EY
ServiceNow - Strategic Portfolio Management (SPM) Manager - Tech Cons - Open Loc
EY, San Diego, California, United States, 92189
ServiceNow - Strategic Portfolio Management (SPM) Manager - Tech Cons - Open Location
Join to apply for the
ServiceNow - Strategic Portfolio Management (SPM) Manager - Tech Cons - Open Location
role at
EY .
Location: Anywhere in Country.
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
The Opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, and you’ll have opportunities to showcase your ability to motivate and develop your team, establish and maintain new client relationships, and grow your consulting and team leadership skills.
In this role, you will be responsible for identifying and defining user/customer requirements, focusing on developing user interfaces (UI) across various platforms including mobile, web, and tablets, and engaging in coding, programming, and creating specifications to deliver development services that align with business requirements.
Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Skills and Attributes
Act as an engagement or workstream lead across all aspects of a ServiceNow SPM project, including design, configuration/development, testing and deployment.
Manage and mentor a multi‑disciplinary team of 5‑10+ resources, including offshore consultants.
Build and foster client relationships, demonstrating the value of EY services.
Apply excellent business acumen, making fact‑based decisions and resolving conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow SPM process implementations.
Analyze people, process and technology capabilities, providing leading‑practice recommendations and insights for strategic roadmaps.
Lead client process and design sessions, facilitating requirements workshops with functional and business process subject matter experts.
Apply waterfall and agile delivery models, supporting planning, status reporting, budgets and risk and issue logs.
Support pre‑sales efforts, creating proposals and estimates.
Produce high‑quality deliverables and project artifacts.
Qualifications
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
Typically, no less than 4‑6 years of relevant ServiceNow SPM project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
ServiceNow Certified Implementation Specialist – Strategic Portfolio Management.
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
Valid U.S. driver’s license.
Ability to travel to meet client needs.
Preferred Qualifications
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – ITSM or Data Foundations.
Performance analytics and reporting experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower).
Desired Traits We seek individuals who are not only technically proficient but also possess emotional agility, digital fluency, and commercial acumen. Top performers demonstrate the ability to build trust and value with clients while leading teams through change and innovation.
Benefits
A comprehensive compensation and benefits package, reward based on performance and recognized value to the business. Base salary range: $142,600 to $261,500 in the U.S. (varies by location).
Health and dental coverage, pension and 401(k) plans, and paid time off options.
Hybrid model: most external client‑serving roles work in person 40–60% of the time.
Flexible vacation policy and support for personal, family, and other leaves.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities. If you need assistance or an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3 or email ssc.customersupport@ey.com.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
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ServiceNow - Strategic Portfolio Management (SPM) Manager - Tech Cons - Open Location
role at
EY .
Location: Anywhere in Country.
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help build a better working world.
The Opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. It’s a client visible role, and you’ll have opportunities to showcase your ability to motivate and develop your team, establish and maintain new client relationships, and grow your consulting and team leadership skills.
In this role, you will be responsible for identifying and defining user/customer requirements, focusing on developing user interfaces (UI) across various platforms including mobile, web, and tablets, and engaging in coding, programming, and creating specifications to deliver development services that align with business requirements.
Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Skills and Attributes
Act as an engagement or workstream lead across all aspects of a ServiceNow SPM project, including design, configuration/development, testing and deployment.
Manage and mentor a multi‑disciplinary team of 5‑10+ resources, including offshore consultants.
Build and foster client relationships, demonstrating the value of EY services.
Apply excellent business acumen, making fact‑based decisions and resolving conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow SPM process implementations.
Analyze people, process and technology capabilities, providing leading‑practice recommendations and insights for strategic roadmaps.
Lead client process and design sessions, facilitating requirements workshops with functional and business process subject matter experts.
Apply waterfall and agile delivery models, supporting planning, status reporting, budgets and risk and issue logs.
Support pre‑sales efforts, creating proposals and estimates.
Produce high‑quality deliverables and project artifacts.
Qualifications
A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
Typically, no less than 4‑6 years of relevant ServiceNow SPM project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
ServiceNow Certified Implementation Specialist – Strategic Portfolio Management.
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – executive communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
Valid U.S. driver’s license.
Ability to travel to meet client needs.
Preferred Qualifications
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
ServiceNow Certified Implementation Specialist – ITSM or Data Foundations.
Performance analytics and reporting experience – certifications are a plus.
Experience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower).
Desired Traits We seek individuals who are not only technically proficient but also possess emotional agility, digital fluency, and commercial acumen. Top performers demonstrate the ability to build trust and value with clients while leading teams through change and innovation.
Benefits
A comprehensive compensation and benefits package, reward based on performance and recognized value to the business. Base salary range: $142,600 to $261,500 in the U.S. (varies by location).
Health and dental coverage, pension and 401(k) plans, and paid time off options.
Hybrid model: most external client‑serving roles work in person 40–60% of the time.
Flexible vacation policy and support for personal, family, and other leaves.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis, including arrest and conviction records, in accordance with applicable law.
EY is committed to providing reasonable accommodation to qualified individuals with disabilities. If you need assistance or an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3 or email ssc.customersupport@ey.com.
EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
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