EY
ServiceNow - Strategic Portfolio Management (SPM) Manager - Tech Cons - Open Loc
EY, Hoboken, New Jersey, us, 07030
ServiceNow - Strategic Portfolio Management (SPM) Manager - Tech Cons - Open Location
Join to apply for the
ServiceNow - Strategic Portfolio Management (SPM) Manager - Tech Cons - Open Location
role at
EY .
Location: Anywhere in Country.
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
ServiceNow Consulting Manager – Strategic Portfolio Management
In the digital economy it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.
The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role with opportunities to showcase your ability to motivate and develop your team while establishing and maintaining new client relationships. You will grow your consulting and team‑leadership skills, build relationships and obtain experiences that will define your career.
In this role, you will be responsible for identifying and defining user/customer requirements while focusing on developing user interfaces (UI) across various platforms including mobile, web, and tablets. You will engage in coding, programming, and creating specifications to deliver development services that align with business requirements.
Your Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Manage and mentor a multi‑disciplinary team of 5‑10+ resources including offshore consultants, developers, and testers.
Build and foster client relationships and demonstrate the value of EY services.
Provide guidance and industry‑leading practice expertise for ServiceNow SPM process implementations.
Analyze a company’s people, process, and technology capabilities, provide leading‑practice recommendations and contribute insights to strategic roadmaps.
Lead client process and design sessions and facilitate requirements workshops with functional and/or business process subject‑matter resources.
Support pre‑sales efforts including creating proposals and estimates.
Ensure delivery of high‑quality artifacts and project documentation.
Skills And Attributes For Success
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Experience in waterfall and agile delivery models – including planning, status reporting, budgets, risk, and issue logs.
Strong communication skills – executive written and verbal communication.
Soft skills: adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Ability to analyze organizational capabilities, provide recommendations, and contribute to strategic roadmaps.
Experience leading teams and supervising others.
To qualify for the role
Bachelor’s degree in Computer Science, Information Systems Management, Engineering or related field.
4‑6 years of relevant ServiceNow SPM project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
ServiceNow Certified Implementation Specialist – Strategic Portfolio Management.
5+ years of Big‑4 or equivalent consulting experience.
Driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally you’ll also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – ITSM or Data Foundations.
Performance analytics and reporting experience – certifications are a plus.
Experience with ServiceNow AI solutions (e.g., Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are technically proficient and possess emotional agility, digital fluency, and commercial acumen. Top performers demonstrate the ability to build trust and value with clients while leading teams through change and innovation.
What We Offer You
Comprehensive compensation and benefits package with performance‑based rewards and recognition.
Hybrid work model with 40–60% in‑person for client‑serving roles.
Flexible vacation policy and generous paid time off, holidays, and other leaves.
Medical, dental, pension and 401(k) plans, paid time off, and total rewards package.
EY accepts applications on an ongoing basis. For candidates living in California, additional information is available upon request.
Equal Employment Opportunity Statement EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities. If you need assistance with applying online or request an accommodation, please call 1‑800‑EY‑HELP3 or email ssc.customersupport@ey.com.
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ServiceNow - Strategic Portfolio Management (SPM) Manager - Tech Cons - Open Location
role at
EY .
Location: Anywhere in Country.
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
ServiceNow Consulting Manager – Strategic Portfolio Management
In the digital economy it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in such a rapidly changing environment. That’s why some of the most prestigious businesses worldwide look to us for authoritative, agile, and efficient solutions for business decision‑making. As a ServiceNow Consulting Manager you’ll play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges around.
The opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client‑visible role with opportunities to showcase your ability to motivate and develop your team while establishing and maintaining new client relationships. You will grow your consulting and team‑leadership skills, build relationships and obtain experiences that will define your career.
In this role, you will be responsible for identifying and defining user/customer requirements while focusing on developing user interfaces (UI) across various platforms including mobile, web, and tablets. You will engage in coding, programming, and creating specifications to deliver development services that align with business requirements.
Your Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Manage and mentor a multi‑disciplinary team of 5‑10+ resources including offshore consultants, developers, and testers.
Build and foster client relationships and demonstrate the value of EY services.
Provide guidance and industry‑leading practice expertise for ServiceNow SPM process implementations.
Analyze a company’s people, process, and technology capabilities, provide leading‑practice recommendations and contribute insights to strategic roadmaps.
Lead client process and design sessions and facilitate requirements workshops with functional and/or business process subject‑matter resources.
Support pre‑sales efforts including creating proposals and estimates.
Ensure delivery of high‑quality artifacts and project documentation.
Skills And Attributes For Success
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Experience in waterfall and agile delivery models – including planning, status reporting, budgets, risk, and issue logs.
Strong communication skills – executive written and verbal communication.
Soft skills: adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Ability to analyze organizational capabilities, provide recommendations, and contribute to strategic roadmaps.
Experience leading teams and supervising others.
To qualify for the role
Bachelor’s degree in Computer Science, Information Systems Management, Engineering or related field.
4‑6 years of relevant ServiceNow SPM project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
ServiceNow Certified Implementation Specialist – Strategic Portfolio Management.
5+ years of Big‑4 or equivalent consulting experience.
Driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally you’ll also have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – ITSM or Data Foundations.
Performance analytics and reporting experience – certifications are a plus.
Experience with ServiceNow AI solutions (e.g., Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are technically proficient and possess emotional agility, digital fluency, and commercial acumen. Top performers demonstrate the ability to build trust and value with clients while leading teams through change and innovation.
What We Offer You
Comprehensive compensation and benefits package with performance‑based rewards and recognition.
Hybrid work model with 40–60% in‑person for client‑serving roles.
Flexible vacation policy and generous paid time off, holidays, and other leaves.
Medical, dental, pension and 401(k) plans, paid time off, and total rewards package.
EY accepts applications on an ongoing basis. For candidates living in California, additional information is available upon request.
Equal Employment Opportunity Statement EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law. EY is committed to providing reasonable accommodation to qualified individuals with disabilities. If you need assistance with applying online or request an accommodation, please call 1‑800‑EY‑HELP3 or email ssc.customersupport@ey.com.
#J-18808-Ljbffr