MI Windows and Doors
Window and Door Field Service Tech II
MI Windows and Doors, Tampa, Florida, United States, 33606
Job Description
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information. Window and Door Field Service Technician II in Tampa, FL. Compensation Range: $ - $ (depending on experience) Schedule: Monday–Friday, 7:30 – 4:30 PGT Innovations (Part of MITER Brands™) is seeking a Field Service Technician II with two to three years of experience in manufacturing, construction, or window and door repair. This role involves diagnosing service issues, determining warranty vs. installation concerns, and performing repairs safely and professionally. You’ll be a key player in maintaining our commitment to quality and customer satisfaction. Join MITER Brands™ – Where Innovation Meets Craftsmanship MITER Brands™ is more than a window and door manufacturer—we’re shaping the future of residential living. As the powerhouse behind trusted names like Milgard, MI Windows & Doors, and PGTI, we’re one of the nation’s largest suppliers of vinyl windows and patio doors, with state-of-the-art facilities across the country. Responsibilities Communicate courteously with co-workers and customers at job sites or residences
Schedule service calls based on urgency and availability.
Order necessary parts and reschedule appointments if parts are unavailable
Troubleshoot product issues and implement corrective actions
Assist in training and mentoring junior technicians
Safely operate hand and power tools
Document service calls using mobile devices (iPad, Surface, etc.)
Submit service completion details using company software
Maintain service vehicle cleanliness and functionality
Manage inventory of parts and supplies in warehouse and vehicle
Inspect incoming parts for quality; reject and reorder as needed
Collaborate with other technicians on multi-tech projects
Ensure job sites are left clean and in original condition
Provide feedback to Field Service and Manufacturing teams
Notify distributors of installation-related issues when applicable
Qualifications High School Diploma or GED required
Strong knowledge of PGT products and warranties
Two to three years of experience in manufacturing or window/door repair
Proficient with Microsoft Outlook, Word, Excel, and Windows
Comfortable using iPads and mobile devices for documentation
Ability to work independently and in a team setting
Clean driving record per PGT’s safe driving policy
Excellent knowledge of hand and power tool safety
Field Service experience preferred
Self-starter with high motivation
Communicate effectively and courteously with customers, builders, and co-workers
Ability to read and comprehend instructions and memos
Ability to write clear correspondence
Comfortable presenting information in small group settings
Bilingual in English and Spanish is a plus (especially in high Spanish-speaking areas)
Diagnose repair issues and develop corrective action plans
Recognize potential liability situations and escalate appropriately
Notify appropriate personnel for guidance in complex case.
Valid Class D Driver’s License
Aerial Lift Qualified (or ability to become qualified within 6 months)
What We Offer Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company. - Three comprehensive Medical plan options Prescription
Dental
Vision
- Company Paid Life Insurance - Voluntary Life Insurance - Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance - Company-paid Short-Term Disability - Company-paid Long-Term Disability - Paid time off (PTO) and paid Holidays - 401k retirement plan with company match - Employee Assistance Program - Teladoc - Legal Insurance - Identity Theft Protection - Pet Insurance - Team Member Discount Program - Tuition Reimbursement - Yearly Wellness Clinic MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. xsgimln The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.
If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information. Window and Door Field Service Technician II in Tampa, FL. Compensation Range: $ - $ (depending on experience) Schedule: Monday–Friday, 7:30 – 4:30 PGT Innovations (Part of MITER Brands™) is seeking a Field Service Technician II with two to three years of experience in manufacturing, construction, or window and door repair. This role involves diagnosing service issues, determining warranty vs. installation concerns, and performing repairs safely and professionally. You’ll be a key player in maintaining our commitment to quality and customer satisfaction. Join MITER Brands™ – Where Innovation Meets Craftsmanship MITER Brands™ is more than a window and door manufacturer—we’re shaping the future of residential living. As the powerhouse behind trusted names like Milgard, MI Windows & Doors, and PGTI, we’re one of the nation’s largest suppliers of vinyl windows and patio doors, with state-of-the-art facilities across the country. Responsibilities Communicate courteously with co-workers and customers at job sites or residences
Schedule service calls based on urgency and availability.
Order necessary parts and reschedule appointments if parts are unavailable
Troubleshoot product issues and implement corrective actions
Assist in training and mentoring junior technicians
Safely operate hand and power tools
Document service calls using mobile devices (iPad, Surface, etc.)
Submit service completion details using company software
Maintain service vehicle cleanliness and functionality
Manage inventory of parts and supplies in warehouse and vehicle
Inspect incoming parts for quality; reject and reorder as needed
Collaborate with other technicians on multi-tech projects
Ensure job sites are left clean and in original condition
Provide feedback to Field Service and Manufacturing teams
Notify distributors of installation-related issues when applicable
Qualifications High School Diploma or GED required
Strong knowledge of PGT products and warranties
Two to three years of experience in manufacturing or window/door repair
Proficient with Microsoft Outlook, Word, Excel, and Windows
Comfortable using iPads and mobile devices for documentation
Ability to work independently and in a team setting
Clean driving record per PGT’s safe driving policy
Excellent knowledge of hand and power tool safety
Field Service experience preferred
Self-starter with high motivation
Communicate effectively and courteously with customers, builders, and co-workers
Ability to read and comprehend instructions and memos
Ability to write clear correspondence
Comfortable presenting information in small group settings
Bilingual in English and Spanish is a plus (especially in high Spanish-speaking areas)
Diagnose repair issues and develop corrective action plans
Recognize potential liability situations and escalate appropriately
Notify appropriate personnel for guidance in complex case.
Valid Class D Driver’s License
Aerial Lift Qualified (or ability to become qualified within 6 months)
What We Offer Our benefits package includes coverage of your health, wealth, and wellness for you and your eligible spouse/dependents. We offer a competitive salary and benefits package, including a 401k with company match and generous paid time off to help you balance your life. Below is a list of benefits you will enjoy while working with our company. - Three comprehensive Medical plan options Prescription
Dental
Vision
- Company Paid Life Insurance - Voluntary Life Insurance - Supplemental Hospital Indemnity, Critical Illness, and Accident Insurance - Company-paid Short-Term Disability - Company-paid Long-Term Disability - Paid time off (PTO) and paid Holidays - 401k retirement plan with company match - Employee Assistance Program - Teladoc - Legal Insurance - Identity Theft Protection - Pet Insurance - Team Member Discount Program - Tuition Reimbursement - Yearly Wellness Clinic MITER Brands, also known as MI Windows and Doors, Milgard and PGT Industries are an equal-opportunity employer. xsgimln The company does not discriminate based on religion, race, creed, color, national origin, sex, age, disability, handicap, veteran status, sexual orientation, genetic information, or any other applicable legally protected category.