Saicon
Senior Business Analyst Customer Portal (Omaha)
Saicon, Omaha, Nebraska, United States, 68197
Need :
Senior Business Analyst
Customer Portal Location : Omaha, NE Duration : 12+ Months Contract --
Hiring on W2
!!
Job Summary We are seeking a
Senior Business Analyst
to support the delivery of a
Customer Portal initiative . This role will focus on translating business and customer experience requirements into clear functional documentation for
customer-facing digital platforms. The ideal candidate has strong experience working with stakeholders, UX teams, and technical teams to define, document, and validate portal functionality.
Key Responsibilities Business Analysis & Requirements Lead requirements gathering workshops with business stakeholders and end users Elicit, analyze, and document functional and non-functional requirements for customer-facing portal features Create detailed artifacts including business requirement documents (BRDs), functional requirement documents (FRDs), user stories, acceptance criteria, and process flows
Customer Experience & Portal Enablement Collaborate with
UX/UI teams
to define customer journeys, wireframes, and usability requirements Ensure portal features align with customer self-service, authentication, role-based access, and security requirements Support validation of portal functionality during UAT and production readiness
Stakeholder & Delivery Support Act as the primary liaison between business users, product owners, and development teams Support Agile ceremonies including backlog refinement and sprint reviews Assist QA teams with test case reviews and defect triage
Required Qualifications 6+ years of Business Analyst experience Strong experience working on customer-facing portals or digital platforms Proven expertise in requirements documentation and process modeling Experience working in Agile/Scrum environments
Preferred / Nice-to-Have Skills Experience with Salesforce Experience Cloud / Customer Portals Familiarity with UX tools and methods (journey mapping, wireframes) Experience in CRM or customer-centric platforms
Regards, Anand Swaroop Saicon Consultants, Inc. Email : aswaroop@saicongroup.com URL:
www.saiconinc.com WBE/MBE Inc. 500 Company 2006, 2007, 2008, 2009 Ranked #1
Fastest-Growing Area Businesses - Kansas City Business Journal Ranked in Top 10 of Corporate 100 - Ingram's CMMI Level 3 Assessed
Senior Business Analyst
Customer Portal Location : Omaha, NE Duration : 12+ Months Contract --
Hiring on W2
!!
Job Summary We are seeking a
Senior Business Analyst
to support the delivery of a
Customer Portal initiative . This role will focus on translating business and customer experience requirements into clear functional documentation for
customer-facing digital platforms. The ideal candidate has strong experience working with stakeholders, UX teams, and technical teams to define, document, and validate portal functionality.
Key Responsibilities Business Analysis & Requirements Lead requirements gathering workshops with business stakeholders and end users Elicit, analyze, and document functional and non-functional requirements for customer-facing portal features Create detailed artifacts including business requirement documents (BRDs), functional requirement documents (FRDs), user stories, acceptance criteria, and process flows
Customer Experience & Portal Enablement Collaborate with
UX/UI teams
to define customer journeys, wireframes, and usability requirements Ensure portal features align with customer self-service, authentication, role-based access, and security requirements Support validation of portal functionality during UAT and production readiness
Stakeholder & Delivery Support Act as the primary liaison between business users, product owners, and development teams Support Agile ceremonies including backlog refinement and sprint reviews Assist QA teams with test case reviews and defect triage
Required Qualifications 6+ years of Business Analyst experience Strong experience working on customer-facing portals or digital platforms Proven expertise in requirements documentation and process modeling Experience working in Agile/Scrum environments
Preferred / Nice-to-Have Skills Experience with Salesforce Experience Cloud / Customer Portals Familiarity with UX tools and methods (journey mapping, wireframes) Experience in CRM or customer-centric platforms
Regards, Anand Swaroop Saicon Consultants, Inc. Email : aswaroop@saicongroup.com URL:
www.saiconinc.com WBE/MBE Inc. 500 Company 2006, 2007, 2008, 2009 Ranked #1
Fastest-Growing Area Businesses - Kansas City Business Journal Ranked in Top 10 of Corporate 100 - Ingram's CMMI Level 3 Assessed