Solutions Architect - Amazon Connect (Contact Center Solutions WFM, CRM), AWS WWSO Apps
role at
Amazon Web Services (AWS) .
Overview This position is part of the AWS Specialist and Partner Organization (ASP). Specialists own the end‑to‑end go‑to‑market strategy for their respective technology domains, providing the business and technical expertise to help our customers succeed. The Amazon Connect Specialist Team works directly with customers to solve their most complex challenges and leverages AWS to provide a seamless omnichannel experience across voice and chat.
Key Responsibilities
Provide deep technical expertise in your domain to advance adoption of AWS products in service of customer goals.
Collaborate with specialist, sales, marketing, and product teams to ideate around customers’ most challenging business problems.
Act as a trusted advisor to line‑of‑business and C‑suite leaders.
Lead architectural reviews and workshops to advance customers’ technical objectives.
Share best practices through forums such as AWS blogs, whitepapers, reference architectures, and public‑speaking events.
Educate customers on the value proposition of AWS and participate in architectural discussions to ensure solutions are designed for successful deployment in the cloud.
Provide data and anecdotes on what is working and what is not back to the larger specialist community and product teams; act as primary point of contact for urgent customer issues in your technical specialty.
Basic Qualifications
8+ years of specific technology domain experience (e.g., software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
3+ years of design, implementation, or consulting experience in applications and infrastructures.
10+ years of IT development or implementation/consulting in the software or Internet industries.
5+ years of contact center experience.
Preferred Qualifications
5+ years of infrastructure architecture, database architecture, and networking experience.
Knowledge of SAP systems (e.g., SAP Business Suite, S/4HANA, SAP Business Warehouse, SAP HANA, SAP Business Objects) and their architecture and infrastructure needs.
Experience working with end‑user or developer communities.
Experience managing relationships with SAP customers and partners.
Experience in SAP S/4HANA, SAP Cloud Platform, SAP Cloud ERP, and Cloud ERP Private.
Experience with SAP clean core design concepts, including design and build using non‑SAP technologies in domains such as Generative/Agentic AI and data & analytics.
Benefits and Culture AWS offers a comprehensive benefits package, including competitive base pay, equity, signing bonuses, medical, financial, and other benefits. AWS values diverse experiences, inclusive teamwork, and continuous learning and mentorship. Work‑life balance and flexibility are emphasized across the organization.
Equal Opportunity Employment Amazon is an equal‑opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Job ID: A3143597 Location: Los Angeles County Position will remain posted until filled.
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