EY
ServiceNow - IT Service Management (ITSM) - Manager - Tech Consulting - Open Loc
EY, Jericho, New York, United States, 11753
ServiceNow Consulting Manager – IT Service Management (ITSM)
Location: Anywhere in Country
At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
The Opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. This client‑visible role offers opportunities to motivate and develop your team, establish and maintain new client relationships, and grow your consulting and leadership skills.
Your Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Skills And Attributes for Success
Act as an engagement or workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including design, configuration/development, testing and deployment.
Manage and mentor a multi‑disciplinary team of 5‑10+ resources including offshore resources.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow ITSM process implementations.
Analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
Advise on CMDB and ITOM connectivity to ITSM processes.
Facilitate requirements workshops with functional and/or business process subject‑matter resources.
Experience in waterfall and agile delivery models – including planning, status reporting, budgets and risk and issue logs.
Support pre‑sales efforts including creating proposals and estimates.
Create high‑quality deliverables and project artifacts.
To Qualify for the Role, You Must Have
A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
Typically, no less than 4‑6 years relevant ServiceNow ITSM project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – IT Service Management.
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally You’ll Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAM.
Experience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are technically proficient and possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients.
What We Offer You
A comprehensive compensation and benefits package that rewards performance and recognizes value added.
A flexible hybrid model; most external, client‑serving roles work together in person 40‑60% of the time during engagements.
A flexible vacation policy that allows you to decide how much time off you need, including designated paid holidays and other leaves.
Are You Ready to Shape Your Future with Confidence? Apply Today. EY accepts applications for this position on an ongoing basis. EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and need assistance applying online or an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3.
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At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
The Opportunity You’ll lead ServiceNow Transformation teams in a rapidly growing area of the business. This client‑visible role offers opportunities to motivate and develop your team, establish and maintain new client relationships, and grow your consulting and leadership skills.
Your Key Responsibilities
Lead workstream delivery and ensure effective management of processes and solutions.
Track deliverable completion and project status, ensuring alignment with performance objectives.
Actively participate in client working sessions, leading workstreams from planning through execution and closure.
Skills And Attributes for Success
Act as an engagement or workstream lead across all aspects of a ServiceNow ITSM project and solution delivery including design, configuration/development, testing and deployment.
Manage and mentor a multi‑disciplinary team of 5‑10+ resources including offshore resources.
Build and foster client relationships and demonstrate the value of EY services.
Excellent business acumen with the ability to make fact‑based decisions and resolve conflicts.
Provide guidance and industry‑leading practice expertise for ServiceNow ITSM process implementations.
Analyze a company’s people, process, and technology capabilities, provide leading practice recommendations and contribute insights to strategic roadmaps.
Advise on CMDB and ITOM connectivity to ITSM processes.
Facilitate requirements workshops with functional and/or business process subject‑matter resources.
Experience in waterfall and agile delivery models – including planning, status reporting, budgets and risk and issue logs.
Support pre‑sales efforts including creating proposals and estimates.
Create high‑quality deliverables and project artifacts.
To Qualify for the Role, You Must Have
A bachelor’s degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline.
Typically, no less than 4‑6 years relevant ServiceNow ITSM project experience.
ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
Minimum of one of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – IT Service Management.
5+ years of Big 4 or equivalent consulting experience.
Excellent soft skills – executive communication, adaptability, problem solving, teamwork, relationship building, dependability, and organization.
Experience leading teams and supervising others.
A driver’s license valid in the U.S.
Ability to travel to meet client needs.
Ideally You’ll Also Have
ServiceNow Certified Master Architect (CMA) or Certified Technical Architect (CTA).
Performance analytics and reporting experience – certifications are a plus.
ServiceNow Certified Implementation Specialist – Data Foundations or HAM or SAM.
Experience in ServiceNow’s AI solutions (e.g., Now Assist, Agentic, AI Control Tower).
What We Look For We seek individuals who are technically proficient and possess the qualities of a leader. Top performers are proactive, adaptable, and committed to continuous improvement. They thrive in collaborative environments and are passionate about delivering exceptional results for clients.
What We Offer You
A comprehensive compensation and benefits package that rewards performance and recognizes value added.
A flexible hybrid model; most external, client‑serving roles work together in person 40‑60% of the time during engagements.
A flexible vacation policy that allows you to decide how much time off you need, including designated paid holidays and other leaves.
Are You Ready to Shape Your Future with Confidence? Apply Today. EY accepts applications for this position on an ongoing basis. EY focuses on high‑ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities.
EY provides equal employment opportunities to applicants and employees without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis. EY is committed to providing reasonable accommodation to qualified individuals with disabilities, including veterans with disabilities. If you have a disability and need assistance applying online or an accommodation during any part of the application process, please call 1‑800‑EY‑HELP3.
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