Bank of America
Financial Center Manager - Boston Financial District
Bank of America, Boston, Massachusetts, us, 02298
Market Financial Center Manager - Boston Financial District
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth; our commitment to an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and making an impact in the communities we serve. Bank of America is committed to an in‑office culture with specific requirements for office‑based attendance and a level of flexibility for our teammates and businesses based on role‑specific considerations.
Job Overview This position offers an opportunity to build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description This job is responsible for managing a financial center and its employees on a day‑to‑day basis. Key responsibilities include operating as a business owner, fostering a team environment, instilling an effective client‑centric and risk culture in the center, and helping clients achieve their financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness.
Responsibilities
Develop talent, including proactive sourcing of candidates
Manage client traffic, engaging and appropriately routing clients, and fostering client retention
Manage business results through formalized management routines and coaching
Create a world‑class client experience environment
Manage market‑level initiatives prescribed by market leaders
Drive operational excellence by engaging employees on business strategy
Manage organizational priorities and effective execution
Managerial Responsibilities
Break down barriers to create a more inclusive environment that supports company D&I goals
Challenge end‑to‑end process efficiency and effectiveness, champion data‑driven decision‑making and remove obstacles to optimize operations
Contribute to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success
Inspect and challenge risk controls, governance and culture to ensure timely identification, escalation, debate and remediation of risk across the organization
Coach to sustain and elevate organizational performance while differentiating to ensure pay for performance
Efficiently allocate and manage resources across the organization to drive short‑ and long‑term profitability
Inspect and manage the health of the bench to ensure succession for the organization, while supporting enterprise talent needs
Mobilize organizational resources to deliver the full range of the bank’s capabilities to meet client needs and to gain competitive advantage
Required Qualifications
1+ years leadership experience demonstrated through coaching, training, or motivating a diverse work team
Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client
Collaborate effectively to get things done, building and nurturing strong relationships
Display passion, commitment and drive to deliver an experience that improves our clients’ financial lives
Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
Communicate effectively and confidently, and comfortable engaging all clients
Ability to learn and adapt to new information and technology platforms
Apply strong critical‑thinking and problem‑solving skills to meet clients’ needs
Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
Efficiently manage your time and capacity
Manage complexity, prioritize tasks, delegate and execute in a fast‑paced environment
Interpret performance results, find opportunities to drive success and hold others accountable to results
Be flexible to work weekends and/or extended hours as needed
Desired Qualifications
1+ years management experience including hiring, coaching, and developing direct reports
Experience in financial services and knowledge of the financial services industry, products and solutions
Experience working in an environment with individual and team goals where goals were routinely met or exceeded
Bilingual skills
Skills
Customer Service Management
Performance Management
Coaching
Customer and Client Focus
Talent Development
Risk Management
Sales Performance Management
Business Operations Management
Recruiting
Result Orientation
Referral Management
Leadership Development
Inclusive Leadership
Prioritization
Problem Solving
Minimum Education Requirement
High School Diploma / GED / Secondary School or equivalent
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Shift:
1st shift (United States of America)
Hours Per Week:
40
Job Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Finance and Sales
Industry: Banking
Market Financial Center Manager - Cambridge Market We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Job Overview This position offers an opportunity to build a successful career with opportunities to learn, grow, and make an impact. Join us!
Job Description This job is responsible for managing a financial center and its employees on a day‑to‑day basis. Key responsibilities include operating as a business owner, fostering a team environment, instilling an effective client‑centric and risk culture in the center, and helping clients achieve their financial goals. Job expectations include ensuring operational excellence and cohesive effectiveness.
Responsibilities
Develop talent, including proactive sourcing of candidates
Manage client traffic, engaging and appropriately routing clients, and fostering client retention
Manage business results through formalized management routines and coaching
Create a world‑class client experience environment
Manage market‑level initiatives prescribed by market leaders
Drive operational excellence by engaging employees on business strategy
Manage organizational priorities and effective execution
Managerial Responsibilities
Break down barriers to create a more inclusive environment that supports company D&I goals
Challenge end‑to‑end process efficiency and effectiveness, champion data‑driven decision‑making and remove obstacles to optimize operations
Contribute to enterprise strategy and influence messaging to connect team contributions to business purpose, results, and success
Inspect and challenge risk controls, governance and culture to ensure timely identification, escalation, debate and remediation of risk across the organization
Coach to sustain and elevate organizational performance while differentiating to ensure pay for performance
Efficiently allocate and manage resources across the organization to drive short‑ and long‑term profitability
Inspect and manage the health of the bench to ensure succession for the organization, while supporting enterprise talent needs
Mobilize organizational resources to deliver the full range of the bank’s capabilities to meet client needs and to gain competitive advantage
Required Qualifications
1+ years leadership experience demonstrated through coaching, training, or motivating a diverse work team
Enthusiastic, highly motivated self‑starter with a strong work ethic and intense focus on results, acting in the best interest of the client
Collaborate effectively to get things done, building and nurturing strong relationships
Display passion, commitment and drive to deliver an experience that improves our clients’ financial lives
Confident in identifying solutions for clients based on their needs and can resolve problems independently or bring in others as needed
Communicate effectively and confidently, and comfortable engaging all clients
Ability to learn and adapt to new information and technology platforms
Apply strong critical‑thinking and problem‑solving skills to meet clients’ needs
Follow established processes and guidelines in daily activities to do what is right for clients and the bank, adhering to all applicable laws and regulations
Efficiently manage your time and capacity
Manage complexity, prioritize tasks, delegate and execute in a fast‑paced environment
Interpret performance results, find opportunities to drive success and hold others accountable to results
Be flexible to work weekends and/or extended hours as needed
Desired Qualifications
1+ years management experience including hiring, coaching, and developing direct reports
Experience in financial services and knowledge of the financial services industry, products and solutions
Experience working in an environment with individual and team goals where goals were routinely met or exceeded
Bilingual skills
Skills
Customer Service Management
Performance Management
Coaching
Customer and Client Focus
Talent Development
Risk Management
Sales Performance Management
Business Operations Management
Recruiting
Result Orientation
Referral Management
Leadership Development
Inclusive Leadership
Prioritization
Problem Solving
Minimum Education Requirement
High School Diploma / GED / Secondary School or equivalent
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Shift:
1st shift (United States of America)
Hours Per Week:
40
Job Details
Seniority level: Mid‑Senior level
Employment type: Full‑time
Job function: Finance and Sales
Industry: Banking
Market Financial Center Manager - Cambridge Market We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr