EY
ServiceNow - IT Service Management (ITSM) - Manager - Tech Consulting - Open Loc
EY, Providence, Rhode Island, us, 02912
ServiceNow - IT Service Management (ITSM) - Manager - Tech Consulting - Open Location
EY
invites you to apply for this role.
Location: Anywhere in Country
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges.
The opportunity You’ll lead ServiceNow transformation teams in a rapidly growing area of the business. It’s a client‑visible role, giving you opportunities to showcase your ability to motivate and develop your team, as well as establish and maintain new client relationships. You will grow your consulting and team leadership skills and build relationships that will define your career.
Interact with business stakeholders to evaluate business models, processes, and operations.
Gather, understand, and analyze business requirements, translating them into technical specifications.
Analyze newly implemented technology solutions to ensure they meet business requirements.
Collaborate with technical teams to design and deliver system architecture solutions.
Travel as required to meet client needs.
Your Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Skills and Attributes for Success
Act as an engagement or workstream lead across all aspects of a ServiceNow ITSM project and solution delivery, including design, configuration/development, testing, and deployment.
Manage and mentor a multi‑disciplinary team of 5+ resources, including offshore consultants, developers, and testers.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow ITSM process implementations.
Analyze a company’s people, process, and technology capabilities, provide leading practice recommendations, and contribute insights to strategic roadmaps.
Advise on connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter experts.
Experience with waterfall and agile delivery models, including planning, status reporting, budgets, and risk/issue logs.
Support pre‑sales efforts, including creating proposals and estimates.
Create high‑quality deliverables and project artifacts.
To qualify for the role, you must have
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering, or a similar discipline.
Typically, no less than 4–6 years of relevant ServiceNow ITSM project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – IT Service Management
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills—executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, you’ll also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience—certifications are a plus.
ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAM.
Experience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients.
What We Offer You
A comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.
A flexible, hybrid working model that allows you to work together in person 40–60 % of the time over the course of an engagement or project.
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances.
Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries Professional Services
Application instructions EY accepts applications for this position on an ongoing basis. For those living in California, additional information is available on the EY website.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
Equal Employment Opportunity Statement EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/or expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate‑related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
#J-18808-Ljbffr
invites you to apply for this role.
Location: Anywhere in Country
In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges.
The opportunity You’ll lead ServiceNow transformation teams in a rapidly growing area of the business. It’s a client‑visible role, giving you opportunities to showcase your ability to motivate and develop your team, as well as establish and maintain new client relationships. You will grow your consulting and team leadership skills and build relationships that will define your career.
Interact with business stakeholders to evaluate business models, processes, and operations.
Gather, understand, and analyze business requirements, translating them into technical specifications.
Analyze newly implemented technology solutions to ensure they meet business requirements.
Collaborate with technical teams to design and deliver system architecture solutions.
Travel as required to meet client needs.
Your Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Skills and Attributes for Success
Act as an engagement or workstream lead across all aspects of a ServiceNow ITSM project and solution delivery, including design, configuration/development, testing, and deployment.
Manage and mentor a multi‑disciplinary team of 5+ resources, including offshore consultants, developers, and testers.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow ITSM process implementations.
Analyze a company’s people, process, and technology capabilities, provide leading practice recommendations, and contribute insights to strategic roadmaps.
Advise on connectivity of the CMDB and IT Operations Management (ITOM) to ITSM processes.
Lead client process and design sessions and facilitate requirements workshops with functional and/or business process area subject matter experts.
Experience with waterfall and agile delivery models, including planning, status reporting, budgets, and risk/issue logs.
Support pre‑sales efforts, including creating proposals and estimates.
Create high‑quality deliverables and project artifacts.
To qualify for the role, you must have
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering, or a similar discipline.
Typically, no less than 4–6 years of relevant ServiceNow ITSM project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following ServiceNow certifications:
ServiceNow Certified Implementation Specialist – IT Service Management
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills—executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally, you’ll also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience—certifications are a plus.
ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAM.
Experience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are not only technically proficient but also possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients.
What We Offer You
A comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized for the value you bring to the business.
A flexible, hybrid working model that allows you to work together in person 40–60 % of the time over the course of an engagement or project.
Under our flexible vacation policy, you’ll decide how much vacation time you need based on your own personal circumstances.
Time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well‑being.
Seniority level Mid‑Senior level
Employment type Full‑time
Job function Information Technology
Industries Professional Services
Application instructions EY accepts applications for this position on an ongoing basis. For those living in California, additional information is available on the EY website.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
Equal Employment Opportunity Statement EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/or expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities including veterans with disabilities. If you have a disability and either need assistance applying online or need to request an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3, select Option 2 for candidate‑related inquiries, then select Option 1 for candidate queries and finally select Option 2 for candidates with an inquiry which will route you to EY’s Talent Shared Services Team (TSS) or email the TSS at ssc.customersupport@ey.com.
#J-18808-Ljbffr