Customer Service Representative Job at Russell Tobin in Charlotte

Customer Support Representative – Contract Opportunity

Location: Charlotte, NC

Duration: 3-12-month contract with possible extension or conversion to permanent

Pay: $18-$20/hour

Are you passionate about providing exceptional customer service? We're seeking a Customer Support Representative with 6 months to 2 years of experience (internships count!) to join the team of a leading investment banking firm.

Ideal Candidate:

Recent grad with a Bachelor's in Business (Finance, Accounting, Economics, or related) preferred.

Experience or internship in banking, financial services, or customer support is highly preferred.

Strong communication, problem-solving, and organizational skills.

Preference for candidates with at least one of the following criteria:

• College Degree

• Previous contact center experience

What You'll Do:

• Handle incoming phone calls regarding various customer service inquiries on accounts.

• Respond with a high degree of accuracy and efficiency, consistently meeting key department performance metrics.

• Troubleshoot and resolve customer concerns while ensuring a positive experience.

• Maintain detailed and accurate records of customer interactions and transactions.

Why Join Us?

Gain valuable experience with a leading financial institution. Work in a fast-paced, team-oriented environment that values career growth and professional development. Plus, there's a possibility to convert to a permanent position after the contract period!

Apply now to take the next step in your customer service career