Ashton North LLC
Desktop Support Technician (Madison)
Ashton North LLC, Madison, Wisconsin, United States, 53774
Help Desk / Desktop Support Technician
Location:
Madison, WI (Hybrid
majority on-site preferred) Contract:
Long-term (1+ year, targeting 3 years) Schedule:
MondayFriday, 8:00 AM
5:00 PM
Ashton North is partnering with a Madison-based client to identify a Help Desk / Desktop Support Technician to support a Windows-centric corporate environment. This role combines Tier 1 and Tier 2 support, with hands-on responsibility for desktop support, hardware troubleshooting, and ticket management. What Youll Do Provide Windows 10/11 end-user support Troubleshoot and replace PC hardware (memory, hard drives, system boards) Triage, document, and resolve tickets in ServiceNow Support PC imaging, provisioning, and deployments Respond to basic end-user desktop and how-to requests
What Were Looking For Experience supporting Windows 10/11 environments Hardware troubleshooting and desktop support experience Familiarity with ServiceNow or similar ticketing systems Strong communication and customer service skills Ability to be on-site most days in Madison, WI
Nice to Have Intune, Windows Autopilot, Active Directory VPN and remote support tools ITIL exposure
Additional Details Hybrid role; on-site presence is strongly preferred Client provides business laptop Single virtual interview Local Madison-area candidates only
Madison, WI (Hybrid
majority on-site preferred) Contract:
Long-term (1+ year, targeting 3 years) Schedule:
MondayFriday, 8:00 AM
5:00 PM
Ashton North is partnering with a Madison-based client to identify a Help Desk / Desktop Support Technician to support a Windows-centric corporate environment. This role combines Tier 1 and Tier 2 support, with hands-on responsibility for desktop support, hardware troubleshooting, and ticket management. What Youll Do Provide Windows 10/11 end-user support Troubleshoot and replace PC hardware (memory, hard drives, system boards) Triage, document, and resolve tickets in ServiceNow Support PC imaging, provisioning, and deployments Respond to basic end-user desktop and how-to requests
What Were Looking For Experience supporting Windows 10/11 environments Hardware troubleshooting and desktop support experience Familiarity with ServiceNow or similar ticketing systems Strong communication and customer service skills Ability to be on-site most days in Madison, WI
Nice to Have Intune, Windows Autopilot, Active Directory VPN and remote support tools ITIL exposure
Additional Details Hybrid role; on-site presence is strongly preferred Client provides business laptop Single virtual interview Local Madison-area candidates only