MSX International
Company Description
MSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
Job Description The main purpose of the Warranty Process Review Audit Specialist is to audit the retailer network of our client and provide an in-depth review of retailer warranty and service fixed operations focusing on warranty claim applications, documentation requirements, information retention policy, warranty process review, and potential audit risk.
Day-to-Day Responsibilities
Work within a national team and support local management for the audit program.
Complete audits within defined timeframes according to manufacturer guidelines.
Maintain customer relations with the local region and dealers.
Understand dealer warranty and service processes that impact warranty waste.
Conduct independent warranty audits in line with manufacturer parameters.
Create detailed reports on audit findings, including recommended actions.
Explain audit findings to all relevant dealer staff and management.
Guide dealers on best practices for their business.
Analyze KPI data to identify dealer strengths and weaknesses.
Promote the value of the audit program to dealer management.
Provide accurate and timely reporting to MSXI/HMA management.
Fulfill all reporting requirements as outlined in the program process manual.
Complete ad‑hoc duties as necessary.
Use MSXI/HMA IT systems to identify appropriate dealer metrics for warranty review.
What You Bring
Remain calm and diplomatic in high‑pressure situations while conveying complex judgments.
Process‑driven with strong problem‑solving and investigative abilities.
High level of computer literacy and ability to learn new systems.
Manage own workload, expenses, and travel arrangements.
Clean driving record and employment background.
Industry‑related qualification or degree, or at least two years of audit experience.
Excellent problem‑solving and complex information assessment skills.
Work independently with multi‑disciplinary, multi‑cultural teams.
Achieve given objectives.
Excellent communication and people‑motivation skills.
Fluency in English in both written and verbal communication.
Plan, book, and complete travel to/from dealers independently.
Travel at least 5 days per week.
Legally authorized to work in the United States without employer sponsorship.
Qualifications The ideal candidate will have either a Client Dealer, Dealer Franchise, or other OEM Service/Warranty Management background with demonstrable automotive audit experience.
General technical understanding of repairs required.
Minimum 1–2 years of experience with at least one dealer management system (ADP, R&R, CDK, etc.).
Knowledge of warranty support material (recalls, campaigns, technical service bulletins, repair manuals/systems).
Minimum two years’ experience in dealer service management with in‑depth industry knowledge.
Proficiency in MS Office tools, predominantly Excel and Word.
Comfortable with a fast pace of change while ensuring continuity.
Comfortable presenting online for virtual attendees.
Perform formal analysis and provide professional written interpretations of findings.
Structured, logical approach; handle multiple tasks and plan ahead with contingencies.
Additional Information The wage range for this role is $75k to $80k based on current experience. Compensation decisions are case‑by‑case and may not be at the top of the range for new hires.
EEO Statement MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, age, or any other characteristic protected by law.
Seniority level: Entry level | Employment type: Full‑time
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Job Description The main purpose of the Warranty Process Review Audit Specialist is to audit the retailer network of our client and provide an in-depth review of retailer warranty and service fixed operations focusing on warranty claim applications, documentation requirements, information retention policy, warranty process review, and potential audit risk.
Day-to-Day Responsibilities
Work within a national team and support local management for the audit program.
Complete audits within defined timeframes according to manufacturer guidelines.
Maintain customer relations with the local region and dealers.
Understand dealer warranty and service processes that impact warranty waste.
Conduct independent warranty audits in line with manufacturer parameters.
Create detailed reports on audit findings, including recommended actions.
Explain audit findings to all relevant dealer staff and management.
Guide dealers on best practices for their business.
Analyze KPI data to identify dealer strengths and weaknesses.
Promote the value of the audit program to dealer management.
Provide accurate and timely reporting to MSXI/HMA management.
Fulfill all reporting requirements as outlined in the program process manual.
Complete ad‑hoc duties as necessary.
Use MSXI/HMA IT systems to identify appropriate dealer metrics for warranty review.
What You Bring
Remain calm and diplomatic in high‑pressure situations while conveying complex judgments.
Process‑driven with strong problem‑solving and investigative abilities.
High level of computer literacy and ability to learn new systems.
Manage own workload, expenses, and travel arrangements.
Clean driving record and employment background.
Industry‑related qualification or degree, or at least two years of audit experience.
Excellent problem‑solving and complex information assessment skills.
Work independently with multi‑disciplinary, multi‑cultural teams.
Achieve given objectives.
Excellent communication and people‑motivation skills.
Fluency in English in both written and verbal communication.
Plan, book, and complete travel to/from dealers independently.
Travel at least 5 days per week.
Legally authorized to work in the United States without employer sponsorship.
Qualifications The ideal candidate will have either a Client Dealer, Dealer Franchise, or other OEM Service/Warranty Management background with demonstrable automotive audit experience.
General technical understanding of repairs required.
Minimum 1–2 years of experience with at least one dealer management system (ADP, R&R, CDK, etc.).
Knowledge of warranty support material (recalls, campaigns, technical service bulletins, repair manuals/systems).
Minimum two years’ experience in dealer service management with in‑depth industry knowledge.
Proficiency in MS Office tools, predominantly Excel and Word.
Comfortable with a fast pace of change while ensuring continuity.
Comfortable presenting online for virtual attendees.
Perform formal analysis and provide professional written interpretations of findings.
Structured, logical approach; handle multiple tasks and plan ahead with contingencies.
Additional Information The wage range for this role is $75k to $80k based on current experience. Compensation decisions are case‑by‑case and may not be at the top of the range for new hires.
EEO Statement MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, age, or any other characteristic protected by law.
Seniority level: Entry level | Employment type: Full‑time
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